Stellantis &You UK - Citroen Manchester Reviews 

244
TrustScore 4 out of 5

3.9

99 Windsor Street, (Off Albion Way), M5 4DG Salford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Brilliant customer service from Callum today. We went to Stellantis and You to see about the great deal they had on leasing a Leapmotor D10 EV, it was definitely the best deal we found, when shopping... See more

Company replied

Rated 5 out of 5 stars

Naresh was fantastic today! I came with my mum to find her a new car as Naresh has sold me my last 2 cars and he helped us find the perfect car! Thankyou so much, excellent service as always

Company replied

Rated 3 out of 5 stars

Bought a car from Citroën Manchester, v5c finally issued online 2nd April 7 weeks after buying car. Logbook due in post in 5 days time but showing untaxed until i am able to tax it. My concern is am... See more

Company replied

Rated 4 out of 5 stars

Car was collected and brought back to my house.service done and car was washed by you.car arrived back sooner than expected.Driver was very happy to listen to my requests for little things that I want... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 99 Windsor Street, (Off Albion Way), M5 4DG, Salford, United Kingdom

  • 0161 7433 960

3.9

Great

TrustScore 4 out of 5

244 reviews

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Replied to 97% of negative reviews

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3.9

All reviews

(244)

3,040 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service from Start to Finish

My vehicle was on a recall, this garage was the nearest one to my workplace so arranged for it to be taken in there. They called me to confirm my booking and again to let me know the ETA of the person collecting my vehicle. I had clear correspondence throughout and my vehicle was brought back to me as promised and was delighted that they had cleaned and valeted it for me which was a pleasant surprise. I then got another call to make sure that I was satisfied with the service provided. Would definitely recommend this garage and will be using them again in the future. A1+

September 21, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Diane, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Manchester! We do hope we can be of assistance in the future. Take care!

Rated 5 out of 5 stars

The staff are amazing especially Mr…

The staff are amazing especially Mr Wakelin. He gave us clear, honest information. The best customer service.

September 15, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Ndidi, thank you for your kind words and this wonderful review!

Rated 3 out of 5 stars

Telephone/message Contact is excellent

Telephone/message Contact is excellent. Delivery of vehicles very slow. Cannot remember the last time I received my new car on launch day

September 18, 2023
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Reply from Stellantis &You UK - Citroen Manchester

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We hope you will consider us again in the future. Take care.

Rated 4 out of 5 stars

Bought c3 today from Salford showroom

Bought c3 today from Salford showroom. Have only praise here. However I was given conflicting information from your central sales office who informed me on Wednesday on the home that there were 3 no. Cars available for registration before end Sept. At the showroom this proved incorrect and the earliest delivery is November. The lead time was the main reason I was interested in these cars and what brought me to the showroom

September 13, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Hi Amanda, thank you so much for your positive comments about Stellantis &You Citroen Manchester! Your feedback regarding the central sales office will be forwarded. Thank you.

Rated 5 out of 5 stars

Welcomed and felt at ease.

Welcomed and felt at ease.
Friendly staff, we didn’t feel rushed and we fully understood what car was best for us after being given the best advice.
Highly recommended.
Thank you!!

September 8, 2023
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Reply from Stellantis &You UK - Citroen Manchester

We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Great experience!

Friendliness. Helpfulness. Patience. Professionalism.

September 5, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Thank you for the high star rating!

Rated 1 out of 5 stars

Not happy

I pick up my brand-new Citroen eC4 on 06/06/2023 and on the pick up there was a dent in the roof and was told they would get it fix as soon as they could,

I was ok with this as need the car as I had a holiday could up. By the 04/08/2023 I had not here from them so I call them and told me they would call me back that did and book it in to have the dent fix on 22/08/2023 and they would sort me out a courtesy car. So on the day I took my car to the local dealership dropped my car off and was given the keys to courtesy car, which was a manual to which I’ve not driven a manual in a good few years and I had an automatic car due to a medical issue with my knee, as the car had no fuel in so had to go the local petrol station and put £15 in, but I had to take it back because I was unable to drive safely.

So say they would get any automatic car, but couldn’t get me one for a couple of days  and the person I was dealing with doesn’t work on a Wednesday so Thursday came and didn’t hear from them so I called them said call me back few hours later still no call back so I called them again. I’ll get him to ring you back on the same again, so I then rang about 2:30 and he answered the phone and said they had a courtesy car for me but could I pick it up on Friday which was inconvenient cause I needed to be somewhere on the Thursday so he did let me take it but the car was filthy so much so I had to take it to be cleaned because it was just horrible. It looks filthy as it’s a white car and as of yet he said he was going to ring me with a rough timescale of how long it was gonna take for the dent to be fixed. We are now on the Tuesday after I’ve dropped it off and they’ve still not confirmed when my car is coming back again. I’ve rang this morning and been told to call me back but as of yet I’m not heard anything. To be honest I’m even considering handing the car back to them this week and going elsewhere to get another Katharine, another pair, another company cause it’s ridiculous it cost me £15 in fuel and 15 to clean the car too

August 28, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

We are disappointed to hear that you did not have a more positive experience with us at Stellantis &You Citroen Manchester. Our manager Tom Horgan will be in touch with an update and to discuss your poor experience. This is not how we expect Stellantis &You customers experiences to be.

Rated 5 out of 5 stars

Wendy explained everything to us about…

Wendy explained everything to us about a car on mobility. She was very nice and helpful .and the ordering of a new car was very quick and simple with Wendy .

August 23, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Hi Denise, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Overall the experience was good but no…

Overall the experience was good but no automatic car to test drive sales man very helpful even on the 2nd visit he was very busy he still went out of his way to help I was a bit disappointed that I had very little choice of the colours .

August 20, 2023
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Reply from Stellantis &You UK - Citroen Manchester

We appreciate your positive review about your recent experience with us! We take your feedback on board. thank you.

Rated 5 out of 5 stars

The car as collected on time and was…

The car as collected on time and was returned within the time stated.The vehicle was returned in a very clean condition.
Regarding the staff they have all been very pleasant to speak to especially the one who collected the vehicle and returned it.

August 21, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Mr Sinclair, thank you for your kind words and this wonderful review!

Rated 5 out of 5 stars

Knowledgeable and pleasant people

Helpful, polite, knowledgeable and cheerful staff. Pleasant surroundings.

August 20, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Ross, we are so happy to read such a great review about Stellantis &You Citroen Manchester! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Friendly and welcoming experience

Now I remember his name we can finally say what a wonderful experience we had with Robert from start to finish even giving up his break to help us ensuring we made the right choices from start to finish and the communication since has been just as 5*

July 24, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Kw, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Very nice environment

Very nice environment. The sales advisor was very pleasant and helpful. No pressure on the upsales, although as always with car dealers he was looking at us taking up the various products.

July 28, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Nervous online buyer… go for it!

I recently purchased a car from the Manchester branch. I was extremely nervous as a first time online buyer, the care and support I received was outstanding. A huge thank you to Naresh Syal, who was brilliant, every step for the way. The car was exactly as described and multiple videos and pictures sent to ensure I was fully informed. If, like me, you are nervous about buying a car online instead of a showroom, just do it. They even arranged delivery for me. Highly recommend this company!

July 20, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Hi Beth, thank you so much for your positive comments about Naresh here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Highly recommended

Rob the Motability salesman couldn't have been nicer. He was very warm and down to earth. I felt no pressure at any point to order a car and he showed me several options he thought might be suitable. I'd highly recommend booking an appointment with him if you are ready for your Motability renewal

July 23, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Pam Zachariades, thank you for your kind words and this wonderful review!

Rated 5 out of 5 stars

Problem resolved amicably by manager

Problem resolved amicably by manager
Also assistance of Donna whom although very busy helped me sort out a different vehicle in a professional and friendly unbiased manner,which was very pleasant
And somewhat rare these days
5* service highly recommend Donna for you if your searching for a next vehicle

July 19, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Hi Dave, thank you so much for your positive comments about Donna here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Excellent service

Excellent service received from this dealership, no nonsense process. I was happy to recommend them to my brother and he purchased a car from them when we went in to look what was available. Would recommend to others and will visit again when ours are due for renewal.

July 17, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

John, we are so happy to read such a great review about Stellantis &You Citroen Manchester! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Great Dealership

We have now had 3 new cars from Stellantis Manchester and our experience with everyone at the dealership has been exceptional from Alex in Sales to Amy in the service department. We can’t thank everyone enough for the way they have looked after us and look forward to a continued relationship with the guys here.

May 6, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Allann & Karen Fillbrook, thank you for your kind review; we are happy to pass along your comments to Alex, Amy and the team here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Exemplary Service when buying a new car.

I ordered a new car in June 2022 only to be told that instead of the usual 6 week wait there would be a delay on delivery of a new DS3 e-tense Bastille. Alexander Christopher at the Salford Stellantis dealership couldn't have been more helpful.
He gave me regular updates about the progress of my order, he advised about extending the financing of my current car.
Alex went above and beyond in the wait for the car and the after sales service. I would highly recommend dealing with him if you are looking to buy a new DS.

May 11, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

We're happy to hear you had such a positive experience with Alex here at Stellantis &You Manchester! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

was looked after by alex and i was well…

was looked after by alex and i was well informed about all the steps and the car was delivered faster than first told will use them again very happy

July 12, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Lee, thank you for your kind review; we are happy to pass along your comments to Alex and the team here at Stellantis &You Citroen Manchester!

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