Stellantis &You UK - Citroen Romford Reviews 

324
TrustScore 4.5 out of 5

4.7

134 London Road, RM7 9QU Romford, GB


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Rated 5 out of 5 stars

Made to feel welcomed and special. Michael, our salesman, was brilliant at handling our part exchange, and nothing was too much trouble for him. Overall, an extremely friendly bunch of people who w... See more

Company replied

Rated 2 out of 5 stars

I have a Berlingo 24 plate which I had the 2nd service done at Romford because Chelmsford had closed, my every concern, was met with 'if we find it's not under guarantee you will be charged £220 for'.... See more

Company replied

Rated 5 out of 5 stars

I was most impressed by Junaid's helpful attitude. I came in to test drive one car but ended up liking another model. He was very helpful, friendly and quick at arranging the finance and took all step... See more

Company replied

Rated 5 out of 5 stars

My visit to Robins and Day Romford has been a great experience, everyone I encountered made me feel very welcome and was there to answer all my queries. The sales person Mihail, was a pleasure to dea... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

324 reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(324)

3,040 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent as always

Warm friendly staff job done efficiently as usual
Excellent service never had any problems in the many years that I have been using this dealership

January 17, 2024
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Reply from Stellantis &You UK - Citroen Romford

Mrs Tamara Chipp, thank you for your kind words and this wonderful review!

Rated 5 out of 5 stars

i great service have had my car serviced and m o t…

i have had my car serviced and m o t for a number of years and the service i have recieved has been great

January 2, 2024
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Reply from Stellantis &You UK - Citroen Romford

Paul Richardson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Citroen Romford.

Rated 5 out of 5 stars

Romford Stellantis review

I used the romford garage as the Coventry garage sold me a car with faults. They were absolutely great. The car needed a heating matrix and this was done and now the car drives great and has heating

December 23, 2023
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Reply from Stellantis &You UK - Citroen Romford

Hi Chantel M, we are very happy to have provided you with such a positive experience!

Rated 5 out of 5 stars

Would recommend without hesitation

I thought the staff at London Road were very polite and respectful and extremely helpful they kept me informed at every stage of the service
Would recommend without hesitation.

December 23, 2023
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Reply from Stellantis &You UK - Citroen Romford

Mr William Bird, thank you for your kind words and this wonderful review!

Rated 5 out of 5 stars

The staff are always really friendly…

The staff are always really friendly and accommodating. Always send you reminders and keep you well informed as to schedule when they have your car etc.

November 7, 2023
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Reply from Stellantis &You UK - Citroen Romford

Samantha Dray, thank you for your kind words and this wonderful review! Have a great day.

Rated 5 out of 5 stars

Excellent

Excellent.
Very helpful receptionist.
Service done quickly and video provided.
No complaints.

November 10, 2023
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Reply from Stellantis &You UK - Citroen Romford

Hi S.j Thacker, thank you so much for your positive comments about Stellantis &You Citroen Romford!

Rated 5 out of 5 stars

Excellent Customer Service

I've been getting my vehicle serviced from Romford dealership since I owned it, Their Service department staff is very attentive and polite and very professional. I have had no issues to report for their service.

November 16, 2023
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Reply from Stellantis &You UK - Citroen Romford

S Bukhari, thank you for your kind words and this wonderful review about our service department!

Rated 4 out of 5 stars

Very friendly customer service

Very friendly customer service. The ladies at the front desk did an amazing job! The work on the car was up to standard and everything I expected. Only let down, was the wait time.

November 2, 2023
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Reply from Stellantis &You UK - Citroen Romford

Kieran, thank you so much for the positive review!

Rated 5 out of 5 stars

Mikail (Mik) was an excellent and…

Mikail (Mik) was an excellent and amazing salesman. He was confident, true to his word, committed and communicated with both myself and my partner. I felt comfortable and confident when purchasing my vehicle. I would recommend him and his company to anyone who wants to purchase a vehicle.
Thank you so much Mikail for you help and keep up the good work, I’m sure you company will is proud of you.
5 star rating to you. Bless up

October 31, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Dionne Wright, thank you so much for your positive comments about Stellantis &You Citroen Romford and Mik!

Rated 5 out of 5 stars

Customer service

Customer service. Very polite & accommodating.

October 9, 2023
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Reply from Stellantis &You UK - Citroen Romford

Sandra Cranston, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Romford!

Rated 5 out of 5 stars

Today I went to buy my new car the…

Today I went to buy my new car the service I received was perfect and I must admit I meet best salesman Mikail yazar he made everything so easy and comfortable

October 17, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Ufuk Ozsoy, thank you for your kind words and this wonderful review!

Rated 5 out of 5 stars

Excellent

Excellent, polite and helpful staff members. Very informative and courteous salesman.

September 26, 2023
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Reply from Stellantis &You UK - Citroen Romford

Hi Happy Customer., we are very happy to have provided you with such a positive experience!

Rated 5 out of 5 stars

Wedge been involved worth offering Need…

We're been involved with ordering New vehicle and found no problems at all and they make a great cup of hot chocolate while you wait.

September 25, 2023
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Reply from Stellantis &You UK - Citroen Romford

We appreciate your positive review about your recent experience with us!

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff when I was looking for a mobility vehicle.

September 13, 2023
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Reply from Stellantis &You UK - Citroen Romford

Hi Kay Bryant, thank you so much for your positive comments about Stellantis &You Citroen Romford!

Rated 5 out of 5 stars

Mikail my salesman was absolutely …

Mikail my salesman was absolutely fantastic explained everything in detail step by step very knowledgeable of each products and put the actual customer at ease, a credit to your company and I would thoroughly recommend Mik as one of your best seller's I've met absolutely fantastic 10 out of 10 all the way kind regards Mr Ronnie Bristow.

September 14, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Ronnie Bristow, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Citroen Romford.

Rated 5 out of 5 stars

Mikail Yazar

Mikail Yazar
It was a pleasure to deal with him
Mikail went out of his way to make us happy
Deserve more ⭐️ ⭐️⭐️⭐️⭐️⭐️
Eamonn Perris

September 14, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Mercedes, thank you so much for your positive comments about Stellantis &You Citroen Romford!

Rated 1 out of 5 stars

worst customer service ever

Due to negligence a fuel pump was broken during a routine repair fair dues the garage owned up and agreed to repace FOC.Thats where it all goes wrong part goes on back order for 13 weeks and stelliantis cant provide a courtesy van so I can carry on my business.I hire a van at the cost of £2884 and am told to get in touch with Citreon customer care they agree to pay me £2144 even though the situation is their fault.Iam told it will take 6 weeks for the payment which is ridiculous no explanation thats how long it takes.12 weeks and numerous phone call still no payment now being told due to technical difficulties cant say when I will recieve any money Iam disgusted at the way ive been treated think twice before dealing with this company once theyve had your money they couldnt give a toss.

February 16, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Romford

Hi Peter Barcham, thank you for your review. We are sorry at your dissatisfaction with our service department. We will investigate and be in touch.

Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish. Mikail attended to every detail throughout the process and showed the utmost professionalism. Couldn’t be more pleased.

September 2, 2023
Unprompted review
Stellantis &You UK - Citroen Romford logo

Reply from Stellantis &You UK - Citroen Romford

Steve, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Romford and to Mikail!

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff
Easy process

August 30, 2023
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Reply from Stellantis &You UK - Citroen Romford

Tracey, thank you for your kind words and this wonderful review!

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