Stellantis &You UK - Citroen Manchester Reviews 

Stellantis&You should be renamed, Stellantis We Don’t Care About You. Quite simply the worst customer service I’ve experienced.
Brought my car in for a diagnostics and fix to the Manchester Branch. Diagnostics completed a week ago. Since then car left on car park. I was told it might take “a few days”. Despite repeated attempts to get a date, keep being put off. No indication of when work will start…one lie after another. I was told car can’t be moved because of red warning light. When I checked myself the light was still amber. Now moving into the second week still unable to get a straight answer. I was informed by a staff member the wait could be significant - months not weeks! A customer informed me he had been waiting for 5 weeks to get a relatively simple job completed. Also informed Stellantis have problems with staff which is causing significant delays. The bottom line is Stellantis knew they wouldn’t be fixing in the car in a few days…one lame excuse after another. Put quite simply, they don’t care. They have been evasive and deceitful, will never use again. Now having to find another dealer to get the job done. Fed up of lame pathetic excuses. How they get away with this level of service is amazing. If you have Peugeot from this dealership you have been warned. All very nice when they are selling you a new car. Once they have your money it’s too late…never again. If they do respond to this review it will be the same generic answer with the same generic phone number!!

Leaving this review on behalf of my Aunt June.
I would like to leave a top review for Rob the car key guy who came to fix the spare keys to our newly bought car from Stelantis. Rob arrived on time as promised and did a great job and was a very helpful polite guy. Thank you so much Rob.

June n Partner

Excellent friendly efficient service from Declan. Made the whole process very easy.

Josh in service was brilliant! Had a few different faults with my vehicle, some of which were such an easy fix, Josh’s advice and help was superb and his customer service was excellent. Highly recommend this repair centre and the team there.

If you have any other choice at all do not use this garage. I bought a car through FOW and the car had a leek in the sunroof. They arranged for it to be repaired at stellantis & you (Salford)I was told it was a 2 day job. The car was collected my FOW on Friday 16th and dropped off at the garage. The level of customer service provide by the servicing team at stellantis Salford is absolutely terrible in fact there isnt any! I called Tuesday fo r an update and was told final checks were needed and should be ready that night and they would call me. They didn’t! Rang Wednesday morning told exactly the same thing! Asked for a call back from person dealing with my car as told they were on lunch. 3 hours later still no call. How long do they get for lunch??? I called back again told the same thing explained I needed the car back to get my wheelchair bound dad to a hospital appointment the next day (Thursday 22nd) as he couldn’t fit in the small courtesy car. They said it would be ready sometime next week! Asked to speak to a manager all apparently were in a meeting but was told again someone would call me back! Guess what??? THEY DIDN’T!!! So I rang again for the 3rd time on Wednesday around 4pm I was again told the same thing and when I asked to speak to a manager to make a complaint surprise surprise you guessed it they were all in a meeting! I was again promised I would get a phone call from Josh who was dealing with my car before they closed and again you know what’s coming THEY DIDN’T!!! No wonder their customer service is so shockingly bad if managers are in meetings for the whole day and staff have 3 hour + lunch breaks. They last person I spoke to said they were doing more investigations and said well at least now you have some more information and implied I should be happy about that. I asked what had already been done and was told I don’t know!!! Have they even looked at my car? If I had known my car was going to be with them more than 7 days and counting I would have never have taken it there as I knew I needed it for Thursday. FOW have been great but this experience has also tainting my car buyer experience with them as they arranged the repair with this garage. Maybe they are better with their own customers and don’t care if you didn’t buy your car from them. Whatever the reason there is never an excuse for shameful customer service. I will never use this garage again

I had a very good service as usual when I had to go to Stellantis.
This time I went for a service and I spoke to Abu at the desk, with which I booked in the car when I arrived and when I picked up the car. He took care of re book also the car as I requested other services and he made sure I would have had a courtesy car while waiting for the repair which is very important as the car was on lease through motability.
I experienced a professional friendly and very good service with Abu and also previously with other members of staff. I would really recommend Stellantis.

The extremely poor level of service I have received following a vehicle recall handled by Stellantis and your authorised garage in Manchester.
I brought my vehicle to the Manchester garage for a scheduled recall appointment. Following inspection, I was informed that the vehicle had failed the recall and that I should not drive it under any circumstances. As a result, I was effectively stranded at the garage, having been told that no courtesy cars were available. This left me with no immediate means of transport and made it impossible for me to attend work.
I was then informed that there is a significant backlog for the required replacement part and that it would take at least two weeks for it to arrive. My vehicle is essential for my work, and I have been left without any form of transport for what now appears could be two to three weeks.
I contacted Customer Services for assistance and was advised to contact the recall line. When I did so, I was told that no courtesy vehicle would be provided. This is wholly unacceptable given that I was instructed not to drive my car due to a manufacturer recall.
To make matters worse, when I returned to the garage the following day to retrieve personal items from my vehicle, I was simply handed my keys with no assistance. I was left to locate my car myself among numerous other vehicles. After considerable difficulty, I eventually found it parked on a public street some distance away, with my log book left on the seat. I find this lack of care for both my vehicle and my personal documents extremely concerning.
Overall, the customer service I have received has been extremely poor. I have been left without transport, without adequate support, and without clear communication, despite this situation arising through no fault of my own but due to a manufacturer recall.

UPDATE: They have replied saying they would like to speak to me, I have been in touch and STILL HAVE NO COURTESY CAR!!!!
I have my special needs son back from his dads on Monday and now have no way of getting him to school.

My DS7 PHEV has a recall on its batteries.

I received a letter late September, informing me to immediately stop charging.

I booked an appointment in late October (soonest available) but had to rearrange and the next date was Mid November.

At that appointment it was deemed my batteries do need replacing and was informed not to charge and that they would order them in and contact me once they have them.

Its now 16th January and still no contact. I have tried to call them for the past 5 days being placed on hold from the awful booking system from 15min-1.5hrs and still unable to speak to anyone, I have tried at different time during the day but limited due to full time work so I am unable to hold for hours at a time!!!

I chose a different option and was informed they cant help I had to choose the recall booking option that just places you on hold and Im almost certain there is no-one manning that phone line.

Abu was very professional is dealing with my problem.
He drove my car so he could see/feel the problem & spoke to staff members to clearly explain what problem he felt driving car.
He was very understanding & is a credit to the company. Thank you

Donna was so friendly and nothing was too much for her. Super helpful

Donna provided excellent service. I would highly recommend

After buying 12 cars from Citroen Manchester/Robins & Day/Stellantis over the last 30 years, no more. Our last 2 cars (C3 & C4) were ordered in 2022, the C3 arrived with the wrong paint options and the C4 had the roof damaged at the dealership and had to be replaced, resulting in a 6-month nightmare to sort. For the last 2 years I've been receiving calls from sales staff to replace these so I have repeatedly asked for quotes, only to never hear from them again; calls and emails going unanswered. Arranged to see a sales guy December 2024 when the C4 was in for a service and he didn't show up. Had a confirmed appointment with Declan last week when the C4 was in for a service, I waited an hour to find it was his day off! Beginning to think this dealership doesn't want to sell cars. Saw someone else, who quoted a ridiculous payment to replace with the same-spec'd car so no more Citroens. He said it would have been cheaper if I had replaced it a year ago, which is what I was trying to do had the sales staff been bothered to return calls and emails! When I arrived at the dealership, as usual there was nowhere to park as the car park was full of vans awaiting parts so had to leave the car in a very risky location. When I got it back it was blocked in and took 30 minutes to get out. Found the dashcam had been disconnected and not reconnected, but when I got on the motorway I looked in the left-side mirror to see the fuel flap was open and then noticed I had no lights on because they had switched them to manual. Yes, I should have noticed that but the stress of getting the car out in the pouring rain was a distraction. I filled out an enquiry form on the Toyota UK website last week and within 30 minutes I received a call and had a test-drive booked. I went back in on Friday to place the order, and today, Monday, the app showed the car was built this morning and had left the factory to be shipped to the dealership. Why would I ever order a car from Stellantis again? It's a shame really because I did like the C4.

The process of buying and receiving my new Citroen was made so much easier once Donna took over. She went out of her way to make sure I picked my car up before the end of the month.Very professional.

Great experience changing my car with Naresh Syal, helpful all the way through the experience wouldn’t go anywhere else !!!

Excellent attention from Naresh Syal very professional approach and very respectful abs courteous.
10 out 10 would recommend to future customers.

A gorgeous new car, at a great price, dealing Salesman Billy Wadeson was a pleasure, very professional and friendly with no hard sell, just honest and straightforward advice and information. Test drive on a Wednesday drive car away the next day.

Adam Cooper was extremely attentive, knowledgeable, and answered all my questions. His great sense of humor made the experience even better. He truly deserves praise for his excellent service!

After initially having a bit of an issue over miscommunication on the part of Stellantis whilst waiting for our MOT and Service to be done, Ryan contacted us personally to apologise and went above and beyond to rectify the situation and restore our faith in their customer service and aftercare. We have been assured that the feedback has been passed on internally and it won’t happen again.

We just placed an order for our new car with Donna who was very knowledgeable and made the whole process quick and easy. Thank you!

I visited the showroom today at Stellantis, Salford. Jaxon was very thorough, honest and explained everything with ease and great detail. We were offered tea/coffee and didn’t feel rushed. He even parked my current car at the exit as we left - as it was raining. I would highly recommend him to sort out your next purchase. Thank you Jaxon. I shall definitely be returning.

From start to finish Paul made it all straight forward ,kept intouch regularly on the update of my new 5008 puegot.Car was delivered to me today .Absolutely stunning.