Stellantis &You UK - Citroen Hatfield Reviews 

After you paid, no one helps you with the problem they caused. I am so disappointed and frustrated because of the problem they made (using the wrong name) and 2 weeks passed, still no one helps me and no one call me back / gives me any response although they promised they will do it. That's not the result I expect of paying more to buy an approved car.

I bought the car on 30 May and found that the salesman wrongly used the wrong name (not my legal name) on all documents, such as logbook, invoice and Validation Certificate. I tried so hard to contact them many times (email & phone). They said they were having problems receiving email but even I told them the problem they made via the phone and every time they said they would get back to me shortly and solved this problem. Unfortunately, they never keep these promises they made, I have not got any response from them and today is 14 June already.

Btw, the penalty parking charge was caused by them. When they delivered my car, they drove into the private parking area (which is not my address). Eventually, the penalty was caused and it wasted my time to deal with the appeal.

I have to admit they were friendly and nice and the whole transaction was happy until these problems happened. Now, I just feel helpless.

Peter Crook was friendly, helpful, knowledgable and efficient. The showroom is clean and tidy, comfortable and air conditioned.

Ordered a new Citroen C5 Aircross from my Local dealer Stellantis and Youat Hatfield. I had great pleasure speaking to Darren Leader who was very knowledgeable made me feel like I was the centre of the dealings and went the extra mile. It was great experience and I cannot recommend the dealership highly enough.

Great service provided very helpful staff

Experience of the salesman, very knowledgeable, easy to arrange a test drive to suit myself and partner.
Bery easy and good company to deal with

The salesman Mr Peter Crook is exceptional at his delivery of information and knowledge of vehicles. I have previously purchased 2 vehicles from this dealership and find their service to be truly first class.

Having phoned to enquire about a vehicle Peter was nothing but helpful. Came back as promised and ensured vehicle sale went through hassle free.

Giuseppe made buying a car really easy. He was friendly, knew what he was talking about and wasn't a typical pushy car salesman.
I've given Robinson & Day a five star rating but really the five stars are for Giuseppe.
Thanks for your help.

i always find robins & day hatfield excellent to deal with,i have my present car serviced there and have now ordered a new car with them.

Very helpful and well informed

Fantastic customer care from the minute my car was collected for service till the minute it was returned.
The car was back within 2hours after a full service and fab clean inside and out.

Robins & Day Hatfield and in particular Billy Knightley rate 5 Stars their help has been first class which is more than I can say for the Citroen management how can my new car that was made in September sit in a field for 2 months without the delivery company knowing where it is Absolute Shambles. Get a grip of your delivery system Citroen UK Management!

I ordered a new 208 from Robins and Day in Hatfield in July. I was told it would be around a 6 week wait for the new car.
It is now near the end of November and I'm still waiting!!
I've received no updates from the branch and the only email update I did receive was when I chased the car up myself as my car was due tax and MOT.
There customer service is absolutely appalling. I understand there is an issue with new cars at present but to recieve no update at all for months is completely unacceptable.

Great friendly chat. All the information and options explained well. Coffee was’t bad either😊

Needed diagnostics carried out on my car, rang Robins & Day Hatfield and asked for a price, they quoted £175 to simply plug my car in and read the error codes.

Checked the Peugeot website and it is priced at £120.

Scam.

Jamie and the team made us feel really welcome - Looked after us throughout the the whole process, Genuine and nice people - Highly Recommended

Wonderful bubbly personality of person booking me in etc

As always totally professional & knowledgeable. Very Happy with R & D & as I am a Citroen Driver for 22 years I think that speaks volumes about my overall satisfaction.

I have been with the dealers for 11years but I have never been disappointed. Keep up the job well done.

I have dealt with Robins & Day previously. They have always been honest, extremely helpful and put the customer first.
I now need a new car and have gone back to Robins & Day because of these reasons.
I would highly recommend this company.