Stellantis &You UK - Citroen Redditch Reviews 

358
TrustScore 4 out of 5

4.2

Birmingham Road, Redditch, B97 6RH Worcestershire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Lydia was most efficient, very pleasant and extremely helpful. Wish everybody we dealt with was as good. That is why we have given 5 stars.

Company replied

Rated 5 out of 5 stars

From the very first enquiry I received excellent customer service from Andrej. I purchased a 1 year old C,3 and was impressed with the no pressure selling. Andrej explained everything very clearly, co... See more

Company replied

Rated 3 out of 5 stars

The staff are very friendly, and my vehicle was cleaned which is a welcome touch, but sadly the actual service was short of what I'm used to. Communication was poor, the AI bot promised me a call back... See more

Company replied

Rated 5 out of 5 stars

I had a really good experience when taking my car in for its first service- everyone that dealt with me was really helpful! Emily was especially good, she gave me a discount on my breaks and pads! My... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • Birmingham Road, Redditch, B97 6RH, Worcestershire, United Kingdom

  • 01527 63636

4.2

Great

TrustScore 4 out of 5

358 reviews

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1-star

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Replied to 96% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(358)

2,954 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended Sara at Stellantis Redditch.

Sara is obviously an experienced salesperson. She has an easy going approach allied with an extensive knowledge of Citroen cars.
She sorted out my finance extremely efficiently, making my experience of ordering a new car as pleasant as spending that much money can be!
Highly recommended Stellantis Redditch especially Sara.

June 13, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Hi Martin Wise, thank you for taking the time to leave a review for Sara at Stellantis &You Citroen Redditch. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Splendid service from the local Redditch team

The local Redditch team provided splendid service. On this occasion the team was fronted by Suzanne and Richard, but with a team behind them at Redditch.

The provision of pick up and return of the car was much appreciated.

May 19, 2025
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Reply from Stellantis &You UK - Citroen Redditch

Viking Customer, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Redditch!

Rated 5 out of 5 stars

Have always had professional and…

Have always had professional and helpful service from Sara as always very polite and cheerful been seeing Sara for years and would not go anywhere else

May 21, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Thank you again for taking the time to let us know how we did. We will pass on your kind comments to Sara.

Rated 5 out of 5 stars

As a vehicle fleet manager

As a vehicle fleet manager, I need repairs and servicing arranged and carried out as quickly as possible. Stellantis Redditch did exactly that at our recent visit. From the first phone call to book the vehicle in, to the vehicle collection, everything went like clockwork, with continuous updates in between.

May 8, 2025
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Reply from Stellantis &You UK - Citroen Redditch

Chris Blight, thank you so much for the positive review! We will pass on your comments to the team and Thanks for choosing Stellantis &You Redditch.

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. Staff kept me informed as i was waiting in the showroom. Coffee aplenty and a tv to watch.

April 19, 2025
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Reply from Stellantis &You UK - Citroen Redditch

Hi Gill Mee, thank you so much for your positive comments about Stellantis &You Citroen Redditch! We are glad you enjoyed your visit.

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service from Suzanne and Dean - unhelpful, dismissive, and lacking basic professionalism. Would not recommend dealing with either.

April 14, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Hi Jennifer - We are sorry to see 10 days after your visit and on your first ever review you experienced poor customer service. We have looked back and haven't been able to locate a booking for you - please can you contact the General Manager on tom.horgna@stellantis.com he would like to speak with you.

Rated 1 out of 5 stars

Total disgrace

If I could give zero stars I would. A disgrace from start to finish, bought a used car on 29/02/2024, within 2 months had 4 serious faults, back to garage 3 times in 3 months, then mysteriously developed an ‘external oil leak’, Stellantis serviced it in October 2024 and it needed £1000 worth of work, they refused to undertake work under warranty, we then asked for evidence of pre-sale checks- these were NOT done, car had no service history and had failed its MOT previously- none of this were we told. Given car back, lost £2600 deposit but would rather have no car than a car from here- no apology, staff rude and dismissive, avoid at all costs!

October 23, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Ems, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

Rated 5 out of 5 stars

Great experience

Had a great experience with Sara Stringer (Redditch) when buying my new car. She had a vast amount of knowledge of all cars.

April 11, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Hi Sonia Whitehouse, thank you for taking the time to leave a review for Sara at Stellantis &You Citroen Redditch. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Sara was very helpful

Sara was very helpful, friendly,and very patient with us when we were buying our first automatic car , we would definitely recommend buying from Citroen Redditch

April 9, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Pat, thank you for sharing your positive experience! We will pass on your kind words to Sara and we hope you enjoy your new car.

Rated 2 out of 5 stars

Staff not helpful

Coffee machine was dirty and no clean cups, Suzanne wasn’t helpful at all.
No updates given whilst i waited.

March 28, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Hi Flower Tree - we are sorry to hear of your experience yesterday and your first review on your trust pilot account was a negative one, we have looked to see if we are able to contact you directly to apologise and haven't been able to find your details to match. Please can you contact our General Manager tom.horgan@stellantis.com he would like further information and would like to contact you personally.

Rated 5 out of 5 stars

I chose to wait for my car to be…

I chose to wait for my car to be serviced. The showroom was clean and comfortable with free coffee which is a bonus !
I was kept informed of progress , staff were polite and helpful.
Car returned to me having been washed and vacuumed. excellent experience

April 4, 2025
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Reply from Stellantis &You UK - Citroen Redditch

Mrs Julia Jones, we are so pleased you enjoyed your visit to Stellantis &You Citroen Redditch! Thank you for the positive review and your valued custom.

Rated 5 out of 5 stars

Friendly service

Car required manufacturer update; Ibrahim was friendly & helpful. All went smoothly & out of courtesy, the car got a health check, was cleaned inside & out & then it was dropped back to me. Thank you.

March 27, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Hi Pkb, thank you so much for your positive comments about Stellantis &You Citroen Redditch and Ibrahim, we will pass on your comments.

Rated 4 out of 5 stars

Ibrahim was very helpful

Ibrahim was very helpful, explaining things clearly and comprehensively, in a friendly manner. The price was a little higher than we would have liked but the work appears to have been done well and I noticed an improvement when I drove it away.

March 19, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Hello Customer, we appreciate you taking the time to leave us this feedback. Thank you for your custom Stellantis &You Citroen Redditch

Rated 5 out of 5 stars

My car was diagnosed and repaired while…

My car was diagnosed and repaired while I waited. I was given a space to work and access to wifi as well as plenty of coffee.
Mohamed was very friendly and helpful and kept me informed as to the progress on my vehicle.
I will defiantly use the Redditch branch again.
Thanks.

March 18, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Hi Andrew, thank you for taking the time to leave a review for us at Stellantis &You Citroen Redditch. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Very pleased

Service and mot completed in a timely and professional manner. Car was collected and returned efficiently.

February 26, 2025
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Reply from Stellantis &You UK - Citroen Redditch

E Coleman, we are very happy we could provide you with a positive and efficient experience!

Rated 5 out of 5 stars

Outstanding Service & Constant Support

I was really stressed out about my car and had originally booked with Citroën, but the earliest appointment was in Redditch. I’m so glad I brought my car here!

Ibrahim and the team were amazing - super professional, polite, and they fixed everything on the first visit. From the moment the recovery truck brought my car in, Ibrahim and the team were amazing. They kept me updated every step of the way, always communicating with me and making sure I knew what was happening. They even messaged me to say I could reach out anytime if I had any questions.

They sorted out my power steering issue and fixed the cutting-off problem, and even did a complimentary full health check and recall. I couldn’t be happier with the service. Highly recommend!

March 7, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Hi Zeba Younis, thank you for taking the time to leave a review for us at Stellantis &You Citroen Redditch. We're happy we could meet your expectations and have you back on the road swiftly, we will pass on your kind comments to Ibrahim also.

Rated 5 out of 5 stars

Ibrahim was very helpful and…

Ibrahim was very helpful and professional and made sure I was looked after and comfortable whilst I waited for my car.

February 26, 2025
Unprompted review
Stellantis &You UK - Citroen Redditch logo

Reply from Stellantis &You UK - Citroen Redditch

Sharon Beresford, thank you so much for the positive review! We will pass on your Kind words to Ibrahim

Rated 5 out of 5 stars

Customer service excellent

Customer service excellent. Ibrahim went out of his way to ensure I was kept up date and was comfortable

February 20, 2025
Unprompted review
Stellantis &You UK - Citroen Redditch logo

Reply from Stellantis &You UK - Citroen Redditch

Michelle Madden, we really appreciate your feedback! We will pass on your comments to Ibrahim, we look forward to seeing you on your next visit.

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