From the moment I spoke to Paul Philips about possibly changing my car he made me feel at ease. I had a particular car in mind but when I looked at it I wasn't keen. Paul suggested I look at a car th... See more
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Time for our 3 yearly Motability upgrade. We returned to Stellantis & You, Leicester and were not disappointed. Kully was his usual helpful, knowledgeable and patient self, he answered all our questio... See more
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The whole process from making a decision to change cars to ordering a new car was simple, emily lewis helpful , patient and knowledgeable. Test drive , part exchange, choices, finance all made s... See more
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They tried and failed, was cheaper to scrap vehicle then throw money at it hoping new parts would fix a problem that they couldn’t solve. The person i delt with was professional throughout the tim... See more
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Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
91 Abbey Lane, LE4 5QU, Leicester, United Kingdom
- 0116 268 8655
4.6
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Great service from Ollie.
When we first saw the BMW 2 series Ollie was more than helpful in arranging test drive even though it was almost closing time. After the initial drive we came back on several times and again Ollie was very accommodating with no pressure to buy. Once I decided to purchase the car once again Ollie made this an easy and stress free process. Thank you for your time and I am enjoying driving the new car. Mr Ahmed
March 15, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Afternoon Abdulla
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received excellent Customer Service from Ollie.
I will personally thank Ollie for the service that he has provided to you on this occasion.
Thank you very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the future.
Kind Regards
David
General Manager
Great experience
Great experience, Paul Phillips was fantastic and very helpful in finding our new car. Kept us updated throughout the whole process
March 23, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Morning Ketna
Thank you very much for the time that you have taken to review our Sales Department.
I am delighted that you have received an excellent Customer Service from Paul.
I will pass on your comments and personally thank Paul for the service that he has provided.
Thanks very much for the 5 Star Review that you have awarded us.
We look forward to looking to welcoming you back to the dealership in the future.
Kind Regards
David
General Manager
Mot dealt with quickly
Mot dealt with quickly
And professionally, very nice waiting area.
March 15, 2024
Reply from Stellantis &You UK - Citroen Leicester
Good Afternoon Barry
Thank you very much for the time that you have taken to review our Service Department.
I will ensure that I pass on your feedback to our Service Team at Leicester.
Thanks very much for the 5 Star Review that you have awarded us, this is very much appreciated.
We look forward to looking to welcoming you back to our dealership in the near future.
Kind Regards
David
General Manager
Stellantis Leicester
Good service, knowledgeable staff and dedication to customer satisfaction.
Spencer was not only knowledgeable about his products/services but also genuinely interested in understanding our needs. He took the time to listen and offer tailored recommendations, which made us feel valued as customers.
March 9, 2024
Reply from Stellantis &You UK - Citroen Leicester
Good Morning Rob.
Thank you for taking the time to review our Sales Department.
We very much appreciate the 5 STAR REVIEW that you have awarded us.
Great feedback for Spencer, I am pleased that you found him so attentive to,your needs, I will ensure that I pass on your comments to him.
We look forward to looking to welcoming you back to the dealership soon.
Kind Regards
David
General Manager
Excellent service from start to finish
Excellent service from start to finish
February 8, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Matthew.
Thank you for taking the time to review our dealership, thank you for the 5 STARS that you have awarded us & for the great feedback, we really do appreciate it.
We look forward to looking to welcoming you back to the dealership soon.
Kind Regards
David
General Manager
Highly recommend
Wonderful service after my car broke down. A lovely lady called Trish on the service dept did everything she could to help me. Thank you!
I was kept up to date with the car’s progress. Great service all round…..
February 2, 2024
Reply from Stellantis &You UK - Citroen Leicester
Hi CJ,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great feedback, we really do appreciate it.
I have passed your comments onto Trish who as asked me to pass on her thanks too.
We look forward to seeing you again in the future.
Regards
Sarj
General Manager
Easy straight forward purchase
Easy straight forward purchase. Knowledgeable helpful sales staff
February 9, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Hi Luke,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great feedback, we really do appreciate it.
Regards
Sarj
General Manager
Outstanding Service
Outstanding Service. 5*
Booked a test drive for a used vehicle and met up with Kully Dhadda.
Very polite and engaged in friendly chat whilst sorting our details for the test drive. Kully showed me to the car, and advised me of a route for unaccompanied test drive. On return, answered all questions and we started to negociate. I left as i had another vehicle to view.
Later received a call from Sales manager
to enquire how we could finalise the deal.
Finalised deal with a deposit and sorted date for collection.
Kully went through all details efficiently and i paid up.
Kully sent through all relavent paperwork and arranged to supply a part that was missing.
Thoroughly recommend this garage and staff to deal with 5*
February 7, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good afternoon Mr Barnett,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great feedback, we really do appreciate it.
I have passed your comments onto Kully who as asked me to pass on his thanks too.
We look forward to looking after you again in the future.
Regards
Sarj
General Manager
Paul was very professional and helpful…
Paul was very professional and helpful .Got what I wanted . He made everything so easy and stress free .
February 6, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Hi Mr Zaheer,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great feedback, we really do appreciate it. I have passed your comments onto Paul who asked me to pass on his thanks too.
If we can help you further, either now or in the future, please do not hesitate to contact any of the team at Stellantis &You Leicester.
Regards
Sarj
General Manager
Great
Great all the way through from booking my MOT & service to getting my car back afterwards.
Beverages to drink & TV to watch whilst waiting.
All the staff (that were nearby) were very pleasant.
February 5, 2024
Reply from Stellantis &You UK - Citroen Leicester
Hi Mark,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great feedback, we really do appreciate it.
There's always a coffee here for you anytime you pop in, look forward to seeing you again.
Regards
Sarj
General Manager
Really friendly and helpful staff
Really friendly and helpful staff, not too pushy and made the buying experience very enjoyable. Paul was very knowledgeable and was able to advise and help with any issues. Thank you.
December 19, 2023
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Hi Tom,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great feedback, we really appreciate it.
I have passed your comments onto Paul who has asked me to pass on his thanks too.
If we can help you further, either now or in the future, please do not hesitate to get back in touch with any of the team at Stellantis &You Leicester.
Kindest regards
Sarj
General Manager
Saturday morning appointment was ideal…
Saturday morning appointment was ideal for me.
December 14, 2023
Reply from Stellantis &You UK - Citroen Leicester
Hi Wayne,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the GREAT feedback, we really appreciate it.
If we can help you further, either now or in the future, please do not hesitate to get back in touch with any of the team at Stellantis &You Leicester.
Kindest regards
Sarj
General Manager
We went to the Citroen showroom Abbey Lane Leicester
We went to the Citroen showroom on Abbey Lane Leicester hoping to be able to look at the two models that met our requirements. We were in the Peugeot area and probably looking lost when Emily made contact and from there showed us the two models of interest and gave us more information. We decided the Berlingo was for us, all the options were explained, with what the costs might be for them, with no pressure. We decided the time was right for a change so we took advantage of what I thought was a good deal. It was a very pleasurable experience, starting with a modern showroom, examples of the cars we were interested in, nice coffees and pleasant, professional staff. Special thanks to Emily for making the whole process go so well. Thank you for an enjoyable morning.
November 28, 2023
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good Evening Malcolm,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you have awarded us & for the great comments, we really appreciate it.
I have passed your comments on to Emily who has asked me to pass on her thanks too,
If we can help you further, either now or in the future, please do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
I've had very poor service from…
I've had very poor service from Leicester Citreon, my car has been with them twice (not sure what level of diagnosis they bothered to carry out first time). Trying to call the service department is impossible, call will bounce through to a central call centre who take a message and nobody calls back. In the end I have to physically go to the dealership to get an update. Process need to improve, this is the worst customer service i've received from any main dealer!
November 28, 2023
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Good evening Mr Suraj,
Please accept my sincere apologies that you have not received the level of service that I would expect you to receive from our dealership.
Please can you email me directly at sarjit.rana@stellantis.com with some information of what went wrong along with your contact details so I can look into this for you.
Kindest regards
Sarj
General Manager
Good Service
I had a bad experience with the Leicester branch when my car had to go in for work in the summer.
My car has just been in for its first annual service and the experience has been entirely different. It was collected from home by a very polite and friendly driver who came well within the timeframe given and who gave me a call in advance to say he was on his way.
I received a text message from the Service Dept to tell me the car was with them and I could reply for any updates and information. I was also sent a Complimentary Health Check - and the car was returned home at lunchtime.
It was all a very smooth operation and I am entirely satisfied.
November 20, 2023
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Hi Simon,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you have awarded us & for the great comments, we really appreciate it.
If we can help you further, either now or in the future, please do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
Reply from Stellantis &You UK - Citroen Leicester
Hi Jacqueline,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you have awarded us & for the great comments, we really appreciate it.
If we can help you further, either now or in the future, please do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
Very professionaly and very friendly…
Very professionaly and very friendly and oblidginly
November 11, 2023
Reply from Stellantis &You UK - Citroen Leicester
Hi Mrs Owen,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you have awarded us & for the great comments, we really appreciate it.
If we can help you further, either now or in the future, please do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
20 weeks later since my car came in for…
20 weeks later since my car came in for a breakdown under warranty, im still waiting for my car to be repaired! 5 months of £300 a month payments paid, £1500 for something i have no access too, to be told no refund, nor to be able to swap my car to one that works is just not good enough. 4 phone calls from your service department in 5 months is very poor communication. Unless something miraculous happens, i will never buy stellantis again. I understand that things go wrong, but how you make it right speaks volumes about a service, and nothing has been done to try to make this right.
October 13, 2023
Unprompted review
Reply from Stellantis &You UK - Citroen Leicester
Hi Lee,
firstly, please accept my apologies that that you didn't get the service you or i expect you to receive from us.
Unfortunately, the issue has been that we had been waiting for parts to arrive so we could carry out the repairs to your vehicle. I understand that we provided you with a similar electric vehicle to use for the whole time that your vehicle has been with us to make sure that you have not been inconvenienced, but I do understand your frustration.
Once again apologies for any inconvenience the delays may have caused.
Regards
Sarj
Stellantis & You
Quality service and communication
Quality service and communication. Everything was explained and any queries explained.
October 12, 2023
Reply from Stellantis &You UK - Citroen Leicester
Hi David,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you have awarded us & for the great feedback, we really appreciate it.
If we can help you further, either now or in the future, please do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
great car and great service…
the lady who sorted everything out for us, i think her name was emily, the motability sales for leicester, was perfect and so helpful, she made the whole thing so easy and stress free, so happy with everything and will definetly come back and tell friends and family it`s the best place to go for a great car and great service!
thank you emily :)
September 10, 2023
Reply from Stellantis &You UK - Citroen Leicester
Hi Chris,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you have awarded us & for the great feedback, we really appreciate it. I have passed your comments on to Emily who has asked me to pass on her thanks too.
If we can help you further, either now or in the future, please do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
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