Stellantis &You UK - Citroen Manchester Reviews 

244
TrustScore 4 out of 5

3.9

99 Windsor Street, (Off Albion Way), M5 4DG Salford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Brilliant customer service from Callum today. We went to Stellantis and You to see about the great deal they had on leasing a Leapmotor D10 EV, it was definitely the best deal we found, when shopping... See more

Company replied

Rated 5 out of 5 stars

Naresh was fantastic today! I came with my mum to find her a new car as Naresh has sold me my last 2 cars and he helped us find the perfect car! Thankyou so much, excellent service as always

Company replied

Rated 3 out of 5 stars

Bought a car from Citroën Manchester, v5c finally issued online 2nd April 7 weeks after buying car. Logbook due in post in 5 days time but showing untaxed until i am able to tax it. My concern is am... See more

Company replied

Rated 4 out of 5 stars

Car was collected and brought back to my house.service done and car was washed by you.car arrived back sooner than expected.Driver was very happy to listen to my requests for little things that I want... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 99 Windsor Street, (Off Albion Way), M5 4DG, Salford, United Kingdom

  • 0161 7433 960

3.9

Great

TrustScore 4 out of 5

244 reviews

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1-star

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Replied to 97% of negative reviews

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3.9

All reviews

(244)

3,050 reviews in the last 12 months

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Rated 5 out of 5 stars

Alex Christopher was a great help and…

Alex Christopher was a great help and made sure the the process ran smoothly throughout. Buying a new van and selling our old one couldn't have been easier!

June 1, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Jeremy, thanks for your praise and kind comments about Alex. Please don't hesitate to reach out if there's anything additional we can do for you.

Rated 5 out of 5 stars

Safety Recall

Car was collected from my home address as advised.Call made prior to collection to check visit was ok.Car returned at time advised with free safety check.No work required due to safety aspect.Car cleaned as well.

July 14, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Michael, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Citroen Manchester. Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Donna was lovely to deal with from the…

Donna was lovely to deal with from the start, we were there just to see if we could afford updating our car, and that’s exactly what she did, she gave us the full figures it would cost, went over any additions we could get, but definitely no hard sell, everything was up to us and our budget. We then decided to upgrade our car with Donna. Have to say we’ve always had excellent service, that’s why we stay with Citroen. Thank you

July 15, 2023
Rated 5 out of 5 stars

Couldn't fault my visit....

What made my experience truly great was the end result, where the Sales Advisor, Alex, gave me the best deal i could have hoped for, in fact it was a better deal than i had expected. He actually listened and took into account my requests/spec and actually delivered.

July 8, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Fb, thank you for your kind review; we are happy to pass along your comments to Alex and the team here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Thank you Alex, I love my new Ds 3 crossback rivoli

I had a fantastic experience with the motability manager Alex , he was friendly, polite, professional and did everything to make my experience a good one. Well done Alex!

July 11, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

We appreciate your positive review about your recent experience with Alex here at Stellantis &You Manchester!

Rated 5 out of 5 stars

Outstanding performance all round

Alex made my experience of buying a car an absolute pleasure. He demonstrated a great understanding, attention to detail and friendly approach. He answered all my queries and explained any of the smaller details fully. He demonstrated a friendly, professional approach to a role that he clearly enjoys! I cannot recommend the experience high enough.

July 11, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Simon, we are so happy to read such a great review about Alex here at Stellantis &You Citroen Manchester! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Attitude of the salesman he was…great

Attitude of the salesman he was courteous, polite and very helpful.

July 10, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Alan, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Friendly experienced helpful

Friendly experienced in dealing with mobility cars and mobility information made the process easy and enjoyable choosing my mobility car also made nice ☕ thanks for all the help 😊

July 7, 2023
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Reply from Stellantis &You UK - Citroen Manchester

We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Excellent after sales service

So impressed with the service at Stellantis and You in Salford. We bought a new Citroen from them in April last year and called them for advice today as we have mislaid our V5 document. Alex at Stellantis couldn't have been more helpful... He explained how the replacement process worked and then went onto the.gov website and made the application for us... Thanks Alex for going the extra mile 😊

July 9, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Martin, thank you for your kind review; we are happy to pass along your comments to Alex and the team here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars
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Reply from Stellantis &You UK - Citroen Manchester

Philip Newsome, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Citroen Manchester. Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Top drawer customer service

I cannot praise enough the fantastic customer service I received from Donna, from initial contact through to completion of sale and part exchange. The entire showroom was relaxed and friendly and Donna's interaction when showing me the vehicle, right through from initial video in response to my initial enquiry, and accompanying me on the test drive was again friendly and professional. It was a welcome change in these days of such consistently poor customer service generally received from many organisations such as utility companies.

June 29, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Thank you for your kind review; we are happy to pass along your comments to Donna and the team here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Great customer service

Great customer service. 5 star treatment!

June 30, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Grace, we are so happy to read such a great review about Stellantis &You Citroen Manchester! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Such a great experience

Such a great experience, excellent customer service and so easy to deal with. Polite and happy staff. No problems whatsoever.

June 19, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Salford Manchester was lovely

From the moment I arrived I was made to feel welcomed and at ease.
Naresh is such a lovely man, he made the whole process of ordering my car special.
I really appreciated how comfortable I was made to feel because ordinarily I would have felt totally out of my depth.
Thank you Naresh

June 13, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Jan Jeffrey, thank you for your kind review; we are happy to pass along your comments to Naresh and the team here at Stellantis &You Citroen Manchester! We look forward to your next visit! Take care!

Rated 1 out of 5 stars

Respect potential customers.

Arranged to see a used car. Said car sale price was £300 more than autotrader advert. Car was not in good repair, scratches, gnarled alloys, grimey interior. Skirt on gear stick falling off. To top it all, it wouldn't start. My suggestion would be to price it properly and attempt to hide the cosmetic issues. Reflects limited respect to potential customers. I think talking to the manager, after the event, is pointless. It won't undo the lack of professionalism. We wasted enough time turning up to look at the car.

June 11, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Hi Peter Burrows, we regret to hear that you are displeased with your recent experience with us. Our manager Tom Horgan would really like to speak with you more regarding this matter. Please reach out to us at 0161 743 3300. We look forward to hearing from you.

Rated 5 out of 5 stars

Amazing!

Amazing!
The After sales department were amazing when my vehicle came in for a service.
I needed some advice on my Citroen C3 and Andy Little the After sales manager helped without hesitation.
Absolutely amazing team!
Will most definitely be going back. 😊

May 30, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

John, we are so happy to read such a great review about Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Very pleaseant experience

Robert was very pleaseant to deal with, not pushy and explained everything very clearly. The whole process of buying the car was very straightforward.

May 17, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Richard, thank you for your kind words and this wonderful review!

Rated 5 out of 5 stars

Good customer service from Chloe & Olivia

I wanted to take a moment to provide some feedback on the customer service I received on 22/04/2023. I would like to thank both, Chloe & Olivia at the time who are based in 99 Windsor St, Manchester dealership.

They were friendly and helpful. They took the time to answer all of my questions in a patient and knowledgeable manner, and I felt like they genuinely cared about helping me, despite me not knowing clearly what I wanted.

Overall, I had an excellent experience with them, They were professional, courteous, and attentive to my needs. Please pass this over to the both of them.

April 22, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Manchester

Reinholds Berkis-bergs, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Alex ,who we had our meeting with made…

Alex ,who we had our meeting with made my son and I welcome, was courteous and friendly and explained everything in the paperwork very clearly. He went out of his way to enable us to secure a suitable monthly payment. I have been a customer of Citroen Manchester for many years and the way Alex explained everything made our experience very worthwhile

April 25, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Pamela, thank you for your kind review; we are happy to pass along your comments to Alex and the team here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Olivia provided an excellent service…

Olivia provided an excellent service from point of sale to delivery.
She was professional, friendly and knowledgeable. A pleasure to deal with and a credit to the company.

April 15, 2023
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Reply from Stellantis &You UK - Citroen Manchester

Hi Catherine, thank you so much for your positive comments about Olivia and Stellantis &You Citroen Manchester!

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