Lydia was most efficient, very pleasant and extremely helpful. Wish everybody we dealt with was as good. That is why we have given 5 stars.
Company replied
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See what reviewers are saying
From the very first enquiry I received excellent customer service from Andrej. I purchased a 1 year old C,3 and was impressed with the no pressure selling. Andrej explained everything very clearly, co... See more
Company replied
The staff are very friendly, and my vehicle was cleaned which is a welcome touch, but sadly the actual service was short of what I'm used to. Communication was poor, the AI bot promised me a call back... See more
Company replied
I had a really good experience when taking my car in for its first service- everyone that dealt with me was really helpful! Emily was especially good, she gave me a discount on my breaks and pads! My... See more
Company replied
Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
Birmingham Road, Redditch, B97 6RH, Worcestershire, United Kingdom
- 01527 63636
4.2
Great
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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I was happy with staff and the way I…
I was happy with staff and the way I was treated at the time when I called to change over cars.
February 6, 2023
Reply from Stellantis &You UK - Citroen Redditch
Savvas, thank you so much for the positive review! If you have any further questions, please don't hesitate to reach out!
Bought a car from Adam James
Bought a Hyundai from this branch, dealt with Adam James the whole time and he was brilliant!
Would recommend
January 12, 2023
Reply from Stellantis &You UK - Citroen Redditch
Hi Sam, thank you so much for your positive comments about Adam he was delighted to receive them as were we. If you ever need anything else from us, please feel free to give us a call or stop by. Have an great day!
Highly recommended
Excellent help and advice from the sales staff, Ravi Kuma especially. No pressurised selling, the car was well presented and negotiations completed with fairness and clarity. We were given plenty of time and privacy to discuss the deal before closing the agreement.
January 13, 2023
Reply from Stellantis &You UK - Citroen Redditch
Steve, thank you for sharing your positive experience especially with regards to the service provided by Ravi. We hope you are enjoying your new car and look forward to welcoming you back to Stellantis &You Redditch soon.
An honest dealer
Prompt, fair and reliable - not often I’ve been able to say that when buying a used car
January 7, 2023
Reply from Stellantis &You UK - Citroen Redditch
Thanks Mr Sainsbury,
I will pass your positive comments on to Adam who was looking after you.
Thanks again,
Stuart Bullimore
General Manager - Robins and Day Redditch
Robins & Day REDDITCH *** D R E A D F U L **…
I had a poor experience ordering a new key, it took months to come (they told me 7-10 days). I initially left a negative review. But, fair play, once the management got involved and I'd thrown my toys out of my pram, they sorted it.
10/10 for effort! shame I had to resort to moaning.
November 1, 2022
Unprompted review
Reply from Stellantis &You UK - Citroen Redditch
Hello Mr Yachin,
I am sorry to hear you haven't received your key yet. Could you please call me so I can look into it urgently for you?
01527 63636
Stuart Bullimore
General Manager - Robins and Day Redditch
Excellent service as ever Kate and Ravi…
Excellent service as ever Kate and Ravi a credit to the company. Thank yiu Kate for all your help today
December 29, 2022
Reply from Stellantis &You UK - Citroen Redditch
Thanks for the positive review.
Its great to hear when the team delivers great service. I will pass your comments on to Kate and Ravi and we look forward to seeing you soon.
Thanks,
Stuart Bullimore
General Manager - Robins and Day Redditch
Quality service
Excellent reception. Always keep you notified what’s going on & the car comes back cleaner than when it went in.
November 28, 2022
Reply from Stellantis &You UK - Citroen Redditch
Thanks for the positive review Mr Betts,
I will be sure to pass on your comments to the team and recognise good work!
Thanks,
Stuart Bullimore
Robins and Day Redditch - General Manager
It was an absolute pleasure to purchase…
It was an absolute pleasure to purchase a vehicle from Charles. The car was immaculate, and Charles could not have made the experience easier or more enjoyable.
December 16, 2022
Unprompted review
Reply from Stellantis &You UK - Citroen Redditch
This is great to hear Beth,
I will pass your positive comments on to Charles and the team!
Thanks,
Stuart Bullimore
General Manager - Robins and Day Redditch
Following my visit to my Citroen Dealer…
Following my visit to my Citroen Dealer I placed an order for a Citroen C3 Air Cross. Charles the Salesman was very helpful and couldn't do enough for me. First class service.
December 9, 2022
Reply from Stellantis &You UK - Citroen Redditch
Thanks for the positive review John. It was great to meet with you on your visit.
Charles looks forward to seeing you soon to collect your car.
Thanks,
Stuart
I had a really good experience when…
I had a really good experience when taking my car in for its first service- everyone that dealt with me was really helpful! Emily was especially good, she gave me a discount on my breaks and pads! My car was pampered today it was cleaned inside and out! I even was able to upgrade my car earlier than I thought- Thankyou!
December 9, 2022
Reply from Stellantis &You UK - Citroen Redditch
Thanks for your positive review Helena,
Charles is looking forward to seeing you again soon!
Thanks,
Stuart Bullimore
General Manager - Robins and Day Redditch
Staff amazing
Staff amazing. When an issue with insurance arose they very quickly were on the case and defused the issue.
Have been more than helpful (Asad especially) in try to obtain replacement vehicle after ours was written off.
December 6, 2022
Reply from Stellantis &You UK - Citroen Redditch
Thank you Mr Halford,
We always try to go over and above for our customers. We look forward to seeing you and helping you with your replacement vehicle.
Thanks,
Stuart Bullimore
General Manager - Robins and Day Redditch
Absolutely fantastic service from Dean…
Absolutely fantastic service from Dean this afternoon. Got my problem sorted within minutes and back on the road with no issues.
December 1, 2022
Unprompted review
Reply from Stellantis &You UK - Citroen Redditch
Great to hear we could help and Dean helped resolve your problem!
Thanks and we look forward to seeing you soon.
Team Redditch
Having my car picked and returned the…
Having my car picked and returned the same day also having a service done every year
November 21, 2022
Reply from Stellantis &You UK - Citroen Redditch
I am delighted to hear that we could deliver great service. We always go out of our way to fit in best with your needs.
Thanks
Team Redditch
Helpfull informative helped me to look…
Helpfull informative helped me to look all the options easy to communicate with gave me time to think about things
November 25, 2022
Reply from Stellantis &You UK - Citroen Redditch
Thanks for the positive review. I will be sure to pass your comments on to Adam.
Thanks,
Stuart Bullimore
Robins and Day Redditch
Used Car Purchase
Excellent customer service and experience with Ravi on sales.
Car nicely valeted and prepared on collection.
November 4, 2022
Unprompted review
Reply from Stellantis &You UK - Citroen Redditch
Thanks Mr Line,
Great to hear Ravi looked after you!
Regards,
Stuart Bullimore
Robins and Day Redditch
Bought a Toyota Yaris from Robins & Day.
Had a really good experience at Robins & Day, bought a 17 reg Toyota yaris from them, we dealt with Rav, he was a really great guy to deal with, would highly recommend Robins & Day. Scott whatmore
November 23, 2022
Unprompted review
Reply from Stellantis &You UK - Citroen Redditch
Great to hear you had a really good experience with Ravi.
I will be sure to pass on your comments to him.
Thanks,
Stuart Bullimore
General Manager - Robins and Day Redditch
Used car purchase
There was no pressure to buy a car and Adam answered all our questions in full. This is not the first time I have dealt with Adam and now fully trust him. His advice is always spot on.
November 19, 2022
Reply from Stellantis &You UK - Citroen Redditch
Thanks for your positive review. It's great to hear we made your purchase experience enjoyable and Adam looked after you.
I will be sure to pass your positive comments on.
Regards,
Stuart Bullimore
General Manager - Robins and Day Redditch
Perfect
Excellent service.
Easy process.
Polite and helpful staff member, Ravi.
Highly recommend this branch.
November 11, 2022
Reply from Stellantis &You UK - Citroen Redditch
Thanks for the positive review. I will be sure to pass your comments on to Ravi.
We look forward to seeing you soon.
Regards,
Stuart Bullimore
General Manager - Robins and Day Redditch
Adam helped me set up all the things on…
Adam helped me set up all the things on the day that make buying the car process less fun. Thanks so much
November 12, 2022
Reply from Stellantis &You UK - Citroen Redditch
Hi Beth,
I am really pleased Adam made your buying experience a good one.
I will be sure to pass the positive comments to him.
Thanks
Stuart Bullimore
General Manager - Robins and Day Redditch
Adam was dealing with my purchase and…
Adam was dealing with my purchase and he was first class, sound fella done everything I asked cheers Adam
November 11, 2022
Reply from Stellantis &You UK - Citroen Redditch
Thanks for the positive review Jonathan, I will be sure to pass your comments on to Adam!
Regards
Stuart Bullimore
General Manager - Robins and Day Redditch
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