From the moment I spoke to Paul Philips about possibly changing my car he made me feel at ease. I had a particular car in mind but when I looked at it I wasn't keen. Paul suggested I look at a car th... See more
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Time for our 3 yearly Motability upgrade. We returned to Stellantis & You, Leicester and were not disappointed. Kully was his usual helpful, knowledgeable and patient self, he answered all our questio... See more
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The whole process from making a decision to change cars to ordering a new car was simple, emily lewis helpful , patient and knowledgeable. Test drive , part exchange, choices, finance all made s... See more
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They tried and failed, was cheaper to scrap vehicle then throw money at it hoping new parts would fix a problem that they couldn’t solve. The person i delt with was professional throughout the tim... See more
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Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
91 Abbey Lane, LE4 5QU, Leicester, United Kingdom
- 0116 268 8655
4.6
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paul has gone above and beyond for us
Paul has gone above and beyond for us, couldn’t of done anymore for us
June 28, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Morning Shane
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent levels of Customer Service from Paul.
I will personally thank Paul for the service that he has provided to you on this occasion
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the near future.
Kind Regards
David
General Manager
Everything was explained to me
Everything was explained to me, and I was given text messages and the manager spoke to me
June 27, 2024
Reply from Stellantis &You UK - Citroen Leicester
Good Morning Kathryn
Thank you very much for the time that you have taken to review our dealership.
I am delighted that you have received excellent levels of customer service.
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the near future.
Kind Regards
David
General Manager
I found Paul to be extremely helpful in…
I found Paul to be extremely helpful in the purchase of my new car. He was very knowledgeable about the car I was purchasing and explained everything about the car and also the related Stelantis services. Although I had to wait a while for the transfer of my car from Truro to Leicester I'm sure that Paul did everything in his power to get the car ready for me as swiftly as was possible. Thank you Paul. I would recommend Stelantis to anyone thinking of buying a new or used car. 🤗
June 7, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Richard
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent levels of Customer Service from Paul.
I will personally thank Paul for the service that he has provided to you on this occasion
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the near future.
Kind Regards
David
General Manager
Stellantis is very well organised and…
Stellantis is very well organised and friendly,third car I've had from them. Paul Phillips was first class, he was really helpful in finding the right car for me. He made me feel really comfortable and talked me through every detail. I love my new car and I would like to thank Paul for the outstanding service received from him!
June 8, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Morning Linda
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent levels of Customer Service from Paul.
I will personally thank Paul for the service that he has provided to you on this occasion
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the near future.
Kind Regards
David
General Manager
I am very happy with my car.I was very…
I am very happy with my car.I was very well treated by everyone and informed by the team handling my car.I would like to say a big thank to Oliver who handled my car purchase very well. Thank you to everyone,very efficient and professional
April 26, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Morning Balvinder
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent levels of Customer Service from Oliver.
I will personally thank Oliver for the service that he has provided to you on this occasion
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the near future.
Kind Regards
David
General Manager
Recall
After my car broke down, the manager David was fantastic. They recovered my car and had it fixed, ensuring I had a hire car to see me back on the road. He called every day with an update. Fantastic service.
June 16, 2024
Reply from Stellantis &You UK - Citroen Leicester
Good Morning Samantha
Thank you for the time that you have taken to review our dealership.
I have appreciated your patience whilst we have completed the repairs to your vehicle.
I personally appreciate the 5* Review that you have given us & your kind words regarding the service that we provided.
If I can be of any further assistance, please do not hesitate to contact me.
Kind Regards
David
General Manager.
Paul was brilliant
Paul was brilliant! He made me feel at ease when buying a car. He was very informative and was happy to answer any questions that I had. A real credit to the company! Will definitely come back when needing a new car.
June 8, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Charlotte
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent levels of Customer Service from Paul.
I will personally thank Paul for the service that he has provided to you on this occasion
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the near future.
Kind Regards
David
General Manager
smooth and stress free
I had all communications with Paul, would made my experience stress free and easy. we are very happy with our vehicle
May 15, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Michael
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent levels of Customer Service from Paul.
Thank you very much for the 5 Star Review that you have awarded us. We look forward to looking to welcoming you back to the dealership in the near future.
Kind Regards
David
General Manager
Paul Phillips made the purchase very…
Paul Phillips made the purchase very easy...he is very knowledgeable..thank you Paul
May 30, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Morning Jo
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent levels of Customer Service from Paul.
Thank you very much for the 5 Star Review that you have awarded us. We look forward to looking to welcoming yo u back to the dealership in the near future.
Kind Regards
David
General Manager
Reply from Stellantis &You UK - Citroen Leicester
Good Morning Donna
Thank you very much for the time that you have taken to review our dealership.
I am delighted that you have received excellent levels of Customer Service.
Thank you very much for the 5 Star Review that you have awarded us.
Kind Regards
David
General Manager
Richard and Gillian Hart review
Every aspect, was excellent, starting with Paul Phillips to even the friendly ways his peers spoke to us via the telephone.
If I could give Paul Phillips 200% I would
Pure professionalism all round.
Also, Vincent Walker of E2E Auto Logistics, who was punctual, friendly and also professional. A thoroughly good all round team.
May 16, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Morning Richard
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent levels of Customer Service from Paul.
I will personally thank Paul for the service that he has provided to you on this occasion
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you to the dealership in the future.
Kind Regards
David
General Manager
A smooth and trouble-free purchase
Despite the car I was interested in being 140 miles from home, Paul Phillips at Citroen Leicester enabled a smooth and trouble-free purchase, most of which was done remotely (including a personalised video of the car) and I would highly recommend using them regardless of where you are in the UK. Ollie and Gary were also a great help on the day of collection.
Furthermore, I got a top spec car that was barely a year old for around half the asking price of the same model brand new, so I couldn't be happier.
May 4, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Neil
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent Customer Service from Paul.
I will personally thank Paul, Ollie & Gary for the service that they provided to you on this occasion.
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the future.
Kind Regards
David
General Manager
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Beverley
Thank you very much for the time that you have taken to review our dealership.
I am delighted that you have received excellent levels of Customer Service.
Thank you very much for the 5 Star Review t hat you have awarded us.
Kind Regards
David
General Manager
Paul was great to talk to made you feel…
Paul was great to talk to made you feel at ease as we are not very good with computers had a laugh with him. Great service Thank you for all your help
April 16, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Lesley
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent Customer Service from Paul.
I will personally thank Paul for the service that he has provided to you on this occasion.
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the future.
Kind Regards
David
General Manager
Fantastic Experience
⭐️⭐️⭐️⭐️⭐️ Outstanding experience with Leicester. My husband picked up our new C5 Aircross on Fri & we love it!
A huge thank you to Emily for her outstanding care & service from start to finish. Emily was professional, friendly, helpful, informative & delivered on all she said she would - thank you 🤩 Everyone we’ve spoken to has been really helpful. We’ve owned lots of cars over the years & have returned to the Aircross…in all the sales/purchases, we’ve never had such a good experience as with Emily & the Leicester team. Emily’s handover of the car & thorough run-through & care was excellent. Even her manager popped out to make sure we were happy with everything. Thank you & best wishes to you all 🚙
April 19, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Claire
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent Customer Service from Emily.
I will personally thank Emily for the service that he has provided to you on this occasion.
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the future.
Kind Regards
David
General Manager
Paul Phillips car buying experience
Paul Phillips provided an excellent experience in buying a car. Explained everything and nothing was too much trouble for him.
April 15, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Barry
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent Customer Service from Paul.
I will personally thank Paul for the service that he has provided to you on this occasion.
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the future.
Kind Regards
David
General Manager
Leicester branch- Well never experience…
Leicester branch- Well never experience such a great visit. All due to one of your customer support staff Renee Betts. She was so helpful,understanding and a massive credit to your service department. In 35 years of dealing with car dealers never had this experience. Well done ✅ . Keep hold of her.
April 8, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Lisa
Thank you very much for the time that you have taken to review our Aftersales Department.
I am delighted that you have received excellent Customer Service from Renee
I will personally thank Renee for the great level of service that she provided you.
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the future.
Kind Regards
David
General Manager
Brilliant experience with Milin at the…
Brilliant experience with Milin at the Leicester store! Made sure that I was supported and informed during the whole process from ordering the car to delivery and beyond. Made everything so easy and worry free! Would definitely recommend using this branch again!
April 10, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Sam
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent Customer Service from Milin.
I will personally thank Milin for the service that he has provided to you on this occasion.
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the future.
Kind Regards
David
General Manager
Paul Phillips was an extremely…
Paul Phillips was an extremely friendly, professional and helpful salesman. He answered all of my questions and concerns and explained everything in full. I had complete piece of mind and I am thoroughly satisfied with everything.
April 9, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Linda
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent Customer Service from Paul.
I will personally thank Paul for the service that he has provided to you on this occasion.
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the future.
Kind Regards
David
General Manager
Great Service
Had my DS booked in for new tyres & brakes, I couldn't fault the service. I was kept informed at every stage and felt very well looked after. They've done a great job on the car. Their suggestions from the healthcheck has made such a difference to the the feel of the car, it drives so much better. I would definitely recommend & will be returning when my car needs work done in the future.
April 2, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Rachel
Thank you very much for the time that you have taken to review our Aftersales Department.
I am delighted that you have received excellent Customer Service from Craig & the Service Team. I will personally thank Craig for the service that his team has provided to you with on this occasion. Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the future.
Kind Regards
David
General Manager
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