Stellantis &You UK - Citroen Walton Reviews 

197
TrustScore 4.5 out of 5

4.4

143 Hersham Road, KT12 1RR Walton-on-Thames, GB


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Rated 5 out of 5 stars

Really recommend for servicing everyone is so friendly and helpful. Charlotte went above and beyond to get our car ready! Thank you!

Company replied

Rated 5 out of 5 stars

I would give the Citroën garage a 10 out of 10 for the warranty repair work they carried out on my car. When I first bought the car new, it had several issues, but they took care of everything under w... See more

Company replied

Rated 5 out of 5 stars

An excellent experience from the moment we first entered the dealership. The salesman (Sam) could not have been more helpful. He was courteous, smart and displayed good product information. He had... See more

Company replied

Rated 1 out of 5 stars

Booking platform for services and MOT, displays slots to book but when you do book, the garage calls up and advises the booking tool doesn't integrate with the garages diary. Poor communication throu... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 143 Hersham Road, KT12 1RR, Walton-on-Thames, United Kingdom

  • 0193 2797 477

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

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Replied to 97% of negative reviews

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4.4

All reviews

(197)

3,026 reviews in the last 12 months

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Rated 4 out of 5 stars

thank you

Polite very helpful and done in a timely manner.

April 25, 2023
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

My van was on a recall to check over…

My van was on a recall to check over the brake pipes .they also checked over the complete van for any other problems. Above and beyond service.

April 17, 2023
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Great service from David Connor at…

Great service from David Connor at Stellantis. He explained everything very clearly and there was no pressure to commit

April 14, 2023
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

A helpful and knowledgeable staff…

A helpful and knowledgeable staff member.

April 10, 2023
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Rated 4 out of 5 stars

Friendly & helpful

Friendly, helpful and informative staff. Good communication throughout. Issues fully diagnosed and work carried out as outlined.
Only negative aspect was the long wait for parts to complete the repair, leading to me being without my vehicle for several weeks.

March 29, 2023
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

Amazing help and service from Sam

Amazing help and service from Sam. He did all the paperwork, made it so easy for me and I walked away with a fantastic new car! Totally trustworthy and so friendly. Can’t recommend him or his manager Gavin, enough.

March 24, 2023
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

Reliable car dealer

I have recently purchased a car from Sue and I am very pleased with the experience. She was very helpful, informative and responsive, made the buying process smooth and hassle free. Highly recommended dealer, I will definitely use Stellantis in the future.

March 28, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

Thank you Sue McGow.Walton Branch

Thank you to Sue McGow for finding the exact car with specifications I wanted . I limited her search as only wanted Grey & Manual Peugeot 208 ! Sue was so helpful . I had returned to Sue after her help with finding my previous car 3 years ago

February 28, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Rated 5 out of 5 stars

Exceptional Customer Service

We had a lot of trouble looking for a suitable car. Carlos and Zac were extremely helpful and patient with letting us test drive various cars.
I would have no hesitation in recommending Walton Stellantis to friends and family.

March 22, 2023
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Sam was a great guy at Walton on Thames…

Sam was a great guy at Walton on Thames he kept me updated on my car and when it arrived he spent time showing all features inside and also up the new sat nav it was pleasure having him help me no rushing or being pushy

March 13, 2023
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Excellent service!

Thank you, Ioannis, for your time yesterday investigating the damage caused to my car. It is reassuring to know that you are only a telephone call away to offer help and advice when needed. We went to Carcraft in Morden on our way home. I introduced myself and explained you had suggested I visit him to inspect the repair. He tightened a couple of bolts and confirmed all was OK. Once again many thanks for your help.

March 2, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Amazing service

Amazing service and assistance. Special thanks to Yannis for his help and support.

February 17, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Citroen Motability …

I was a Motability customer in January this year.
The all round experience was positive the only negative was a wait for mats but not a problem.
The salesperson was Sam who was very personable , he provided a good all round experience.
I would recommend the dealership
…. & the coffee !

January 31, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Mobility scheme team at Stellantis &…

Mobility scheme team at Stellantis & You Citroen Walton provided excellent service! They presented themselves very professionally and they were very kind and patient! They’re extremely helpful with making sure that customers get what they’re looking for and go home with a happy smile. I highly recommend!!

February 9, 2023
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Not your standard car salesmen/women

I have just bought a car from Stellantis &You in Walton-on-Thames. From the moment I called to arrange a test drive to the moment I drove away in my car, the service I received was outstanding! Nothing was too much trouble, the staff treated me like an old friend and were extremely attentive without being pushy.

I would particularly like to mention Yanni, who oversaw the whole process for us. He was honest, informative and went above and beyond. Gavin and Dan were also extremely helpful and friendly. Thank you all so much!

I would not hesitate to come back again in the future!!!

February 10, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

The team at Stellantis Citroen were fantastic

The team at Stellantis Citroen Walton-On-Thames have again been fantastic. David and Marcus couldn't have done more in helping getting my daughter her first new car. It's quite daunting when going through this for the first time, but they guided her through and she now has a lovely new C3, which she loves. Thank you both and to the whole team for this experience. I highly recommend them for any new or used purchases.

February 7, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. We were looking for a car for our daughter and Marcus was so knowledgeable and helpful. One happy daughter!

February 7, 2023
Unprompted review
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

My Robins and Day Car Purchase

I have been dealing with Robins and Day at Walton for more than twenty years, I can honestly say that I have never had anything but a positive experience with them throughout this time. I was wishing to upgrade my current Peugeot but due to my disability, the newer models are a little to big for me to manage efficiently. I was shown a Citroen C3 Hatchback, had a test drive and knew immediately this was the car for me. Unfortunately I was then taken ill unexpectedly but the team could not have been more helpful during this time when delivery of the car to me was delayed through none of their fault. Olly and his colleague were extremely helpful on my first visit, David subsequently visited and assisted me with the paperwork, Callum delivered the new Citroen and removed my Peugeot back to Walton, after ensuring that I was happy with my updated model and Gavin was extremely helpful with the overall experience going over and above what could be expected to assist the whole process. I could not fault any of the team as they were all so very efficient, helpful and extremely pleasant throughout the whole period of time. I would never dream of going anywhere else for my motoring requirements, which are most essential to me in my compromised position. I have no hesitation in recommending their services and my daughter and myself are so very grateful for all their help and attention to me during this time of obtaining my new car making this an excellent experience.

January 31, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Carlos was absolutely fantastic…

Carlos was absolutely fantastic salesman, very polite calm and explained everything to us .
Thank you Carlos

January 14, 2023
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you so much again for your feedback! We hope you have a great day!

Rated 1 out of 5 stars

Booking platform for services and MOT

Booking platform for services and MOT, displays slots to book but when you do book, the garage calls up and advises the booking tool doesn't integrate with the garages diary.
Poor communication throughout the two day service. They have to be chased, chased and chased, to get any information.

January 10, 2023
Unprompted review
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Peter Forsdick, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We will contact you today to understand more. Thank you

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