Stellantis &You UK - Citroen Edgware Reviews 

176
TrustScore 4 out of 5

4.2

360/366 Burnt Oak Broadway, Edgware, HA8 5AN London, GB


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Rated 5 out of 5 stars

During a service and MOT, I was told about a price increase that wasn’t mentioned at first, software error clearing that incurred unexpected price hike. Sagal, was brilliant, professional, understand... See more

Rated 5 out of 5 stars

I recently bought a car from Stellantis & You Citroen Edgware and had a great experience from start to finish. Abdul looked after me throughout the process and was brilliant knowledgeable, patient, a... See more

Company replied

Rated 1 out of 5 stars

Although the dealership charges premium rates, the quality of the service I received didn’t remotely match the price. I paid £799.52 for the Year 2 service and water jets replacement, including a £2... See more

Company replied

Rated 5 out of 5 stars

Abdul is a top geezer! He's helped me with customer service and explained everything thoroughly in detail. His efforts are much appreciated.


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 360/366 Burnt Oak Broadway, Edgware, HA8 5AN, London, United Kingdom

  • 0208 7311 099

4.2

Great

TrustScore 4 out of 5

176 reviews

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Replied to 97% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(176)

2,989 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst company ever

Worst company ever. They kept my car for almost 3 days just for a diagnostic and just to find out that they are not sure what is the issue. But they asked on top of 162 pounds they charged me already another 350 pounds for another 2 hours of further investigation.!!!! Even after another 2 hours of investigation they would not say 100% what the problem is.i would not recommend!!!!!

October 24, 2022
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Gal,

Thanks taking the time to leave feedback about our aftersales team here at Edgware.

Kind Regards

Team Edgware
Robins & Day

Rated 5 out of 5 stars

Good customer service

October 14, 2022
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Patrick,

Thanks for taking the time to leave a 5 ⭐️ rating about our Citroen team here at Edgware.

Kind Regards

Team Edgware
Robins & Day

Rated 5 out of 5 stars

Was informed exactly what was going on…

Was informed exactly what was going on before , during and after the collection/service of my car.

October 12, 2022
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Marilyn,

Thanks for taking the time to leave a review and for the 5 🌟 rating.

Kind Regards

Team Edgware
Robins & Day

Rated 5 out of 5 stars

Best city UFO transport I have experienced

I was approached by one of the workers called Annii. She was very professional, friendly and respectful. When I was outside next to the dealership, I saw a visually weird looking transport which got my attention to go look closer. Annii showed me the vehicle from inside and out, and allowed me to have driving experience on the road. I want to talk about the Citroen AMI full electric city transport, this is absolutely wonderful UFO transport from in and out. Cheap to run, good insurance, best for parking in busy areas, when you press the gas it goes up to 28mph and sounds like a jet. If I’m being honest I would recommend for small/large businesses who work or operate in town this type of transport is perfect. It is comfortable to drive this car for tall and broad people like me as there is plenty of space.
However, the side effect is that your not allowed to go on a motorway.
I’m very impressed and thinking to go ahead with purchasing this in the future.Thank you Annii for great opportunity😉👍

October 19, 2022
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Yuri,

Thanks for taking the time to write this great review and we are all very pleased you like the new Ami as much a we do.

Kind Regards

Team Edgware
Robins & Day

Rated 5 out of 5 stars

A thorough and faultlessly planned Test…

A thorough and faultlessly planned Test Drive with Annii Cockings at Edgeware dealership.

October 10, 2022
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Katharine,

Thanks for taking the time to visit our site and making the time to leave a review.

Kind Regards

Team Edgware
Robins & Day

Rated 5 out of 5 stars

Robins and day serviceeated with respect and shown the…

Treated with respect and shown the personal touch(hard to find these days).Everything completed without fuss and an impressive car valet included

September 1, 2022
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Robert,

Thanks for taking the time to leave a review on our Citroen Team.

Kind Regards

Team Edgware
Robins & Day

Rated 5 out of 5 stars

Friendly, professional and genuine.

The friendly service extended to us by Damien B....... on behalf of Robins and Day was both professional and genuine. We left smiling.

September 7, 2022
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Geof,

Thanks for taking the time to leave 5 ⭐️ feedback about our college Damien.

Kind Regards

Team Edgware
Robins & Day

Rated 1 out of 5 stars

very very bad service

very very bad service, promised a lot and nothing being delivered, spoken with with young employer who talks a lot and is very rude .
Manager Russell managed to explain fully but after care is very bad, no care and take money without authorisation

August 2, 2022
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

We're sorry we didn't meet your expectations regarding the after care of your vehicle on this occasion. We appreciate your feedback.

Kind Regards,
Robins & Day

Rated 5 out of 5 stars

Very understanding

Very understanding, explained well, supportive and excel communication.

February 17, 2022
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Thank you for taking the time to let us know how we did. We hope you have a great day!
Robins & Day

Rated 5 out of 5 stars

I was very impressed by the way I was…

I was very impressed by the way I was treated being disabled, was put at ease by his attitude towards me. Very impressed indeed.

February 13, 2022
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please let us know!
Kind Regards,
Robins & Day

Rated 5 out of 5 stars

All went very well and my transactions…

All went very well and my transactions were dealt with in a helpful and professional manner, thank you.

October 26, 2021
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

David, Thank you for taking the time to let us know how we did. We hope you have a great day!
Robins & Day

Rated 5 out of 5 stars

I cannot fault the service we received

I cannot fault the service we received; I am normally suspicious of car salesmen as I have had unfortunate experiences in the past but Abdul was so helpful and not at all pushy. I would certainly use Robins & Day again (if only I was younger).

September 7, 2021
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Richard, We are very happy we could provide you with a positive experience. Thank you, and have a fantastic day!
Robins & Day

Rated 5 out of 5 stars

Excellent service from Abdul in Citroen…

Excellent service from Abdul in Citroen Edgware
Got my new car less than two weeks
Over the moon with it

August 23, 2021
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Joseph, Thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day! We hope you have a fantastic day!
Robins & Day

Rated 5 out of 5 stars

New car

Excellent service, quick and clear,
All required information details provided.
Good job

July 24, 2021
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Abdul, Thank you for taking the time to let us know how we did. We hope you have a great day!
Robins & Day

Rated 5 out of 5 stars

Good people and company!

Everyone was very helpful and helped us to make the right choice. We took the car out for two test drives so we could be sure, and they accommodated last-minute changes. Very happy

March 6, 2018
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Hi Margaret,

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Kind Regards,

Ollie

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