Stellantis &You UK - Citroen Redditch Reviews 

358
TrustScore 4 out of 5

4.2

Birmingham Road, Redditch, B97 6RH Worcestershire, GB


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Rated 5 out of 5 stars

Lydia was most efficient, very pleasant and extremely helpful. Wish everybody we dealt with was as good. That is why we have given 5 stars.

Company replied

Rated 5 out of 5 stars

From the very first enquiry I received excellent customer service from Andrej. I purchased a 1 year old C,3 and was impressed with the no pressure selling. Andrej explained everything very clearly, co... See more

Company replied

Rated 3 out of 5 stars

The staff are very friendly, and my vehicle was cleaned which is a welcome touch, but sadly the actual service was short of what I'm used to. Communication was poor, the AI bot promised me a call back... See more

Company replied

Rated 5 out of 5 stars

I had a really good experience when taking my car in for its first service- everyone that dealt with me was really helpful! Emily was especially good, she gave me a discount on my breaks and pads! My... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • Birmingham Road, Redditch, B97 6RH, Worcestershire, United Kingdom

  • 01527 63636

4.2

Great

TrustScore 4 out of 5

358 reviews

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Replied to 96% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(358)

2,954 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional approach

Professional approach

May 13, 2024
Stellantis &You UK - Citroen Redditch logo

Reply from Stellantis &You UK - Citroen Redditch

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Excellent customer service

Very professional,knowledgeable, friendly staff. Charles dealt with our enquiry, mobility needs and order very quickly and efficiently with excellent customer service and communication. Will definitely return again.

May 7, 2024
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Reply from Stellantis &You UK - Citroen Redditch

Julie Freeman, we're happy to hear you had such a positive experience with Charles a key member of the team!

Rated 5 out of 5 stars

Ravi is brilliant, credit to your team!

I recently purchased a car from your garage and I honestly can’t thank Ravi enough for the amazing customer service! No question was silly and everything was so easy to ensure the car was right for me including me wanting to look at it lots and test driving. He is an absolute credit to your dealership and the fact I purchased the car on a Sunday and picked it up on the Tuesday made me a very happy lady! It was very refreshing after visiting other dealerships the day before around 50mins away and having the most horrendous service and leaving with no hope, to travelling 2 minutes down the road and receiving the best customer care I’ve ever know ! Once again Ravi, thank you so so much for helping me with my dream car!! I will definitely be back for more business in the future!

April 28, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Amy, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Brilliant service and focus on the customer

Brilliant experience again at this branch.
Easy to book and get a cost estimate prior to the day.
Courtesy phone calls and communication up to the day itself and then in the day kept fully appraised to timings and any work needed. Also very focussed on best value for the customer and not doing works that wasn’t needed at that time- not often you find that in the world anymore.

April 26, 2024
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Reply from Stellantis &You UK - Citroen Redditch

Ian G, we are very happy we could provide you with a positive experience!

Rated 5 out of 5 stars

Went beyond expectations

Despite a few hiccups when dropping my car off. The Service Staff ensured that everything was quickly sorted. I felt they wanted to provide everything I requested
Which included a Courtesy car and quick clean before collection. Will continue to use Stellantis Redditch.

April 26, 2024
Stellantis &You UK - Citroen Redditch logo

Reply from Stellantis &You UK - Citroen Redditch

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

My vehicle went in yday for mot/service…

My vehicle went in yday for mot/service .
I was served by Emily Allen what a very helpfull lady.
I had an issue regarding one of my products ,purchased at another garage . Emily helped me sort it all out and had alot of patience.
Definitely be sticking with this garage .

April 3, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Sharon Mcglinchey, thank you so much for the positive review!

Rated 5 out of 5 stars

Brought a car from here a couple of…

Brought a car from here a couple of weeks ago. Adam, the sales advisor was great!

March 21, 2024
Unprompted review
Stellantis &You UK - Citroen Redditch logo

Reply from Stellantis &You UK - Citroen Redditch

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 1 out of 5 stars

Issue after service

Took my car in for a service and MOT. All completed fine but the very next day the engine warning light came on. I drove it around for a while because it went off but came back on again and has been on since. When I called a week later for them to take another look, they wanted to charge me £150 and couldn't get me in for three weeks. The air con also makes a racket since a 'refresh'.

February 23, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Samantha, we are disappointed to see your low star rating. We would like the opportunity to address your concerns. Please reach out to us directly at 01527 63636 when you have a chance or alternatively you can email Dean our Aftersales manager on dean.tudor-andrews@stellantis.com with your contact information. Thank you, and we look forward to hearing from you.

Rated 5 out of 5 stars

Does what it says on the tin

Does what it says on the tin. 20 years as loyal customer says it all.
Perfect day. Car delivered. Brakes sorted and service completed.

March 13, 2024
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Reply from Stellantis &You UK - Citroen Redditch

Hi Eric, thank you for taking the time to leave us a 5 star review and the years of being a loyal customer. From everyone at Citroen Redditch we would like to thank you for all of your business over the years. Have a great day

Rated 5 out of 5 stars

Friendly staff and supportive

Friendly staff and supportive. I had to take my car for a diagnostic assessment due to an oil leak. The team and Iqbal were really helpful and supportive.

February 23, 2024
Unprompted review
Stellantis &You UK - Citroen Redditch logo

Reply from Stellantis &You UK - Citroen Redditch

Hi Karen, thank you for leaving us a 5 star review and letting us know how we did. We will ensure your feedback is passed on to our aftersales team who will be pleased to read your kind comments. Have a great day.

Rated 5 out of 5 stars

5 STAR SERVICE

We just wanted to say a big thankyou to Andrej for the amazing experience we had at Stellantis & you in Redditch. We were helped by Andrej when enquiring about a car for sale. Andrej answered all our questions we had (and there was many). Throughout the whole experience he made us feel very welcome and valued. Nothing was ever too much trouble. He has also been in touch after purchasing the car to make sure we are happy with everything. Andrej is a real credit and we would definitely recommend Stellantis Redditch if looking for a car. Excellent experience.
Mr and Mrs Rutherford

February 24, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Redditch

Hi Gerry, thank you so much for leaving such wonderful feedback regarding your experience at Stellantis &You Redditch, in particular the customer care you received from our Sales Advisors Andrej who made you feel welcome and valued. We will ensure your feedback is passed on to Andrej and the sales team. Thank you again for taking the time to leave a 5 star review. Have a brilliant day.

Rated 5 out of 5 stars

I was very pleased with the service of…

I was very pleased with the service of my C£ recently. The staff at reception were excellent and the reports produced very informative.
While I was very happy with the Redditch garage I was not impressed by the contact made by Citroen staff in another office which was very rude in refusing to give his name and treated my wife as if she was a servant. I spoke to Charles in Redditch and found him very supportive.
The rating for the Citroen contact was zero.

March 8, 2024
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Reply from Stellantis &You UK - Citroen Redditch

Hi Rod, thank you so much for taking the time to provide your positive feedback relating to your experience at our Stellantis &You Citroen Redditch and the service you received when speaking with Charles. We are disappointed to hear your experience wasn't quiet the same when dealing with the Citroen contact centre and will feed back your comments. We hope you have a great day and thank you again for leaving our Redditch site a 5 star review.

Rated 5 out of 5 stars

Service of car.…

Hi the service that we received was great . person we talk to was very thoughtful and made our appointment go smooth.

March 8, 2024
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Reply from Stellantis &You UK - Citroen Redditch

Hi Joyce, we are pleased to hear you received great service when visiting Stellantis &You Redditch. We appreciate you taking the time to leave us a 5 star review. Thanks again

Rated 5 out of 5 stars

Polite and helpful staff

Polite and helpful staff, completed the repair and explained the work carried out.

March 6, 2024
Stellantis &You UK - Citroen Redditch logo

Reply from Stellantis &You UK - Citroen Redditch

Hi Tony, thank you for taking the time to leave us a 5 star rating and a kind review. We are pleased to hear your car is now repaired. Have a great day

Rated 5 out of 5 stars

Easy way to buy a new car

Ravi new what we wanted and was able to circumvent the intricacies of choosing a new car with us very successfully.

February 26, 2024
Stellantis &You UK - Citroen Redditch logo

Reply from Stellantis &You UK - Citroen Redditch

Hi Nick, thank you for the high 5 star rating! Your kind feedback will be passed on to Ravi. We hope you have a great day!

Rated 5 out of 5 stars

After having bad car problems with…

After having bad car problems with another company, Adam at Citroen Redditch has been like a breath of fresh air! He was so helpful and chilled, not pushy at all! Completely felt at ease the whole time, and managed to find me a car that was perfect for me! Really quick and easy sale! Overall amazing experience! Will definitely be recommending the company and Adam to friends and family! Thankyou again!

January 31, 2024
Unprompted review
Stellantis &You UK - Citroen Redditch logo

Reply from Stellantis &You UK - Citroen Redditch

Hi Connell, thank you so much for your positive comments about Stellantis &You Citroen Redditch and the customer service provided by our sales advisor Adam. We will pass on your great feedback. Thanks again and have a brilliant day.

Rated 5 out of 5 stars

Ravi Kumar was exceptional in guiding…

Ravi Kumar was exceptional in guiding me through my Citroen C3 Aircross purchase at Stellantis and You in Redditch, l was unable to visit showrooms but the on line website is excellent (even for oldie like myself) Ravi bought vehicles to me to inspect etc ,sorted out best package and went the extra mile to ensure l was completely happy.
I have purchased many vehicles in my lifetime,this was the easiest purchase ever, well done Citroen and Staff.

January 29, 2024
Unprompted review
Stellantis &You UK - Citroen Redditch logo

Reply from Stellantis &You UK - Citroen Redditch

Hi Robert, thank you for the great review and letting us know how we did. It's fantastic to hear you got on well with our website and that Ravi was also able to look after you. We will pass on your feedback to the team. Thanks again and have a great day!

Rated 5 out of 5 stars

Great service. 100% be back

Great service. Hope im not back but with my driving 100% will be. Kathrine was amazing. Got sorted straight away

December 19, 2023
Unprompted review
Stellantis &You UK - Citroen Redditch logo

Reply from Stellantis &You UK - Citroen Redditch

Hi Jay, many thanks for the 5 star review following your visit at Stellantis &You Citroen Redditch. We will pass on your kind words to Kathrine. Have a great day!

Rated 5 out of 5 stars

Extremely happy with the service my…

Extremely happy with the service my daughter had in the showroom today.

January 5, 2024
Unprompted review
Stellantis &You UK - Citroen Redditch logo

Reply from Stellantis &You UK - Citroen Redditch

Hi Jerry, Thank you again for taking the time to let us know how we did. We appreciate the 5 star review and are pleased to hear your daughter had a great experience

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