Stellantis &You UK - Citroen Hatfield Reviews 

310
TrustScore 4.5 out of 5

4.3

1 Great North Road, AL9 5JA Hatfield, GB


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Rated 1 out of 5 stars

Have a Citroen berlingo 22k miles 20 months old , Stellantis earliest book in to be diagnosed 16th October no courtesy car . Blocked dpf filter told not to drive . 6 weeks before they will even... See more

Company replied

Rated 5 out of 5 stars

I can’t fault the service I received here. From the moment I walked in I was made to feel welcome, and the whole experience was easy and stress-free. The customer service was honestly brilliant —... See more

Company replied

Rated 5 out of 5 stars

Leased a Peugeot E5008 from this branch. Enquired online and had a call from Joseph, explained about specifics of car colours, specification we wanted and Joseph sorted perfectly for us. Any questions... See more

Company replied

Rated 5 out of 5 stars

Seamless experience thus far - bought car and Billy helped us quickly and professionally - thank you. We still have a minor thing to be done by Service which Billy explained and on arrival of... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 1 Great North Road, AL9 5JA, Hatfield, United Kingdom

  • 0170 7288 550

4.3

Excellent

TrustScore 4.5 out of 5

310 reviews

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Replied to 97% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(310)

3,026 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Dealership!

Fabulous service from Robins & Day, Hatfield. The salesman, Barry Knightley, could not have been more helpful or accommodating. And he offered us a great deal that others simply could not match! I cannot recommend Barry, or the dealership, highly enough.

October 4, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Hi John, we are very happy we could provide you with a positive experience. Thank you, and have a fantastic day! Kind Regards, Robins & Day

Rated 5 out of 5 stars

Citroen Hatfield were very helpful

Citroen Hatfield were very helpful, producing a clear diagnosis quickly explaining what had happened to my car and were upfront with the costs.

September 6, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Hi Graham, thank you so much for your positive comments about Robins & Day Citroen Hatfield! Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

Five ⭐️ service,great staff and…

Five ⭐️ service,great staff and greatest thanks to Peter Crook

September 24, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Mr Erhan Ali, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Hatfield!

Rated 5 out of 5 stars

Excellent Service Experience

Overall I was very satisfied with my experience. I just have one minor issue about how my car was returned after the service. I always have my lights set to auto but for the second year in a row this had been changed. I just wish the mechanics would learn to return the car exactly as they found it. Not a big issue but it really winds me up!

September 13, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 4 out of 5 stars

Friendly

Friendly, honest, constructive, helpful.

September 13, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Good service all round

Car collected on time as arranged. Service and MoT undertaken. Good liaison and feedback along with follow up. Very satisfied with all round service.

September 5, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

A faultless experience

A faultless experience, thank you Peter. No hard sell and a genuine salesman. We can’t wait to receive our new car.

August 27, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Karen, thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day Citroen Hatfield!

Rated 5 out of 5 stars

Excellent Service From Robins & Day

I recently purchased a Citroen C4 from Robins & Day in Hatfield. I viewed the car on Saturday and collected the vehicle on the Tuesday. The whole experience from start to finish was very smooth. Everything was dealt with very professionally by the salesman Billy. Billy explained the whole process very clearly. If you are thinking of buying a new car I would highly recommend Robins & Day.

August 19, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Hi Martin, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Robins & Day

Rated 5 out of 5 stars

E elect service

August 8, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Thank you for taking the time to let us know how we did. We hope you have a great day! Robins & Day

Rated 5 out of 5 stars

The salesman was very helpful and…

The salesman was very helpful and explained all the options available to me so I could make the right decision. I was given time over the weekend to mull over the information before I placed an order for my new car. I did not feel under any pressure to make a quick decision.

July 18, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Robins & Day

Rated 5 out of 5 stars

Had to book my c3 picasso in for a…

Had to book my c3 picasso in for a repair, the service I received was impeccable and the repair was carried out free of charge due to a manufacturing warranty on the part despite my car being nearly 10 years old. Would definitely recommend to friends and family.

July 10, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Good Morning, thank you for leaving us this positive review. We are very happy to hear you received a 5 star experience from our branch and thank you for your recommendation. Have a great day! Robins & Day

Rated 1 out of 5 stars

Purchased Peugeot 5008 2019 plate terrible aftersales

Purchased Peugeot 5008 2019 plate £22500 from hatfield branch car was delivered and when we received it both front seats are heavily stained even a valet can’t remove it also offside rear inside door capping scratched. Billy knightley sales man has Been no help promises to sort it always dodging emails phone calls even sales manager can’t be bothered. I’ve now had to officially open up the complainants procedure so waiting for reply. Will keep you posted guys.

July 7, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Hatfield

We’re very sorry to hear about this. If you would like to email robinsandday@mpsa.com with your contact details, we can investigate this further for you. Kind Regards, Robins & Day

Rated 5 out of 5 stars

Helpful

Helpful, professional and above all friendly. Have no hesitation in recommending these lovely bunch of people.

June 25, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Robins & Day

Rated 5 out of 5 stars

Helder in the Hatfield branch was…

Helder in the Hatfield branch was extremely helpful and informative

June 24, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Thank you for taking the time to let us know how we did. We hope you have a great day! Robins & Day

Rated 5 out of 5 stars

Very helpful sales representative

Very helpful sales representative nice company to do business with very pleased with them would recommend to anyone

June 2, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Robins & Day

Rated 5 out of 5 stars

From arrival to test drive and…

From arrival to test drive and subsequent sale, I was made comfortable and well looked after, everything was explained in easy to understand terms (no sales jargon). I am really looking forward to picking up my new car next week.
Our salesman Giuseppi was charming and extremely helpful.

May 20, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Hi John, we are very happy we could provide you with a positive experience. Thank you, and have a fantastic day! Kind Regards, Robins & Day

Rated 5 out of 5 stars

Great customer service and very…

Great customer service and very friendly and helpful, would definitely recommend.

May 6, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Good Morning, thank you for leaving us this positive review. We are very happy to hear you received a 5 star experience from our branch and thank you for your recommendation. Have a great day! Robins & Day

Rated 5 out of 5 stars

Very pleased with our visit today!

Very pleased with our visit today!! Thank you to Jamie for your help and assistance! Highly recommend. Everyone encountered were friendly and welcoming. Lots of vehicles to look at and the showroom was immaculate. Well worth traveling to this dealership. Thank you!!!

April 23, 2022
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Reply from Stellantis &You UK - Citroen Hatfield

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please let us know! Kind Regards, Robins & Day

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