Stellantis &You UK - Citroen Romford Reviews 

323
TrustScore 4.5 out of 5

4.6

134 London Road, RM7 9QU Romford, GB


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Rated 5 out of 5 stars

Made to feel welcomed and special. Michael, our salesman, was brilliant at handling our part exchange, and nothing was too much trouble for him. Overall, an extremely friendly bunch of people who w... See more

Company replied

Rated 2 out of 5 stars

I have a Berlingo 24 plate which I had the 2nd service done at Romford because Chelmsford had closed, my every concern, was met with 'if we find it's not under guarantee you will be charged £220 for'.... See more

Company replied

Rated 5 out of 5 stars

I was most impressed by Junaid's helpful attitude. I came in to test drive one car but ended up liking another model. He was very helpful, friendly and quick at arranging the finance and took all step... See more

Company replied

Rated 5 out of 5 stars

My visit to Robins and Day Romford has been a great experience, everyone I encountered made me feel very welcome and was there to answer all my queries. The sales person Mihail, was a pleasure to dea... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

323 reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(323)

3,026 reviews in the last 12 months

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Rated 5 out of 5 stars

airbag replacement…

I was early for my airbag replacement recall and the lady who had only just started gave me a very good coffee and entered my details, very nice lady and coffee😀!
They then texted me when it was ready. They could not have been more helpful.
Thanks

August 30, 2025
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Gareth Capamagian, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

4 years and still would come here every time

Over the past four years of visiting Stellantis Citroën in Romford, Kellie has consistently been a shining example of professionalism, kindness, and dedication. From the moment I first walked through the doors, Kellie has gone above and beyond to make every visit smooth and welcoming. Her warm demeanour, attention to detail, and genuine care for customers have made a lasting impression. It’s rare to find someone so consistently wonderful, and I truly appreciate everything Kellie has done to make my experience exceptional every single time.

Thank you, Kellie — you’re a star!

August 30, 2025
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Edward, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Citroen Romford.

Rated 5 out of 5 stars

Attended London Road Romford branch for…

Attended London Road Romford branch for a minor issue, Kelly senior advisor dealt with me, absolutely fabulous service, quick & efficient issue rectified.
Thank you Kelly.

July 31, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Denise, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Friendly and free coffee

Friendly and free coffee

June 19, 2025
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Peter Hogwood, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Citroen Romford.

Rated 5 out of 5 stars

Joseph Smith was excellent from…

Joseph Smith was excellent from beginning to end. Very knowledgeable about car spec and helpful when arranging the right deal. Would highly recommend. Pleasant experience from start to finish

June 14, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Tiffany Ojie, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Professional and efficient

Professional and efficient

June 6, 2025
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Hi Maureen Worby, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Very welcoming and dealt with…

Very welcoming and dealt with situations in a good manner.

June 3, 2025
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Reply from Stellantis &You UK - Citroen Romford

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Very friendly and knowledgeable…

Very friendly and knowledgeable salesman Kieron Smith was really helpful and worked hard to achieve a good deal on the car I chose. He couldn’t have been better

May 24, 2025
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Julia Wilson, thank you so much for the positive review!

Rated 5 out of 5 stars

everyone was

everyone was. so helpful and. made sure the car was done as quickly as possible

May 21, 2025
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Reply from Stellantis &You UK - Citroen Romford

Jennifer Fawcett, we are so pleased you enjoyed your visit to Stellantis &You Citroen Romford!

Rated 5 out of 5 stars

The customer care and the service was…

The customer care and the service was spot on
Very professional and polite team at Romford branch. There is so much improvement from 3 years ago. Keep it up

May 17, 2025
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Hi Pep E, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Brilliant Customer Service.

Vehicle collected & returned on time after a service. All staff are so friendly & polite. A complimentary car wash was given at the same time as the service. I am always 100% happy with the excellent customer service given at this branch of Stellantis & You UK.

May 2, 2025
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Valerie, we are so pleased you enjoyed your visit to Stellantis &You Citroen Romford!

Rated 5 out of 5 stars

New car

My experience was fantastic, great communication throughout the purchase of car.
Jeremy was very helpful

April 26, 2025
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Hi Miss Lynda Wright, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Excellent service

April 1, 2025
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Lee Stocks, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Car recall

Didn’t have to wait too long to get an appointment. Car was taken in on time.

April 16, 2025
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Pat Shorey, we are so pleased you enjoyed your visit to Stellantis &You Citroen Romford!

Rated 5 out of 5 stars

Happy customer

As always, I find the staff attention to detail fantastic, if there is an issue or a problem, they will go out of their way to rectify it and put it right.

April 16, 2025
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Martin, we are so pleased you enjoyed your visit to Stellantis &You Citroen Romford!

Rated 5 out of 5 stars

Great service. Great price. Happy driver!

Made it straightforward to purchase new (pre-registration) Citroen eC3 at a great price over the phone and pick up within a few days at my convenience. Friendly,efficient,no pressure. Thanks Joseph.

April 1, 2025
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Paul Haynes, thank you so much for the positive review!

Rated 1 out of 5 stars

Extremely poor service through and…

Extremely poor service through and through. Words fails me at this point. Nothing positive to write about. Not returning

March 17, 2025
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Yetunde Olomolaiye, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.

Rated 5 out of 5 stars

Staff member Kellie credit to the…

Staff member Kellie credit to the company

March 28, 2025
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Hi Wendy Jones, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

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