Stellantis &You UK - Citroen Walton Reviews 

197
TrustScore 4.5 out of 5

4.4

143 Hersham Road, KT12 1RR Walton-on-Thames, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really recommend for servicing everyone is so friendly and helpful. Charlotte went above and beyond to get our car ready! Thank you!

Company replied

Rated 5 out of 5 stars

I would give the Citroën garage a 10 out of 10 for the warranty repair work they carried out on my car. When I first bought the car new, it had several issues, but they took care of everything under w... See more

Company replied

Rated 5 out of 5 stars

An excellent experience from the moment we first entered the dealership. The salesman (Sam) could not have been more helpful. He was courteous, smart and displayed good product information. He had... See more

Company replied

Rated 1 out of 5 stars

Booking platform for services and MOT, displays slots to book but when you do book, the garage calls up and advises the booking tool doesn't integrate with the garages diary. Poor communication throu... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 143 Hersham Road, KT12 1RR, Walton-on-Thames, United Kingdom

  • 0193 2797 477

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(197)

2,998 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, very professional from start to finish, kept me updated with what was wrong with the car and the best way forward to rectify it. Very pleasant staff and helpful,good to know I can trust this dealership

December 14, 2024
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stellantis &You Citroen Walton!

Rated 5 out of 5 stars

Great service

Put my car in for a service and MOT. All done and apparently perfect. Car washed too. So clean outside and inside cleaned as well. No faults or problems as far as the service my car received, so I am a very happy customer.

November 19, 2024
Unprompted review
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Hi Mrs Cooke, thank you for taking the time to leave a review for us at Stellantis &You Citroen Walton. We're happy we could meet your expectations!

Rated 5 out of 5 stars

The service was faultless as per usual

The service was faultless as per usual. Hazel is always helpful and I know my vans are always in good hands.

November 28, 2024
Unprompted review
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Rated 5 out of 5 stars

Such a great experience

Such a great experience, Callum was such a polite and helpful guy. Can’t believe I’ve found what I need. Thanks Callum

October 28, 2024
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Hi Adele, thank you for taking the time to leave a review for us at Stellantis &You Citroen Walton. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Great Service

Sam Auger went out of his way to show me the Ami and explain its features during a test drive

October 26, 2024
Unprompted review
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Very welcoming & professional service

Very welcoming & professional service
Would recommend

October 23, 2024
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Hi Mgbuilders, thank you so much for your positive comments about Stellantis &You Citroen Walton! We're looking forward to your next visit with us!

Rated 5 out of 5 stars

Excellent Service and amazing customer…

Excellent Service and amazing customer service.
I bought many vans from Walton and would recommend them.

October 17, 2024
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Rated 5 out of 5 stars

Efficient job

The car was collected. The diagnostic tests were done quickly and the broken part replaced. The car was returned to us looking very clean.

October 3, 2024
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

We hope to be of service to you again in the future.
Best wishes,
Stellantis &You Citroen Walton

Rated 5 out of 5 stars

Excellent service from Callum who…

Excellent service from Callum who worked hard to make it happen today. Thank you.

September 30, 2024
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Steve, we're happy you found our staff to be so supportive during your experience here at Stellantis &You Citroen Walton. Please don't hesitate to reach out to us if there's anything more we can do!

Rated 5 out of 5 stars

Excellent car service

For my car's annual service the dealership arranged pick up and delivery which made it very easy for me. The service was carried out on time with no unexpected charges

September 20, 2024
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

We sincerely thank you for the positive review, and look forward to seeing you again soon!

Rated 5 out of 5 stars

Always made to feel welcome…

I'm always made to feel welcome whenever I go to the Walton Branch with my dog to get my car serviced. This time I decided to wait while the work was done so I had coffee and watched the TV. Hazel took the time to go through the service plan with me to see if it would benefit me to spread the cost and maybe save some money.

September 24, 2024
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Rated 5 out of 5 stars

Customer Service

Hazel was extremely helpful sorting out an issue l had. She went beyond what was expected to ensure l was satisfied.

September 23, 2024
Unprompted review
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Rated 5 out of 5 stars

There was a small hitch after having…

There was a small hitch after having dropped my car off but it was immediately rectified to my full satisfaction. Always polite customer service, thank you.

September 13, 2024
Unprompted review
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

We sincerely thank you for the positive review, and look forward to seeing you again soon!

Rated 5 out of 5 stars

Great service experience with the…

Great service experience with the Walton team of Stellantis, especially with Nikolaos who has been friendly and explained everything clearly.

September 12, 2024
Unprompted review
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stellantis &You Citroen Walton!

Rated 5 out of 5 stars

1st service for my C5 Aircross

The service fully explained to me and was contacted severa, times during g the day to let me know where my car was in the process. Drop off and pick up very easy. Very clean and tidy show room. B

September 7, 2024
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Rated 5 out of 5 stars

First Class Sales and Customer Service

From the moment I started conversations with Sales Rep Sue McGow there wasn't anyone else I wanted to continue my purchase with. She was readily available to help me with all my never ending questions and always with a smile. Sue took the time to explain and show me everything I wanted to know.
I visited on 3 occasions and Sue organised a test drive twice for me. It's a big decision moving from a car to a van and spending such a large amount of money but Sue was very reassuring and positive about the new Vehicle I was considering.
I purchased a 2 year old electric Citroen Berlingo after only 1 week of engaging with Sue. I have had my new van for 7 days and in that time Sue has checked in on me to ensure I am happy which is great aftercare aswell.
I am thrilled with my new van and the service I received. Thank you.

August 31, 2024
Unprompted review
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Michele Crow, thank you for your kind review; we are happy to pass along your comments to Sue here at Stellantis &You Citroen Walton! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stellantis &You Citroen Walton!

Rated 1 out of 5 stars

Extremely dissapointed with this…

Extremely dissapointed with this company. We are a small business. We have a Citreon Relay van which developed an adblue problem in September last year. We had the adblue tank replaced by this Steallantis dealer (Walton on Thames). Another similar issue occurred again this year so I took the van into the dealership expecting them to fix it under the parts and labour warantee. The dealership are however refusing to honour the warantee, claiming that the problem is impact damage related even though there are no signs of any serious impact damage on the tank. I contacted Citreon customer services who admitted that there were known issues with adblue tanks from the year that the van was made and they had no objection to switching the tank over as long as the dealership agreed. However the dealership still refused! I had an independent adblue specialist mechanic look at the issue and he confirmed that the tank had no signs of any impact damage. There were other basic issues in relation to they way they handle customers. I had to wait 20 minutes to be seen by a service team member when I initally went in even though there were no other customers in the queue. Their follow up communication was awful. They promise to call you with updates but never do. When I tried to call them, they were never available and never returned any of the messages I left. I ended up having to go there again and take the vehicle away...but of course, not before I had to pay a fee of £174 for "diagnostics". Avoid this dealership. They are sharks and just want to rip you off for as much as they can. They don't care about customer service. We have been using Citreon/peugeot vans for many years, but this experience means that we will be switching to another brand.

September 5, 2024
Unprompted review
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Simon Makoni, we regret to hear that you had this experience with us. We will be in contact very soon to discuss this further

Rated 5 out of 5 stars

Wonderful service from the service and…

Wonderful service from the service and sakes team at wakton

September 3, 2024
Unprompted review
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Bren Barr, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!

Rated 5 out of 5 stars

MOT 10/10

Used the Walton branch for my MOT and couldn't have been treated any better, the whole process was so easy with them! Dealt with Hazel and what an asset she is to this company, her customer service is impeccable, she really couldn’t have done anymore to assist me. Have my service due soon and I will certainly be using these guys. Wouldn’t go anywhere else now! :-)

August 19, 2024
Unprompted review
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Ms N, we're glad you had such a wonderful experience with us! Thanks again for the recommendation, and have an amazing day!

Rated 5 out of 5 stars

Responsive staff

Responsive staff. Kept well informed

August 26, 2024
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

We sincerely thank you for the positive review, and look forward to seeing you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look