Stellantis &You UK - Citroen Manchester Reviews 

244
TrustScore 4 out of 5

3.9

99 Windsor Street, (Off Albion Way), M5 4DG Salford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Brilliant customer service from Callum today. We went to Stellantis and You to see about the great deal they had on leasing a Leapmotor D10 EV, it was definitely the best deal we found, when shopping... See more

Company replied

Rated 5 out of 5 stars

Naresh was fantastic today! I came with my mum to find her a new car as Naresh has sold me my last 2 cars and he helped us find the perfect car! Thankyou so much, excellent service as always

Company replied

Rated 3 out of 5 stars

Bought a car from Citroën Manchester, v5c finally issued online 2nd April 7 weeks after buying car. Logbook due in post in 5 days time but showing untaxed until i am able to tax it. My concern is am... See more

Company replied

Rated 4 out of 5 stars

Car was collected and brought back to my house.service done and car was washed by you.car arrived back sooner than expected.Driver was very happy to listen to my requests for little things that I want... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 99 Windsor Street, (Off Albion Way), M5 4DG, Salford, United Kingdom

  • 0161 7433 960

3.9

Great

TrustScore 4 out of 5

244 reviews

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Replied to 97% of negative reviews

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3.9

All reviews

(244)

3,040 reviews in the last 12 months

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Rated 5 out of 5 stars

Great personal service from nick…

Great personal service from nick mulrooney could not do enough for me and the wife would highly recommend buying a car from this guy

March 9, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Excellent customer service

Service and MoT completed successfully and on time. Customer service kept me up to date on progress. Excellent service from Ryan Curley. Thanks

March 17, 2024
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Reply from Stellantis &You UK - Citroen Manchester

Hello Mr Howard, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

Rated 1 out of 5 stars

Woeful customer service

This company delivered my brand new £35,000 Peugeot with the wrong registration plates. I couldn't drive it as it was insured under the correct registration number. Instead of arranging for someone to change these over they told me they'd post me the correct plates which I'd receive in 48 hours and I was to fit them myself. Of course they didn't arrive and I'm now told they will come next week. 8 days with a new car in my driveway which I cannot use and that's if they actually arrive next week. Mistakes happen but the true measure of a company is how they rectify them. Stellantis opted for the cheapest and most convenient fix for them not the customer. Be aware

UPDATE 11/3/24 - Contacted Mr Horgan who acknowledged my complaint, said he'd investigate and then I heard nothing. It's been 5 days since he was on the case. Regards my reg plates they are still not here. 11 days and counting. Repeated broken promises. Dreadful service from top to bottom in this company. I was told I cant cancel the contract as there is nothing wrong with the car EXCEPT OF COURSE, It's illegal, uninsurable and cannot be driven on a road!!!!

Update 18/3/24 - still no plates. Matter now with Leasing company as Stellantis appear uninterested and completely ineffective in rectifying this straightforward matter

March 4, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Hi Kevin Thomson, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to our Sales Manager Tom - tom.horgan@stellantis.com so we may assist you in moving forward towards a resolution.

Rated 3 out of 5 stars

Bought a car from Citroën Manchester

Bought a car from Citroën Manchester, v5c finally issued online 2nd April 7 weeks after buying car. Logbook due in post in 5 days time but showing untaxed until i am able to tax it. My concern is am I able to drive it in interim period until I tax it or if not I will need a courtesy car? Hopefully I am worried over nothing?

February 13, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Hi David Pearce thank you for taking the time to leave us your honest feedback. We will be in contact very soon to discuss this further

Rated 5 out of 5 stars

I put in an offer on a little C1

Manchester....I put in an offer on a little C1, immediately accepted and agreed price to deliver to Gosport. Wendy dealt with the whole thing and I could not have asked for better service. All paperwork etc sorted efficiently and updated me all along. Great little car. I would recommend this dealership as trustworthy and straightforward.

February 9, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Hi Janet Kane! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

Ryan

Ryan. The wonderful sales assistant went above and beyond to get my car repaired as quickly as possible and updating me all the time. He should be promoted. Excellent salesman. thank you so very much. Your DS3 customer

January 25, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Zipporah, thank you for your kind review; we are happy to pass along your comments to Ryan and the team here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Just collected my Brand New Peugeot…

Just collected my Brand New Peugeot 2008 from Motability Specialist Naresh.
Excellent Service from beginning to end. Highly recommend seeing him…

January 19, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Mrs Beckett, thanks for your praise and kind comments about Naresh here at Stellantis &You Manchester.

Rated 5 out of 5 stars

Amazing service - thank you Donna

Big shout out to the amazing Donna Malpus at Stellantis - absolutely fantastic to myself and my partner, helps you with any query/problem you may have and always has your best interests at heart, as the customer. Thanks so much Donna - you're a star.

January 13, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Hi Alex Hill, thank you so much for your positive comments about Donna here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Good experience from Stellantis Salford

Happy with all arrangements for the first service of this car. From phone call to arrange a suitable date for service and collection of the vehicle, video from the workshop explaining results of inspection etc. Also the return of the car back home and staff who collected and returned the car. Pleased as always with this Company over many years satisfaction.

December 29, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Hi Mr Walton, thank you so much for your positive comments about Stellantis &You Citroen Manchester! We're looking forward to your next visit with us!

Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and friendly. And serviced and cleaned my car very well. Thank you 😊

December 23, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Christine, thank you for your kind words and this wonderful review!

Rated 5 out of 5 stars

Very happy with the service given 10…

Very happy with the service given 10 out of 10

December 18, 2023
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Reply from Stellantis &You UK - Citroen Manchester

We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Exceeded my expectations

I recently purchased a C3 ORIGINS 82 PURETECH from Stellantis Citroën Manchester. The service I received, from Olivia in particular, exceeded my expectations. Olivia was well informed and thorough. I found her extremely helpful and approachable, even with my many questions, both before and after the sale !

November 22, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Alan, we are so happy to read such a great review about Olivia here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Lovely experience getting a new car…

Lovely experience getting a new car from Stellantis Manchester. Had great customer service from Naresh he’s a lovely, welcoming sales advisor. Very friendly and kept me updated about the car and when it would be ready for collection :)

December 1, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Katie, thank you for your kind review; we are happy to pass along your comments to Naresh and the team here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Just collected My New Peugeot 208 from…

Just collected My New Peugeot 208 from Motability Specialist Naresh. Absolutely made up. He’s such a nice friendly guy !!
Highly recommend seeing him !!!

December 1, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Hi Joanne Smith, thank you so much for your positive comments about Naresh here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Excellent customer service

If you want a New car .. go & see Naresh Syal. He’s so understanding & considerate. Very helpful & patient. He took his time in finding me a suitable car , that suited all my needs . 10/10 !!

November 12, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

We appreciate your positive review about your recent experience with Naresh here at Stellantis &You Manchester!

Rated 5 out of 5 stars

Excellent experience

Excellent experience
Amazing help and customer service
Absolutely love our car

August 9, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Dale, we are so happy to read such a great review about Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Looking forward to our 18th Citroen.

We were initially seeking information in connection with the possible purchase of a new car to replace our C5Aircross. We came to the Manchester Citroen dealer as we have done frequently over the last 30 years. It goes without saying that the showroom is very welcoming.
Anthony Pilliner answered all our questions fully and offered a test drive which we accepted and were very impressed by the car. We made an appointment to return 2 days later after we had fully digested the information. The combination of the car and Anthony's attitude, pleasant, helpful yet not pushy means that we committed to buying a new car. He guided us through options on the car and in the purchase process without our feeling under any kind of pressure.
We are now looking forward to our new car as soon as it comes out of the factory.

October 26, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Hi David, thank you so much for your positive comments about Anthony here at Stellantis &You Citroen Manchester!

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