Stellantis &You UK - Citroen Leicester Reviews 

217
TrustScore 4.5 out of 5

4.6

91 Abbey Lane, LE4 5QU Leicester, GB


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Rated 5 out of 5 stars

From the moment I spoke to Paul Philips about possibly changing my car he made me feel at ease. I had a particular car in mind but when I looked at it I wasn't keen. Paul suggested I look at a car th... See more

Company replied

Rated 5 out of 5 stars

Time for our 3 yearly Motability upgrade. We returned to Stellantis & You, Leicester and were not disappointed. Kully was his usual helpful, knowledgeable and patient self, he answered all our questio... See more

Company replied

Rated 5 out of 5 stars

The whole process from making a decision to change cars to ordering a new car was simple, emily lewis helpful , patient and knowledgeable. Test drive , part exchange, choices, finance all made s... See more

Company replied

Rated 2 out of 5 stars

They tried and failed, was cheaper to scrap vehicle then throw money at it hoping new parts would fix a problem that they couldn’t solve. The person i delt with was professional throughout the tim... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

217 reviews

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Replied to 97% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(217)

3,050 reviews in the last 12 months

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Rated 5 out of 5 stars

Kully went above and beyond was very…

Kully went above and beyond was very helpful upfront and made sure everything went smoothly.
Highly recommend

March 20, 2023
Unprompted review
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Hi Chelsea,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great comments, we really appreciate it! I have passed your comments on to Kully & he has asked me to pass on his thanks too.
If we can help you further, either now or in t he future, p lease do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
Stellantis &You Leicester

Rated 5 out of 5 stars

Excellent service

I can’t thank Sohail Gaba enough! It’s been an absolute pleasure going through the car purchase journey with him. He arranged, very swiftly, to transport over a Peugeot 208 from another branch. Within a week, I was driving my new ‘used’ car home!
Nothing was too much trouble. Sohail is very knowledgeable and professional and always made me feel at ease.
This is our 2nd car purchase for our family in the past 2 years and we certainly have no hesitation in returning again. Thank you Sohail and Robins & Day.

March 9, 2023
Unprompted review
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Hi Angela,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great comments, we really appreciate it! I have passed your comments on to Sohail & he has asked me to pass on his thanks too.
If we can help you further, either now or in t he future, p lease do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
Stellantis &You Leicester

Rated 5 out of 5 stars

Peugeot 2008

A great service from Paul being advised to put a deposit on the vehicle I wanted, through to the buying process. Also talking through all the technical aspects of the car when picking up the vehicle. Well done.

March 7, 2023
Unprompted review
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Hi John,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great comments, we really appreciate it! I have passed your comments on to Paul & he has asked me to pass on his thanks too.
If we can help you further, either now or in t he future, p lease do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
Stellantis &You Leicester

Rated 5 out of 5 stars

Quick & Easy

Quick and easy. I bought a used car without seeing it. The communications were great and helped make the decision easy.

February 20, 2023
Unprompted review
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Peter, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

Rated 5 out of 5 stars

I can't say enough good things about…

I can't say enough good things about the experience we had with Stellantis, and specifically Sohail Gaba, the sales advisor that helped us. We had never bought a car remotely before and were generally pretty nervous about making such a big ticket purchase before seeing the vehicle. The other dealerships we had some conversations with did nothing to put these fears to rest either. But when we came across Stellantis, not only did they make the process very smooth, but Sohail always made us feel like a priority. He had a very reassuring approach, made everything crystal clear and was super communicative. I don't think we'd have ultimately gone through with buying a car remotely had we not encountered such excellent customer service.

February 6, 2023
Unprompted review
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Hi,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great comments, we really appreciate it! I have passed your comments onto Sohail & he asked me to pass on his thanks too.
If we can help you further, either now or in the fu ture, please do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
Stellantis &You Leicester

Rated 5 out of 5 stars

Excellent service from Sohail…

Extremely impressed with the service and car provided by Sohail when looking for my new car. The easiest purchase I have ever made, nothing was too much trouble for him to sort out for us. Sohail made the whole experience relaxing and not pressured at all, would highly recommend him for your next car purchase!

February 4, 2023
Unprompted review
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Hi Becka,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great comments, we really appreciate it! I have passed your comments onto Sohail & he asked me to pass on his thanks too.
If we can help you further, either now or in the fu ture, please do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
Stellantis &You Leicester

Rated 5 out of 5 stars

new vehicle

we are very happy with our experience dealt with kully while buying our car would recommend to others ,reguards sue skinner

February 3, 2023
Unprompted review
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Hi Susan,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great comments, we really appreciate it! I have passed your comments onto Kully & he asked me to pass on his thanks too.
If we can help you further, either now or in the fu ture, please do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
Stellantis &You Leicester

Rated 5 out of 5 stars

Great buying experience

I initially reserved the car online and booked a test drive, the next morning I got a phone call from Paul confirming the test drive. When we arrived we viewed the car and Paul came out to join us, he was very transparent and we could ask any questions. I liked the car so brought it, Paul was very flexible with the pickup time as we had problems getting across in the morning, when reading any details about the car or services they provide Paul was methodical and didn't rush, which gave us time to ask questions.
After having the car a week I realized there was no car jack with the spare wheel, there was no hesitation from Paul and he supplied me with one. I had a great experience purchasing my car from Peugeot and I know if I have any queries I can ask Paul via email.

December 10, 2022
Unprompted review
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Hi James,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great comments, we really appreciate it! I have passed your comments onto Paul & he asked me to pass on his thanks too.
If we can help you further, either now or in the future, please do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
Stellantis &You Leicester

Rated 5 out of 5 stars

Very helpfull from walking in the doors…

Very helpfull from walking in the doors to driving out in my new car,they could not be more helpfull if they tried,understood everything I was told.what a relaxed experience

January 21, 2023
Unprompted review
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Hi Ron,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great comments, we really appreciate it!
If we can help you further, either now or in the future, please do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
Stellantis &You Leicester

Rated 5 out of 5 stars

Amazing dealership

Had such brilliant service and would recommend to everybody. they are very welcoming and couldn’t be happier with service I received

December 5, 2022
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Hi Rebecca,
Thank you for taking the time to review our dealership, thank you for the 5 STARS you awarded us & for the great comments, we really appreciate it!
If we can help you further, either now or in the fu ture, please do not hesitate to get in touch.
Kindest regards
Sarj
General Manager
Stellantis &You Leicester

Rated 5 out of 5 stars

Robins and Day a really good company

Robins and Day a really good company to deal with, their sales team were excellent Sohail Gaba who dealt with my sale was very good and helpful and explained everything well. Definitely a 5 STAR company 🌟🌟🌟🌟🌟👍

January 5, 2023
Unprompted review
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Hi Maurice, our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please let us know! Kind Regards, Robins & Day

Rated 5 out of 5 stars

Excellent customer service from Robins…

Excellent customer service from Robins and Day. Sales executive, Paul Phillips, was easy to communicate with and acted swiftly with any queries I had, to ensure a smooth purchase with my new car, the new Citroen C4. Everything completed timely, and importantly, before Christmas 👍

December 16, 2022
Unprompted review
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Hi George, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Robins & Day

Rated 4 out of 5 stars

Great service and staff

Great service and staff. Car repaired quickly and returned cleaned.
You need to do something about your communication though which is hit and miss but you know this.

December 2, 2022
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Hi Kevin, we are very happy we could provide you with a positive experience. Thank you, and have a fantastic day! Kind Regards, Robins & Day

Rated 5 out of 5 stars

You’re in good hands here

Had a fantastic experience with Paul who was very friendly and honest which is normally difficult to come by at a car dealership. There was no pressure and he helped me find a good car at a great price. Would definitely recommend.

October 21, 2022
Unprompted review
Rated 5 out of 5 stars

Vauxhall Astra

Professional and reliable. I was provided with a useful video of the car by Sohail, who was also always willing to help and answer any queries. The transaction and delivery of the car was smooth. Received the car in great condition. Happy with the service received.

September 15, 2022
Unprompted review
Rated 4 out of 5 stars

The initial video contact by Sohail was…

The initial video contact by Sohail was helpful in letting us have a look round the car before committing to an otherwise speculative journey to Leicester. Once there he was helpful with a detailed revue of the car and test drive.
In retrospect he could have spent a little more time on the practicalities of driving an all-electric car but he3 so0ld it to us anyway.

October 25, 2022
Unprompted review
Stellantis &You UK - Citroen Leicester logo

Reply from Stellantis &You UK - Citroen Leicester

Hi Mike,
Thank you for taking the time to review our dealership, thank you for the 4 STARS you awarded us & for the great feedback, we all really appreciate it. I have passed your comments on to Sohail who has asked me to pass on his thanks too. He took note of your comments & has committed to spending more time explaining the practicalities of driving an electric car to all of his customers in the future.
If we can help you further, either now or in the future, please do not hesitate to get in touch with any of the team at Robins & Day Leicester.
Thank you once again.
Sarj
General Manager

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