Stellantis &You UK - Citroen Manchester Reviews 

244
TrustScore 4 out of 5

3.9

99 Windsor Street, (Off Albion Way), M5 4DG Salford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Brilliant customer service from Callum today. We went to Stellantis and You to see about the great deal they had on leasing a Leapmotor D10 EV, it was definitely the best deal we found, when shopping... See more

Company replied

Rated 5 out of 5 stars

Naresh was fantastic today! I came with my mum to find her a new car as Naresh has sold me my last 2 cars and he helped us find the perfect car! Thankyou so much, excellent service as always

Company replied

Rated 3 out of 5 stars

Bought a car from Citroën Manchester, v5c finally issued online 2nd April 7 weeks after buying car. Logbook due in post in 5 days time but showing untaxed until i am able to tax it. My concern is am... See more

Company replied

Rated 4 out of 5 stars

Car was collected and brought back to my house.service done and car was washed by you.car arrived back sooner than expected.Driver was very happy to listen to my requests for little things that I want... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 99 Windsor Street, (Off Albion Way), M5 4DG, Salford, United Kingdom

  • 0161 7433 960

3.9

Great

TrustScore 4 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(244)

3,050 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The salesman Chris was excellent

The salesman Chris was excellent, listened to what we wanted and came up with a deal that we were very happy with, no hard sell or bullsh, new what he was talking about making it an excellent experience.

April 12, 2023
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Pat, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Very good dealing with these people

Very good dealing with these people, apart from getting good deals on vehicles they are friendly and very obliging.

April 7, 2023
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

Rated 4 out of 5 stars

I took my car in for a service the…

I took my car in for a service the morning of Saturday 18th March 2023 and was very pleased with the overall experience. The lady who dealt with my booking was very attentive and thoroughly so too her colleague who dealt with the actual service. I waited for my car and they were on point with the waiting time, in fact it was quicker than i had expected.

March 18, 2023
Unprompted review
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Hi Ferrona, thank you so much for your positive comments about Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

Excellent service

Ashleigh provided us with an Excellent service. Car was valeted also after the service

March 7, 2023
Unprompted review
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Mrs Townsend, thanks for your praise and kind comments about Ashleigh. We hope to be of service to you again in the future.
Best wishes,
Stellantis &You Citroen Manchester

Rated 5 out of 5 stars

Josh who I was helped by today was…

Josh who I was helped by today was polite, helpful and kept me updated throughout the process. Thanks

March 1, 2023
Unprompted review
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Aisha, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Josh at Stellantis &You Citroen Manchester. Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Ordering my new car

Donna was so helpful and friendly today. She explained everything and helped me through the process of ordering my new car.

February 24, 2023
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Hi Lesley, we are very happy to have provided you with such a positive experience!

Rated 5 out of 5 stars

Donna who dealt with us was very…

Donna who dealt with us was very pleasant and professional throughout

February 13, 2023
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Gary, thank you for your kind review; we are happy to pass along your comments to Donna and the team here at Stellantis &You Citroen Manchester!

Rated 5 out of 5 stars

The member of staff was…

The member of staff was courteous,helpful informative and efficient.

February 9, 2023
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Mr Fowler, we are so happy to read such a great review about Stellantis &You Citroen Manchester! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Robins & Day great place to buy a car.

The experience of the staff and the manager Tom.
Always willing to help you and get the right price.

January 11, 2023
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Philip Joy, thank you for your kind words and this wonderful review!

Rated 5 out of 5 stars

Donna was very good and talked me…

Donna was very good and talked me through the motor which I was looking for

January 11, 2023
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

No pressure envioroment

No pressure envioroment. Beth Neil the sales person was very knowledgeable and helpful listened to what we wanted and guided us through the process of the purchase. A credit to the company and made the whole process stress free. I would happily recommend this branch of Robins & Day to family and friends.

January 7, 2023
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Paul Todd, we're happy to hear you had such a positive experience with our team, and in particular Beth! We hope to see you soon!

Rated 5 out of 5 stars

Really very helpful staff

Really very helpful. Had time to explain details and plenty of cars to look at and compare.
All round a good experience compared to a lot of other garages we tried.

January 9, 2023
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Philip, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

Rated 4 out of 5 stars

No hassle

No hassle, pleasant staff and constant communication

December 17, 2022
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Anthony Morris, we're glad to hear you enjoyed your visit. We're looking forward to your next visit with us!

Rated 4 out of 5 stars

Car was collected and brought back to…

Car was collected and brought back to my house.service done and car was washed by you.car arrived back sooner than expected.Driver was very happy to listen to my requests for little things that I wanted checking and took the time to tell me what had actually been doing

December 23, 2022
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Alan Cotgrave, thank you for your kind words and this wonderful review! Have a fantastic day!

Rated 1 out of 5 stars

Price on the windscreen is not what you will pay

Went to Robins and Day Manchester on 31.12.22 to purchase one of their pre registered cars. Chris the salesman was lovely and I chose a car, we went on a test drive, and then went inside to deal with my part exchange price, sign the paperwork etc. After completing I went outside to take a photograph of my new car and saw that the price on the windscreen was £500 less than I had been charged. I queried this with Chris and we went back inside to speak to the manager. I was informed by the manager that the price on the windscreen is a guide price only and can go up or down. As I pointed out, I don’t expect to buy a tin of beans in Tesco with a price of 50p on only to be told at the checkout that this is a guide price only and they are in fact 75p. I felt very disappointed and that they had taken advantage of my naivety. I wouldn’t have even known that the price had been inflated if I hadn’t gone outside to take a photograph in my excitement at buying a new car.
I subsequently received an email from Robins and Day confirming that the price on the windscreen is a guide price only and fluctuates according to the market. The car had in fact been 3 different prices in December alone - £16389, £17100 and £16867 and is due to be increased again in January (confirmed in the email). This has really put me off buying a car from Robins and Day - you could buy a car one day and it could drop in price significantly the next day. It seems a very big gamble. And even if this practice does go on, they could at least change the price on the windscreen and not advertise at a lower price than you will actually be paying.

December 31, 2022
Unprompted review
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

We are disappointed to hear that you did not have a more positive experience with us at Robins & Day Citroen Manchester. We will contact you today to understand more. Thank you

Rated 5 out of 5 stars

Good team

Good team , helpful, good advise

December 30, 2022
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Abdulkarim, we are so happy to read such a great review about Robins & Day Citroen Manchester! Thank you, and have a fantastic day!

Rated 5 out of 5 stars
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Darren, thank you for your kind review; we are happy to pass along your comments to Alex and the team here at Robins & Day Citroen Manchester!

Rated 5 out of 5 stars

Great to work with you

Great to work with you. Beautiful Cars and customer Services are very good.

December 21, 2022
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

Enock, thank you for your kind words and this wonderful review!

Rated 5 out of 5 stars

Robert was very nice and polite and…

Robert was very nice and polite and explained everything. And give us time to think

December 20, 2022
Stellantis &You UK - Citroen Manchester logo

Reply from Stellantis &You UK - Citroen Manchester

David, thank you for your kind words and this wonderful review! Have a fantastic day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look