Stellantis &You UK - Citroen Romford Reviews 

323
TrustScore 4.5 out of 5

4.6

134 London Road, RM7 9QU Romford, GB


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Rated 5 out of 5 stars

Made to feel welcomed and special. Michael, our salesman, was brilliant at handling our part exchange, and nothing was too much trouble for him. Overall, an extremely friendly bunch of people who w... See more

Company replied

Rated 2 out of 5 stars

I have a Berlingo 24 plate which I had the 2nd service done at Romford because Chelmsford had closed, my every concern, was met with 'if we find it's not under guarantee you will be charged £220 for'.... See more

Company replied

Rated 5 out of 5 stars

I was most impressed by Junaid's helpful attitude. I came in to test drive one car but ended up liking another model. He was very helpful, friendly and quick at arranging the finance and took all step... See more

Company replied

Rated 5 out of 5 stars

My visit to Robins and Day Romford has been a great experience, everyone I encountered made me feel very welcome and was there to answer all my queries. The sales person Mihail, was a pleasure to dea... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

323 reviews

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Replied to 97% of negative reviews

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4.6

All reviews

(323)

3,040 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10

Very helpful, and knowledgeable. Made the whole process easy

November 14, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Kayleigh, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

New car

My 5th lease vehicle contract with Citreon
Romford.
As usual Dami Ojo has made the transition
from one vehicle to the other with ease.
I cannot praise Dami and his colleagues professional and friendly ability to make the change a pleasant experience.
Thank you Dami!

November 8, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Menzies Norwich, reviews like this give us motivation and help us ensure we provide high-quality care.

Rated 5 out of 5 stars

All service & mot done in time

All service & mot done in time. Staff went through all the stops to be helpful, friendly very prompt. Would recommend using them.

October 30, 2024
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Reply from Stellantis &You UK - Citroen Romford

Terry Laws, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Fantastic Dralerahip

My experience from choosing my car to picking up my car has been 1st Class.
Dipish was just fantastic, even organising the transfer of my personal number plate.
On the day of pick up, everything ran smoothly, Dipesh even added the app on my phone for me, thankfully as I am rubbish at things like that. 3 days later he phoned to see if everything was ok and did I have any questions. My experience was fantastic and I would Highly recommend this dealership.

October 30, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Paul S, thank you so much for the positive review!

Rated 5 out of 5 stars

Good as usual.

Pleasant staff and efficient service.

October 1, 2024
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Reply from Stellantis &You UK - Citroen Romford

Quentin Barter, we are so pleased you enjoyed your visit to Stellantis &You Citroen Romford!

Rated 4 out of 5 stars

We had a very good experience

We had a very good experience. Joseph our salesman was lovely. Although he was new he was brilliant couldn’t have asked for more. In fact everyone was helpful. Would give 10 but there is always a little room for improvement

October 15, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Mrs Monica Scanlan, we are so pleased you enjoyed your visit to Stellantis &You Citroen Romford!

Rated 5 out of 5 stars

Great feel

Great feel, nice staff. Enjoyable experience

October 12, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Mark Staggs, we are so pleased you enjoyed your visit to Stellantis &You Citroen Romford!

Rated 1 out of 5 stars

total disgusting...

total disgusting.... did not fix all the problem and invoiced for no reason... I would not recommend anyone to come to this service center. waste of money

October 10, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Mustafa Alam, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

Rated 5 out of 5 stars

Happy Citroën customer

Dami is a credit to Citroen Romford. Always very helpful, friendly and polite ( especially to us older customers). All the staff are professional and polite. Despite a few problems with Stellantis finance when we went to get our car it was sorted out by the staff and we have now leased our second car from them.

September 4, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Happy Customer, we are so pleased you enjoyed your visit to Stellantis &You Citroen Romford!

Rated 5 out of 5 stars

Dami Ojo is a super guy

Dami Ojo is a super guy, a great help when we were looking for a new car. Very professional and extremely friendly. 5 Star.

September 18, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hello Jane, thank you; we appreciate your feedback!

Rated 3 out of 5 stars

Average

Like - The environment was clean & tidy. The staff was welcoming helpful & professional. Above all Customer Service was excellent.

Dislike - No clarity on payment. Standard of work was average.

September 16, 2024
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Reply from Stellantis &You UK - Citroen Romford

Hi Adeyinka Oshikoya, we regret to hear that your recent experience was anything less than exceptional.

Rated 5 out of 5 stars

It was an absolute pleasure.

It was an absolute pleasure dealing with Joseph Duodu regarding our part exchange and new car purchase.

September 16, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Errol Goldsmith, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Excellent service team

Excellent and helpful support from Kelly in the service team and the driver, sorry I've forgotten his name.

August 28, 2024
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Reply from Stellantis &You UK - Citroen Romford

Kamal, we are so pleased you enjoyed your visit to Stellantis &You Citroen Romford!

Rated 5 out of 5 stars

Very efficient

Mihail, my sales advisor was very welcoming and efficient when dealing with my purchase.

September 3, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi L, thank you for taking the time to leave a review for us at Stellantis &You Citroen Romford. We're happy we could meet your expectations!

Rated 1 out of 5 stars

absolutely disgusting

i recently took a car outon pcp with Stellantis&you in january 2024,

my power steering has recently failed as of 27/7/2024, ive been told to wait untill the 5th of SEPTEMBER for my car to be seen and ive been REFUSED a hire car !!!!!!!! this is absolutely disgusting service

July 27, 2024
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Hi Holly,

Would you please be able to call our Senior Service Advisor Jess to get this booked in earlier our direct number is 01708 758500.

Rated 1 out of 5 stars

Never buy pegouot

first of all, do not buy peguot cars. the service is totally incompetent. I am the unfortunate owner of a peguot 3008 1.2 puretech. after less than five years and 30,000 miles, something started knocking in the engine, I tried to find out for myself where this noise was coming from... and I found that I was missing a part from the blower to the engine... I would like to point out that the car was only serviced at peguot. it turned out that I had been driving without this part for over 8 months. and they told me sorry... after last service they didn't tell you don't have one part ...course you can wait for this part up to 4 weeks etc... in the end they told me the car is ok.so I still I keep driving my car until something really happens to it, according to them everything is fine. they didn't recommend anything to me whether I can drive without this part or not.... and this knocking for first I have to put back this missing part ?!#(but they dont.have on the stock)!#!#and i have to make an appointment for diagnostics and it is not known where the diagnostician will be available... etc. totally useless at this Romford they charge a lot of money for servicing the car and if something is needed they try to get rid of the customer.. this is my first Peguot car and also the last one... avoid this brand.

July 17, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Jacek, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.

Rated 5 out of 5 stars

We have been totally looked after by…

We have been totally looked after by Dami Ojo
Excellent customer service from start to finish..
Highly recommend

July 25, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Michael Decadence, we are so pleased you enjoyed your visit to Stellantis &You Citroen Romford!

Rated 5 out of 5 stars

Excellent customer service.

Bought a brand new car.
Jin kept in good contact with me, especially with the delay to my car. They gave me a curtesy car because of this. Lovely customer service and I will definitely getting any future cars from here.

July 22, 2024
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Samantha Barry, thank you so much for the positive review!

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