Stellantis &You UK - Citroen Manchester Reviews 

I am writing to formally raise a complaint regarding ongoing and serious issues with my vehicle following the airbag recall work carried out on 11/06/2025.
Since the airbag was re-fitted, I have been experiencing intermittent warning lights on my dashboard, including the airbag light. On 04/07/2025, I had to call the RAC due to a complete failure of several systems — including power steering, airbags, ABS, and an unfamiliar dashboard warning symbol. While the RAC managed to get the car operational temporarily, by 22/07/2025 the airbag light returned, and on 24/07/2025 the power steering failed completely, rendering the vehicle undriveable.
This is deeply concerning, as I had never experienced any of these issues prior to the recall work — nor have I ever previously had to call the RAC, which there records should confirm.
Despite multiple attempts to get support, I have been repeatedly redirected between Citroën and Stellantis without resolution. Citroën advised me that Stellantis would need to reprogram the car, but when I finally managed to secure an appointment, I was told I would be charged over £100 for a diagnostic check — for a problem that was clearly caused by the recall-related work.
I am extremely dissatisfied with the handling of this issue and request that the necessary repairs and diagnostics be carried out at no cost to me, as this is a direct result of the recall intervention. I have now been left without a working vehicle for several days.

Extremely bad company, I was trying to sell my car but they are very dysfunctional ended up wasting my time and didn’t even look at my car. Seems like it’s a third party company and there’s no communication with the dealerships they work with. Worst company ever.

I was introduced to Billy Wadeson after calling into the Manchester branch to view a used DS7 without appointment. From the outset Billy was friendly, courteous and helpful as we looked over the car and took it out for a test drive. Although I have owned a DS5 from new and really wanted to like the DS7 it didn't quite hit the mark.

I spent my career in sales and I thought that Billy did an excellent job in trying to ascertain why the car wasn't right for me and looking for alternatives but at no time did I feel pressured. I asked him to give me time to consider my decision and call me later in the day which he did, as promised, but unfortunately I still didn't feel that that car was the one for me. We agreed that Billy should call me if he came across a car that he thought would meet my requirements and I would have no hesitation in recommending Billy to any of my friends or family considering DS in future.

Straight forward purchase of a Citroen relay van hassle free. Very helpful staff. Would recommend.

The staff were really polite and friendly, they called me before they collected the car, and dropped it back when finished, they explained everything they were going to do, and sent me a video of the work they had done.i was very happy with everything.

I was a walk in after a failed trip to another dealership (couldn't find a car I liked in the other dealership).
Jaxon saw to us, help us choose a car, came with us on a test drive. He was very patient and kind - his customer service skills are amazing.

I now have my new car, they purchased my old car and I'm happy with the price that Jaxon got for me.

Thank you!

My daughter bought a car from Naresh back in November 2024 and while the initial experience was extremely positive and Naresh's customer service was second to none, he did make a mistake when taxing the new car and accidentally taxed the car my daughter part exchanged, which was a genuine mistake but it did mean that we then had to pay again for the new car, Naresh informed me that we would receive a refund for the wrongly applied tax and if we didn't to contact him and he would sort it out!!!!! Well here we are in April and I have sent in everything to them to prove what happened even though it was their error no apology no refund and no communication, it seems in this case customer service does not extend once they have your money....

Excellent service. Great and always prompt communication with Billy. Couldn’t fault anything!

Mechanical side absolutely terrible🤦‍♂️service reception staff member Ashley 👌 above and beyond she just tried her very best to sort the problems even when I found the problem myself she put it to the mechanics and they still failed to fix the issue. So she definitely has her work cut out with the workshop that’s for sure🤷‍♂️🤦‍♂️

I recently bought a car from Naresh at Stellantis Manchester and found the whole experience easy and stress free.
Naresh was brilliant and made sure I was happy throughout the whole process. He explained everything clearly and thoroughly and was extremely accommodating with pick up times etc.
I would definitely consider Stellantis Manchester in the future and would happily recommend the company.

Good service, great value and helpful salesman.

Had my van in for repair at your Windsor Street Manchester branch.The Service I recieved from my first initial phone call ,to recieving imformation rapidly from fault diagnostic test was spot on.The text messages and phone calls from Ashleigh where very reassuring , polite , friendly and very professional. WELL DONE TO YOU ALL.I will not hesitate to use you again.
Thank you Dave Walsh

Really disappointed by the lack of professionalism at this dealership. I was interested in a two year old electric car (EV), but trying to get reliable information out of them was like getting blood from a stone. Eventually I did ascertain that the battery had degraded by a sixth in two years, which anyone looking at EVs should know is a major concern. I made an offer to reflect this degradation, which they didn’t even acknowledge, let alone reply to. My wife then telephoned a day or two later, and they didn’t even return the call. As I say, very, very unprofessional.

Been brilliant from before collecting the car right up until the first service this November. Go above and beyond to make sure that the car is taken care of and have great customer service, will go straight to stellantis when I'm due a new car in October! Absolutely brilliant company!

I have been a customer for 12 years and usually not a problem. However my recent experience has been a nightmare.
Picked up my new car in August
Still trying to resolve the finance on my previous car in November!
Nobody calls you back or responses other than automated emails. Still awaiting outcome of complaint and investigation because they think I owe money which I don’t on my previous car.

Olivia was wonderful to do business with. She was extremely enthusiastic about the car, very knowledgeable & professional throughout the whole journey. She was able to answer all our queries & if she couldn’t she would seek the answers & got back to us promptly. She’s a credit to Stellantis & You & deserves full recognition for her passion & commitment to go over & above for the customer.

Over the past five years, my wife and I have leased three DS cars from Robins & Day — I had a DS 7, and my wife had two DS 3s. In June 2022, I placed an order for a DS 9, over six months before my DS 7 lease was due to end. After waiting nearly eight months, I was informed in February 2023 that the model I had ordered was no longer being manufactured, leaving me with very little time to find another car before returning the DS 7. At that point, I was already two months past my lease period. Fortunately, I was able to purchase a new VW Arteon in stock from my local VW dealer, but this was our first disappointment with Robins & Day.

Our second letdown happened over the recent Bank Holiday Monday. We drove from Warrington to their Salford showroom to inquire about leasing another DS 3 to replace my wife’s car (which would have been our fourth DS). We understood that the DS Expert was on holiday and would return on Wednesday, so we left our details and the specifications of the vehicle we wanted to receive a quote for, with the promise that the DS Expert would call us by Thursday. It's now been nine days, and we still haven't received a call.

We are deeply disappointed as loyal customers who have now been let down twice. As a result, my wife has decided to book a test drive in a VW T-Roc next week instead.

Purchased a new Citroen C3 from Stellantis Manchester back in February 2024.

First issue was the lack of spare car key.
Constant emails to the sales assistant, with numerous excuses about the spare key having gone missing, then they found it, someone was going to post it, then promises of dropping off to my house (which never happened), and then it finally arrived 6 weeks later by post...

Then in April, I noticed a slight issue with passenger door not closing correctly.
I contacted the sales assistant requesting an email or phone number for the warrant department, but was told the sales assistant would deal with it.
I sent in photos, as requested, and was told it was probably a quick fix.
Roll on the end of August, and numerous emails to the sales assistant again, many of which were ignored, I finally received a reply.
I was told the sales assistant would speak to the service department and get back in touch on the next working day (I emailed Saturday, it was a bank holiday, so expected the reply on Tuesday).
Surprisingly, I haven't heard anything since.

Stellantis Citroen told me they were a new style of garage, but the aftersales still leave much to be desired.

Thank you to all the team at Stellantis (Manchester) for a stress free experience when purchasing my new vehicle. A special mention to Steven the sales manager for your help and unlimited patience! To Donna for your friendly and professional handover and Pete who kindly collected me from the train station.
Great to see a team working together so well.
Hope to do business again soon