Stellantis &You UK - Citroen Walton Reviews 

197
TrustScore 4.5 out of 5

4.4

143 Hersham Road, KT12 1RR Walton-on-Thames, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really recommend for servicing everyone is so friendly and helpful. Charlotte went above and beyond to get our car ready! Thank you!

Company replied

Rated 5 out of 5 stars

I would give the Citroën garage a 10 out of 10 for the warranty repair work they carried out on my car. When I first bought the car new, it had several issues, but they took care of everything under w... See more

Company replied

Rated 5 out of 5 stars

An excellent experience from the moment we first entered the dealership. The salesman (Sam) could not have been more helpful. He was courteous, smart and displayed good product information. He had... See more

Company replied

Rated 1 out of 5 stars

Booking platform for services and MOT, displays slots to book but when you do book, the garage calls up and advises the booking tool doesn't integrate with the garages diary. Poor communication throu... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 143 Hersham Road, KT12 1RR, Walton-on-Thames, United Kingdom

  • 0193 2797 477

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

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Replied to 97% of negative reviews

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4.4

All reviews

(197)

2,989 reviews in the last 12 months

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Rated 5 out of 5 stars

efficient

Friendly, efficient and easy to deal with.

May 6, 2025
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

David Field, thank you so much for your high rating! If you're ever in need of more help, please let us know!

Rated 4 out of 5 stars

Hazel works very well as liason…

Hazel works very well as liason contact- always gives 100 %.

May 3, 2025
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Reply from Stellantis &You UK - Citroen Walton

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Rated 5 out of 5 stars

Motability wizzes !

Yanni was amazing and helped us navigate the motability process. The whole team are super helpful and clued up on the motability scheme. Everyone was friendly. Yanni was great and made sure all the adaptations were in place and everything was ready for us. We are super happy with our new car. A million thank you’s. We highly recommend the team for Citroen and Peugeot.

April 26, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Hello Jenny Littledale, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Rated 5 out of 5 stars

The team at Walton are so nice and…

The team at Walton are so nice and helpful. They sorted my car out cleaned it and all done by the time expected

April 16, 2025
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Reply from Stellantis &You UK - Citroen Walton

Debbie Allen, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

Rated 1 out of 5 stars

Do NOT use Stellantis and you

Was interested in a car they had, spoke to them and they said to reserve it online for 99 pounds, which I did, they then call back to tell me the car was sold some days ago. Disgusting attitude. Please do NOT use this company. they are refunding the reservation fee but say it takes 3-5 days so I have to live without the money in the meantime.

March 25, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Peter Good, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. I understand that we are working to find a suitable replacement vehicle and our Used Car Manager has been in touch with you. We will ensure we do everything we can to turn this experience around for you. Kind Regards, Stellantis &You Walton

Rated 5 out of 5 stars

Wonderful service received from…

Wonderful service received from Charlotte and Nikolaos.
Thank you

March 21, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Carrie, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!

Rated 5 out of 5 stars

Great help and professional by hazel…

This time, the service and MOT was very quick and efficient, they also cleaned the car, which was not done last time. Great help & professional service provided by hazel and Charlotte. They were very kind and helpful.

March 18, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Girish Belur, thank you for your kind review; we are happy to pass along your comments to the team here at Stellantis &You Citroen Walton!

Rated 5 out of 5 stars

Hazel was absolutely amazing I could…

Hazel was absolutely amazing I could not of asked for anymore !! I would rate her 6/5 if I could the service was that good !! Kept me up to date with what was going on and give me solutions not issues ! Thank you so much for your help and expertise

February 28, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stellantis &You Citroen Walton!

Rated 5 out of 5 stars

Great customer service

Excellent advise and service received from Nikolaos. Thank you!

March 12, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Rated 5 out of 5 stars

The service I received this morning…

The service I received this morning was outstanding. The agent offered 1st class service. Very clear and concise as to what was happening to my vehicle.
Michael is a great credit to Citroen

March 8, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Hi Richard Jenkins, thank you so much for your positive comments about Michael and Stellantis &You Citroen Walton! If you're ever in need of more help, please let us know!

Rated 5 out of 5 stars

Excellent service

Excellent customer service from Nikolaos who kept me informed throughout my car’s service and who explained all the details of the process.

March 5, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

We sincerely thank you for the positive review, and look forward to seeing you again soon!

Rated 5 out of 5 stars

Excellent service

Hi all,

The experience was very good, trustful and really fast.
We were promptly assisted by Nicolaus in Walton branch, both in person and on the phone. He was very knowledgeable and gave us a very warm welcome. His posture was very professional and all the recommendations very sincere, in which made us very comfortable throughout all the experience, this is a place a recommend overall and We will come back for sure.

Thank you

Telmo & Andreia

March 3, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Hi Telmo Ferreira, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Rated 5 out of 5 stars

Good service

Good service, friendly, good communication

March 1, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Rated 5 out of 5 stars

Citroen experts, thoroughly recommend

I have used them for all my servicing since buying my car, they are knowledgeable and reliable. 8 won't go anywhere else.

January 29, 2025
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Reply from Stellantis &You UK - Citroen Walton

Laura S, thank you for sharing your positive experience! We hope to be of service to you again in the future.
Best wishes,
Stellantis &You Citroen Walton

Rated 5 out of 5 stars

Great service and great people

I took my car in for a service and MOT. I was treated courteously and everyone on the service desk were very helpful. I was kept updated on the progress of the service and I was advised to have the break fluid changed and new brake pads fitted. I had them both done. A little bit more expensive perhaps but I had taken my car to lesser garages before and regretted it because the quality was very poor in comparison. I need my car to be reliable and safe and don’t want to have to worry about anything going wrong. I should also mention that my car is 15 years old. Since I’ve been going to this garage my car has never let me down. Highly recommend the Walton on Thames Stellantis & You garage!

January 24, 2025
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Reply from Stellantis &You UK - Citroen Walton

Olivia, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stellantis &You Citroen Walton!

Rated 5 out of 5 stars

He didn’t let me feel mentally compromised- which I probably am.

I was in a real dither. I’m in my eighties and the complexities of the computerised system of my new car were completely overpowering. The delightful Sam Auger patiently explained, slowly and methodically and cordially invited me to come back “any time” if I needed help, and he’d be delighted to help me. He’s a lovely man and must be a huge asset to whoever he works for.

January 27, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Hi Nina Keay, thank you for taking the time to leave a review for us at Stellantis &You Citroen Walton. We're happy we could meet your expectations!

Rated 1 out of 5 stars

Walton center

Visited the Walton center to get my emissions checked, felt like I was scammed for over £2000 as they were unable to resolve the issue over 4 visits. Every time I got my car back from the garage, it had the same issue in less than 24 hours. Seriously doubt the quality of work and mindset of the business. Not recommended

December 27, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Akshay Nambiar, thank you for taking the time to leave us feedback about your experience with us. We will contact you today to understand more. Thank you

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