Stellantis &You UK - Citroen Manchester Reviews 

My vehicle was picked up and dropped back all serviced and cleaned. Ashley was lovely and helpful too

Salford branch is run like a boys club, horrible attitude and no regard for customers. I recommend avoiding this branch unless you enjoy being lied to and wasting your time because they will make you feel like you are a distraction from their boys club banter. Horrible experience

good service .Ryan was excellent helpful and courteous

Am all ways happy leaving my car with service people I no it’s in good hands every time, that’s why I always being back my car to the same people thank you.

Great Customer service from Donna at Stellantis &You Citroën Manchester

My car is covered by a policy for repairs and I was given Stellantis Manchester as a garage for diagnostics . I rang for a date for diagnostics and was given a date four weeks away and when it did eventually go in it was not seen and actually sat in a parking space for over two weeks despite us ringing every day to ask for updates. No phone calls were ever returned and the staff did not seem to care that we had been waiting so long . We just got fobbed off each time we rang . The guy we dealt with couldn't have been any less helpful. In the end we had to give up and arrange for the car to be picked up without ever being seen by Stellantis and was then seen by another garage who had it in the following day after pick up and diagnostics were done straightaway . When we rang to say it was being collected again their attitude was lack lustre with no apology for the lack of service .
Absolutely terrible customer service !

Car was collect on time by very courteous member of staff and retuned equally as courteously.

We have two Citroens so we visit for services and MOTs. The service team are polite, professional, personable, and very helpful. The environment is pleasant and things are well organised. I like the reports of the checks on the car.

Today we visited Stellanti you salford branch to test drive 3008
We canot praise the young lady Olivia enough nothing was too.much trouble
Excellent communication and customer service skills from start to finish

Quick turnaround. Maxing service picking up and dropping off my car, also great to see videos and information on everything that was carried out in the service.

Purchased DS7 in Sept 2023, AC was not working and reported on day of sale, was advised to come and book it in With service, was booked in 1 week later , AC was regassed, as it was winter, we did not get opportunity use the AC during the winter, in may 2023 we reported to DS again that the AC was still not working. So it was booked in for june, on inspection the dealer found a fault on the AC seals. And charged us £90 to replace. This fault was the same fault reported in Sept 2023,which was done under warranty in Sept, but now the dealership refused too cover this fault

I would not recommend or use DS again
DS have just lost another customer

Contacted on many occasions before to remind

I’ve had several lease cars over the years from Citroen but this will definitely be the last, the customer service has been appalling, it seems the whole process of leasing is to get as much money as they can from you, especially when it comes to collecting the previous car. Manheim, cancelled 10 minutes before picking up the car, stating it didn’t have a MOT which apparently had ran out the day before, having never had to previously MOT a lease car I wasn’t even aware it was my duty to do so, especially when nobody had the courtesy to even let me know, I was then informed it would be £170 cancellation fee, disgraceful! The whole process from start to finish has been a negative experience when it use to be so positive, loyalty has certainly gone out of the window!

Currently dealing with them with a lease car or at least the leasing company are. Impossible to get hold of the fleet team. Promised call backs never happen. Car sitting at UK port for 7 weeks and no updates until I finally managed to get through. Now trying to confirm delivery date and getting no where

The Staff are very helpful and friendly nothing was too much they made us welcome from the off .
We was kept up to date all the way everything was explained in detail .

I have had the worst customer experience at the Salford location. The nightmare started when my car broke down in September 2023, and I was told my car would not be assessed until 3 weeks later, even though I had extended warranty. No courtesy car offered or any sign of empathy.
Eventually my car was assessed, only to be told I had to pay 750 for the timing belt as this was not covered under the warranty. Citroen had my car for 2 months without working on it and I eventually got my car back in November after paying 750. I had the car no longer than a hour and the same fault occurred again , I had to take it back to Citroen, and they eventually worked out that it was engine that needed replacing which was covered under the warranty. So the 750 I paid was a waste!!! I tried to ask for a refund however they refused. To cut a long story short, the engine was replaced however I was charged additionally for over jobs and got my car back in March 2024. This had an impact on me financially and mentally, and I would think twice about buying a car from Citroen.

Also I would like to mention that Andrew Little who is the manager did nothing to help improve my experience during the 6 months of hell. I can see you have responded due to the negative review however it is too late. You were fully aware of the situation, and you chose to stay silent.

Fiat dealership ‘Stellantis and You, Manchester’ were disorganised, impossible to get hold of, and managed to take 8 weeks to deliver a car that was sitting in the UK. This included several occasions where delivery was ‘booked’, I took time off work, and then the car: “was at the ‘wrong’ port, had a flat battery, hadn’t been checked, hadn’t been charged, didn’t have number plates, couldn’t find a delivery agent.”
The staff were universally polite but the whole process was awful.

They welcome me and my daughter offer us tea or coffee it was my first time ordering my mobility car with Stellantis and you and I will order my next car with them in Manchester again.

Brilliant service from start to finish.
Booked in for a service with Ash, the customer service was second to none. The car came back washed & cleaned on the inside.
Couldn’t ask for better!!

During our recent visit for the annual service and MOT, we once again found the environment to be excellent, with courteous and helpful staff contributing to a very positive experience. Following our visit, we were pleasantly surprised to receive multiple messages and calls seeking feedback through a survey, indicating a genuine effort to enhance customer satisfaction, which we truly appreciate.

On another note, the service and MOT took approximately five hours, allowing us some time to explore the showroom. Given our consideration of exchange to a larger vehicle and buy a city car in future, we spent about 90 minutes browsing. While we examined nearly every car on display, excluding the DS7 (too expansive) and the 3008 (sold), no one talk to us, except an interaction with one sales lady in the DS section.

With the extended waiting period in mind, we decided to take a short stroll to RRG Toyota, conveniently just a five-minute walk away. To our surprise, within 2 minutes of entering their garage, a salesman approached us. Our time there lasted around 45 minutes, during which we nearly purchased a used 21-plate Yaris before leaving.

Personally, I have a preference for the 208 or the C3 Aircross over the Yaris, and our budget certainly accommodates this choice. While I haven't succeeded in convincing my wife, I believe your skilled sales team might do. Anyway, we ended up purchasing a new Hyundai one week after the service.