Stellantis &You UK - Citroen Manchester Reviews 

Paul Eastwood great car salesman was help through out the whole process of buying the car to when i got the keys was professional throughout great guy

Paul Eastwood, absolutely amazing guy, he was incredibly helpful with every step, was brilliant with giving my sister advice and helping her through the purchasing process.

Paul was very helpful helped my sister to get her new car n was very easy to talk to would highly recommend paul

Stellantis Citroen Manchester

Wish I'd have listened to my gut!
Sadly no option for zero stars. How can you order a new car on 29th April for a 1st September collection to find out on 13th August that the car isnt even built yet.

To add only for the fact that I called after 4 ignored emails (1 to the sales person the other 3 to Management) i would never have been made aware.

I would like to think this was an isolated incident, sadly it isnt as they did exactly the same to my dad in March, fobbed him off or tried to initially. Thankfully on this occasion management did intervene and my dad enjoyed a pleasant experience at a different dealership.

Please if you are considering this dealership avoid at all costs ... Sell you a dream and yet cannot deliver on any of their promises.

Now at the 11th hour trying to source a car!!

To balance this, they did try to call me on 13th August late afternoon after a call back request - was unable to answer as I was in work. Did they leave a voicemail? NO! Did they follow up by email? NO! Have they tried to contact me again? NO!

I have now resorted to sharing with board members, let's see if I get any responses from them ( not holding my breath )

Edit 15th August ... still no communication ... Emailed to cancel my order with a request for no further contact ....Diabolical!

George and Grant were fabulous such an easy experience from start to finish. Very personable not pushy in the slightest. Very knowledgeable and found out info quickly and efficiently. Couldn’t recommend enough.

I Would have given no stars if Possible.
I booked on line to have an MOT and Service for the 30th June as the MOT is due then but unfortunately I had to Change the booking on the 8/6/26 to the 23rd of June due to work commitments. I received confirmation shortly after with the 23/6/26 booked. To my surprise I received an email today saying it had been moved back to the 30th. I rang the service dept. at the Windsor street garage who then said the 23rd was fully booked and to re book another date , he was very unhelpful so I had to Cancel which has caused problems. I might also add that I tried calling a number of times and was left waiting on hold and eventually cut off. After receiving some very good service by the used car sales I now feel totally abandoned and the after sales is nothing short of Diabolical. I will never buy another car from Stellantis and would advise anybody considering buying a car from them to think twice.

Bought a car from Nuresh/ Noresh? at Stellantis in Salford on 28th April.
A Citroën C3 Aircross.
First few weeks it was amazing and myself and mum, who share the car, were very happy.
Fast forward to 22nd May- The car broke down.
Being the bank holiday weekend, it didn't get recovered until 26th May. Frustrating to say the least.
We are now 1st June and nobody from Stellantis has even started work on our car.
Numerous phone calls and being fobbed off, we are incredibly unhappy.
This afternoon we have been told that it "should" get started on tomorrow, however, "it could take a week to fix".
For a car which had a 112 point service on it just before we bought it, we are left feeling like we have been sold a dodgy car.
Still within warranty and not even it a full month.
Also been told that there wasn't a courtesy car available for us but we would be put on the list to get one.
Then when enquired again, was told we would have to wait 6 weeks!
Told we would receive call backs countless times and never get them.
Having to use taxi's to get to and from my 14hour shifts at work.
The whole service has been so poor.
Nuresh also telling us, "it's nothing to do with me"
Services telling us, "we are busy".
Incredibly bad customer service.
I do not recommend!

Amazing experience at this dealer! Everything was explained really well and the whole process of buying a new car was seamless. Kaz was incredible and helped us constantly and answered all our questions. Would definitely recommend.

Adam was excellent, informative and very knowledgeable. Would highly recommend to purchase a car through him.

Went into stellantis with the hope of buying a new car ,after 2hours ordered a brand new citroen c3 aircross turbo all thanks to Donna malpas.Donna was an absolute pleasure to talk too very knowledgeable and and a lovely woman.Nothing was too much trouble for her from colours of the car in question to drive trains to engine power.I would definitely recommend to anyone if you need advice go and speak to Donna.

From the moment I walk in Donner took care of me and answered all my questions great service

Excellent service from Donna Malpus.

Came to the showroom worh my son to have a look at potential new car . Was greeted by Donna in sales who was so helpful , easy to talk to and very professional. She talked us through all the options available to us in great detail and we will definitely be back

Visited today and had such a fantastic experience! We were warmly welcomed by Donna, who was absolutely lovely. She went above and beyond to help us, answering all of our questions with such kindness and enthusiasm. Her customer service was outstanding and really made our visit even more enjoyable. Thank you.

Straight forward no fuss buying experience. Vehicle ordered and delivered in 2 weeks.

absolutely disgusting service, on the phone for over half an hour and still no one answers, tried online chat same thing, bet it i was buying a car they would answer, need to book my car in for air bag correction, not our fault it needs doing. Took 45 minutes wait the first time i phoned them, i now need to re book as i cant make that day and i cant get through

Had to get a new(used) car after getting crashed in to and my car being written off. On the first visit while I was having a mooch about with my wife we were helped by a young gent called George, really helpful and no pushyness at all, just gave us what we needed to know.
Came back a few days later to get the car and George wasn’t in so Naresh helped us out.
I hate doing this sort of adulting even when it’s by choice but he walked us through the steps, made it super easy, stress free and made sure when we picked it up anything we had spoken about was done.
Whole experience from end to end was top notch, really friendly staff and would defo recommend!

Stellantis&You should be renamed, Stellantis We Don’t Care About You. Quite simply the worst customer service I’ve experienced.
Brought my car in for a diagnostics and fix to the Manchester Branch. Diagnostics completed a week ago. Since then car left on car park. I was told it might take “a few days”. Despite repeated attempts to get a date, keep being put off. No indication of when work will start…one lie after another. I was told car can’t be moved because of red warning light. When I checked myself the light was still amber. Now moving into the second week still unable to get a straight answer. I was informed by a staff member the wait could be significant - months not weeks! A customer informed me he had been waiting for 5 weeks to get a relatively simple job completed. Also informed Stellantis have problems with staff which is causing significant delays. The bottom line is Stellantis knew they wouldn’t be fixing in the car in a few days…one lame excuse after another. Put quite simply, they don’t care. They have been evasive and deceitful, will never use again. Now having to find another dealer to get the job done. Fed up of lame pathetic excuses. How they get away with this level of service is amazing. If you have Peugeot from this dealership you have been warned. All very nice when they are selling you a new car. Once they have your money it’s too late…never again. If they do respond to this review it will be the same generic answer with the same generic phone number!!

Leaving this review on behalf of my Aunt June.
I would like to leave a top review for Rob the car key guy who came to fix the spare keys to our newly bought car from Stelantis. Rob arrived on time as promised and did a great job and was a very helpful polite guy. Thank you so much Rob.

June n Partner

Excellent friendly efficient service from Declan. Made the whole process very easy.