Stellantis &You UK - Citroen Walton Reviews 

Staff and service has always been great, all very friendly and eager to help with any issues or queries.

My vehicle’s service was efficiently booked in, collected from my home, serviced and returned to me washed and cleaned. I was kept informed about my vehicle’s health check and how the service was progressing by Hazel. Excellent service, thanks!

Service on car was good once our problem with booking was sorted by hazel the supervisor

Excellent service from booking, collection, service, MOT & return of my Citroen C5 Aircross in a very clean condition.
I would recommend them to any car owner.

The customer service and aftercare was outstanding. I would recommend this garage to anyone. I have never had a Peugeot before, but the end-to-end purchasing experience was outstanding.

Best point, being kept in the loop at all stages of the work.

Good service. Good prices. It was nice that Sam remembered us from nearly 5 years ago.

The staff were helpful and efficient. Ihad to wait a couple of weeks for a date, but apart from that, everything was good.

Clear jargon free explanations of the work required are what help make Walton Citroen such a great team. They are all happy to help, and keep you updated on progress.

I recently purchased a car from the Walton branch. Within 2 weeks an overwhelming smoke smell emanated from the carpets and upholstery. I immediately alerted the sales guy who assured me they would do everything they could to resolve it. There followed a period of 3 months of back and forth and many assurances. Finally I got to meet the regional manager (Iain Bolton) today who basically told me there was no problem with the car - because, although he could smell something - it wasn't smoke. Despite multiple assurances from his branch team that they would either swap the car out or give me a refund. It never ceases to amaze me that a customer facing organisation turns up an opportunity to give a customer a good experience by being hard arsed. Do not trust them and do not buy from them.
UPDATE: For the record at the time I did this post I had not received the email with the offer to swap out - which is also based on a reduced valuation. I did not misrepresent the facts as he suggests in his reply. My willlingness to allow Stellantis to resolve the situation over an extended period (due to high turnover of management at the branch and inability for decision-making) has been to my detriment. I have provided Mr Bolton with the full email trail between me and his sales staff - so that he is fully informed as to what transpired. Here is an opportunity to delight a customer by doing the right thing. Let's see if he grasps the nettle.

From booking to completion of the work the service provided was very professional, informative and friendly. I felt the whole team went out of their way to solve the issue with the car as well as recommending a few other preventative issues to be rectified in a trustworthy and honest manner. Will use garage again.

The guy called Callum in the sales dept was very helpful and nothing was too much trouble for him.
After a long day searching for a replacement vehicle he was just what we needed in the cold.

They were polite very helpful and very efficient.

Great customer service from booking through to completion. Car collection and return makes it so much easier and even a complementary car wash included. Shout out to Hazel who is always great at keeping us updated on the car's progress when it's in for repairs or its service.

Customer facing staff are very polite, helpful and friendly with a sound product knowledge. I waited for my vehicle service and it was completed at the specified time and was returned to me having been washed. All staff members that I had interaction with were friendly and courteous.

My car had a water .leak but they could not find it at citroen walton on Thames

First time for me to buy a car from a dealership. Couldn’t fault the process at all. Yanni was very helpful. Would recommend to anyone if looking for a new or second hand car

YANEE WAS SO HELPFUL WITH ALL MY QUESTIONS AND PATIENT. HE MADE MY VISIT A GOING EXPERIENCE. ALL THE STAFF VERY HELPFUL. SHOW ROOM AND SEROUNDINGS VERY WELCOMING. HOWEVER IT'S HARD TO FIND A PARKING SPACE.

From Monday until thrusday sue dealt ans sorted everything of for me .lovely staff not forgetting we were here standing about .sue so lovely and nice glad sue got me my car

Amazing service as always at Stellantis&You Walton - staff friendly and welcoming. Was kept informed of progress of car and costs throughout. Wanted to give a special mention to Hazel (and Trevor) - great team! Hazel is one of the main reasons I take my car to the Walton branch - she is always going above and beyond.