Stellantis &You UK - Citroen Walton Reviews 

Came in to get some parts. Dealt with a lovely lady called Hazel. She was so helpful and went over and aboard to help me. Customer service just fantastic. Hv told all my friend and family about my experience and to always ask for Hazel if they needed anything.

Great service from the sales and after sales team, well looked after and ensured a superior level of service and all queries were dealt with smoothly and efficiently. The apprenices’ knowledge on the products and technical knowledge on both sides showed great leadership from managers

What a fantastic experience. Picked up my new car yesterday and Carlos was superb from start to finish. Very clear, professional and made me feel buying the vehicle was a smooth, enjoyable experience. The car was immaculate. Cant thank Carlos enough, would highly recommend buying from this company

David Conner was our sales advisor and he did a brilliant job. Overall our experience was excellent and we would not hesitate to recommend the company and especially David Conner to our friends.

The team, Hazel, Paul, Trevor, Michael and colleagues provided excellent all round service & customer care. Communications throughout was excellent from initial booking of the diagnosis to the final fix.

My closest Stellantis garage is actually in Wimbledon (2km away) but it had no availability for 8 weeks to initially diagnose a fault in my car. Walton-On-Thames had a cancellation and even though it was 20km away, I booked via the central booking team who were also fantastic in finding me this cancellation slot.

The team at Walton were excellent from initial pre-visit calls right through to the eventual repair. They provided clear and regular communications throughout the whole process. There was an error with the initial diagnosis which did not spot/correct the fault (a broken sensor) and so needed another diagnosis on another day (these things sometimes happen so not something I think warrants a negative, how the team reacts are what counts). The team offered a courtesy car which was not practical due to stringent on-street parking restrictions at my home, and so they instead offered to pick up and dropped off my car on the occasions it needed to be at the garage and so I did not have to take time off from my work. They did not try and refer me to Wimbledon but continued to provide the service and care throughout. The faulty sensor was confirmed, a new part ordered and the team picked up & returned my car to fix with regular phone call updates throughout.

Excellent service from hazel, book a service to check some lights which come on with my car and hazel was very quick with getting this sorted for me. Went the extra mile and will 100% be coming back with anything regrade my car. Thank you

Very pleasant - no hard sell - car as described...

Sam the Motability expert was as always, kind, professional with superb product knowledge.
Always a pleasure with Sam.

Thank you,

Lindsay Moody

Excellent service from the time of making the booking to collecting the vehicle when the work was complete.

I had a technical issue, where my speedometer had flipped from miles per hour to kilometres per hour. I couldn't work out how to change it back. I stopped off at Robins&Day in Walton as they had been helpful in the past and was greeted by the broad and friendly smile of Callum on the front desk. This immediately put me at ease and when I put my question to him he quickly offered his own personal assistance, despite being in sales himself. Quickly and without any fuss he was able to solve the issue and demonstrated to me what I had to do if it happened again. If only everything in life was dealt with so quickly and efficiently! Thank you Callum, you're a great asset to the organisation!!

Dear Yanni and Dan,
In the first instance thank you Yanni, for the very skilful way you have carried through the part exchange of my car with the new vehicle. Very impressive. I would have liked to have done the deal face to face, but a smashed up left ankle stopped that. That meant we were working at distance, much harder, that really highlighted your qualities. Thank you most sincerely from us both.
Dan.
You had a long day, delivering the car to us. You made an immense impression on both of us with your very personable, professional approach.
Both of you are, in my view, very real assets to your company.
kindest regards
Tony & Hilary Salter

Other than the actual issue with the vehicle which I feel aggrieved about and ended up paying more than £500 to get fixed, the support from the garage was appalling - I rarely got even promised call backs, never mind proactive communication, I got such insulting messages that there were other cars which had priority so they couldn’t give me timing for the work to be done, and I ended up being more than 5 weeks without my car.

I do appreciate the subsequent call from Hazel who clearly recognized that my experience was far from what the company intended. She did recognize my dissatisfaction was understandable and that I had been let down by a perfect storm of issues. I suggested that having a process where her team monitor the time the vehicle is in the shop would identify where customers were not getting the service they need and specific focus could be taken to ensure communication was clear and correct and all measures were being taken to ensure resolution of issues causing delays would be taken.
My hope is that these ideas are adopted so no one else experiences what I had to go through.

Very happy with the service we received from Sam

We dealt with Sue McGow, the service that they provided was superb. Very personal to our needs and highly professional.
When we collected our new car they so efficient and again very professional.
When all paperwork was completed the manager came to thank us and I was greeted with a beautiful bouquet of flowers.
Made my day even more special. So grateful.
Highly recommended ⭐️⭐️⭐️⭐️⭐️

An excellent experience from the moment we first entered the dealership. The salesman (Sam) could not have been more helpful. He was courteous, smart and displayed good product information. He had a pleasant style; not at all pushy but detailed the advantages of the C5 Aircross and demonstrated them on a showroom model. We ended up buying a new C5 Aircross C-Line. Picking the car up was fun and we felt special. Overall a 5* rating.

As a disabled person, after 8 months of waiting time, collected an absolute new EV Citroën. having some battery issues right after 1 week and when I called them and explained the issue, I've been told was an appointment within the next 30 days, which means they left me without running the car till that even after 30 days and no matter that I'm not a usual healthy person. finally, I cancelled the contract and sent the car back to the dealership. now, no car and have to search for a trustable make and model and of course a true dealership. Don't go with them whatsoever.

I would give zero stars if i could.
Arranged a service for a fault, advised of the urgency of this and date booked.
Drove a the way to the garage to be turned away. Appointment had been cancelled without informing me. No help given at all despite explaining the urgency. No customer care at all. I was left in a very difficult situation with my car.

We spoke with Sue she couldn't of been more helpful with everything we needed to know so we went ahead and brought our new car

Unpressured sales advice and information. Excellent sale from the start. My third purchase from this dealer