Stellantis &You UK - Citroen Romford Reviews 

323
TrustScore 4.5 out of 5

4.6

134 London Road, RM7 9QU Romford, GB


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Rated 5 out of 5 stars

Made to feel welcomed and special. Michael, our salesman, was brilliant at handling our part exchange, and nothing was too much trouble for him. Overall, an extremely friendly bunch of people who w... See more

Company replied

Rated 2 out of 5 stars

I have a Berlingo 24 plate which I had the 2nd service done at Romford because Chelmsford had closed, my every concern, was met with 'if we find it's not under guarantee you will be charged £220 for'.... See more

Company replied

Rated 5 out of 5 stars

I was most impressed by Junaid's helpful attitude. I came in to test drive one car but ended up liking another model. He was very helpful, friendly and quick at arranging the finance and took all step... See more

Company replied

Rated 5 out of 5 stars

My visit to Robins and Day Romford has been a great experience, everyone I encountered made me feel very welcome and was there to answer all my queries. The sales person Mihail, was a pleasure to dea... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

323 reviews

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Replied to 97% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(323)

3,026 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was all good

It was all good start to finish, free coffee was great too

March 10, 2025
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Reply from Stellantis &You UK - Citroen Romford

Mr C Carlucci, we are so pleased you enjoyed your visit to Stellantis &You Citroen Romford!

Rated 5 out of 5 stars

Joseph sold me a C3

Joseph sold me a C3. Good one !!!

March 14, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Sj, thank you so much for the positive review!

Rated 5 out of 5 stars

Kelly saves the day AGAIN!

We dread having to come in whether for a system update, service, mot, we've had a few nightmares in the past. Having said that after trying to find someone with an ounce of sense at the call centre failed it was left to Kelly as usual to sort things out. She is such an asset to the dealership, she is so willing to help and is always understanding, you are so lucky to have Kelly in the team.

February 17, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Brad4444, thank you so much for the positive review!

Rated 1 out of 5 stars

Car got collected for a service

Car got collected for a service the drive used sports mode to driver it to the dealership and used 50 miles of range for a 9mile journey and because I complained they decided not to wash and vacum the car thank god i will not have to deal with this dealership again would not recommend and the overall service eas poor

February 5, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Graham James, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

Rated 5 out of 5 stars

Credit where credit is due !!!

Credit where credit is due !!!

Salesman: Adam

I only enquired about a mileage after seeing a car on the web
The guy on the other end of the phone was so easy going I just had to go meet him and take a test drive
We’re talking a no pressure conversation on a late Sunday afternoon
I went down a couple days later and talked a bit more about different payment options and went for another drive
Less than a week later I’m driving home with a sweet deal and couldn’t be happier with the whole experience

A couple days later I get a call from Adam to see how I’m getting on

Highly recommend visiting Romford branch as they make buying a car a pleasant experience

Thanks guys

January 26, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Daniel Sparham, reviews like this give us motivation and help us ensure we provide high-quality care.

Rated 5 out of 5 stars

Dedicated

Dedicated, knowledgeable, polite.

January 30, 2025
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Reply from Stellantis &You UK - Citroen Romford

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Local knowledge is best!

Our three-month-old car experienced a telematics issue, which was initially referred to central customer services. After several weeks with no news, we took the car to our local retailer in Romford and the problem was diagnosed the same day. A part was ordered and fitted in January and all is now well. Jess looked after us professionally and courteously, finding a loan car at short notice when setting up the new part took longer than expected. She called a few days later to check that all was OK. By coincidence the central customer services replied the day before the part was fitted, suggesting we take the car in as they couldn't help remotely!

January 22, 2025
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Reply from Stellantis &You UK - Citroen Romford

Hi David Jones, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Dami was very kind and friendly

Dami was very kind and friendly, great customer service, good communication, supportive and catered to my car needs.

December 31, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Rennay Shannon, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Wonderful experience

Dami Ojo was a great help to my friend who was buying her first car in a long time, he was very friendly, kind and reassuring, helping her navigate this purchase in a way that suits her best.

December 31, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Sian Connolly, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Dami and Joseph are fabulous

Dami and Joseph are fabulous, as ever - nearly a decade with these guys and wouldn’t use anybody else

December 23, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

They were very quick in dealing with my…

They were very quick in dealing with my car thencthat always have been as icdont take it any where else for repair

December 12, 2024
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Reply from Stellantis &You UK - Citroen Romford

Barbara Hall, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Always a great and professional service…

Always a great and professional service from Citroen Romford and a special thanks to Kellie,Demi and Jessica

December 9, 2024
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Reply from Stellantis &You UK - Citroen Romford

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

2008 GT Hyb- what a car!

I’m super happy with the team at Stellantis Romford in particular Joseph and Dami who took their time to explain the range of Citroen and Peugeot cars available. My new 2008 GT HYb is amazing and a wonderful early Xmas present!

December 7, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Carol Berry, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Had an excellent experience

Had an excellent experience. Dami and Joseph were top guys and looked after us well. Will always recommend.

November 30, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Uby, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Dami and Joesph were so helpful

Dami and Joesph were so helpful. Thank you.

November 30, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Maj, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Dami was fantastic

Dami was fantastic, 2nd from Dami and 5th from Citroen. Thank you.

November 29, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Paul Clarke, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Booking was easy was told my car would…

Booking was easy was told my car would be picked up by 11 o’clock l was contacted before time and car was picked up before 10 o’clock and returned a few hours later nice and clean staff very good

November 28, 2024
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Reply from Stellantis &You UK - Citroen Romford

Marg Saunders, we are so pleased you enjoyed your visit to Stellantis &You Citroen Romford!

Rated 5 out of 5 stars

Dami Joseph and Lee gave us a very warm…

Dami Joseph and Lee gave us a very warm welcome. So helpful and do everything we ask for. An amazing experience

November 26, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Katrina Tumber, we are so pleased you enjoyed your visit to Stellantis &You Citroen Romford!

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