Stellantis &You UK - Citroen Walton Reviews 

197
TrustScore 4.5 out of 5

4.4

143 Hersham Road, KT12 1RR Walton-on-Thames, GB


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Rated 5 out of 5 stars

Really recommend for servicing everyone is so friendly and helpful. Charlotte went above and beyond to get our car ready! Thank you!

Company replied

Rated 5 out of 5 stars

I would give the Citroën garage a 10 out of 10 for the warranty repair work they carried out on my car. When I first bought the car new, it had several issues, but they took care of everything under w... See more

Company replied

Rated 5 out of 5 stars

An excellent experience from the moment we first entered the dealership. The salesman (Sam) could not have been more helpful. He was courteous, smart and displayed good product information. He had... See more

Company replied

Rated 1 out of 5 stars

Booking platform for services and MOT, displays slots to book but when you do book, the garage calls up and advises the booking tool doesn't integrate with the garages diary. Poor communication throu... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 143 Hersham Road, KT12 1RR, Walton-on-Thames, United Kingdom

  • 0193 2797 477

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

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4.4

All reviews

(197)

3,026 reviews in the last 12 months

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Rated 5 out of 5 stars

Informative no sales pressure

Informative no sales pressure. Look forward to delivery of my new car.

January 10, 2023
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Carlos was brilliant

Carlos was brilliant, he was very patient with all our questions, knowledge about all car models and wasn't a pushy sales man at all. We would definitly recommended him to anyone wanting to buy a car.

December 29, 2022
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Sue was very helpful nothing was too…

Sue was very helpful nothing was too much trouble you were job took her time explained everything good service well done what's today's date 29th today's date

December 29, 2022
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Rated 4 out of 5 stars

Long term fans of Dan & Hazel!

I have known Dan, Hazel & the team for a number of years. I purchased my first Peugeot from them over 12 years ago in Morden. When they then moved to Walton I followed them there!!
Both Dan & Hazel always go out of their way to look after me when I’m in the dealership and I always receive a warm and friendly service- which is why I have bought 6 different cars from them. Dan got me a fabulous deal on my current car and it is my favourite car so far!!
I do business with ‘people’ not companies and Dan & Hazel are the reason I keep my business with Peugeot.
Happy new year to all the team and wishing you all a very successful 2023!!

November 17, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Dan Parianen

Dan Parianen was polite, easy to talk to, professional & gave me all the information I needed, explained things clear & throughly.

December 20, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Hi Joshua Cover, we are very happy to have provided you with such a positive experience! We hope to see you soon!

Rated 5 out of 5 stars

Fantastic staff and service

Dan was amazing at selling me my new car. He was very knowledgeable and answered any questions I had. Dan went above and beyond and I couldn’t be happier with the staff and my new car.

September 29, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Amazing experience

Amazing experience, would recommend and come back for my next car

December 5, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Good dealer

Popped in to view a couple of cars seen online. Friendly and knowledgeable staff team, good vehicles, fair prices. Recommended.

November 5, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Sam Auger was an absolute superstar

Sam Auger was an absolute superstar! Really fantastic customer service, thank you for helping me to choose the car!

November 5, 2022
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

I was only looking at cars as not…

I was only looking at cars as not decided yet but sales team gave me all the information I needed & were so helpful even though they knew They were not going to get a sale that day but I will be back

October 28, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Hi Lucy Hosey, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

Fantastic experience at Robins and Day…

Fantastic experience at Robins and Day Citroen when we recently bought our C5. The team were so helpful and welcoming it made the purchase so simple. Would highly recommend anyone looking to buy a new or used Citroen to visit them.

October 15, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Hi Ben Childs, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Friendly and knowledgeable staff

The staff were all approachable and welcoming, happy to answer any questions we asked and very happy to let us test drive our preferred car twice.
Callum was very knowledgeable and answered all our questions, and if he was not sure about something went out of his way to find out for us.

October 24, 2022
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Reply from Stellantis &You UK - Citroen Walton

Hi Julie Whitmore, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Went to look for a used car

Went to look for a used car, sales team were very professional, my wife and I are going back at the weekend for a test drive. A wonderful experience all round.

October 22, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Rated 1 out of 5 stars

Absolutely shocking customer service…

Absolutely shocking customer service probably the worst in the country Peugeot walton never call u bk like there suppose to to keep u updated it's an absolute nightmare to get through on the phone that's if u get through and if undo get through more than once I had the phone picked up and put straight down stay well clear of this one oh and make sure u check where the real location of the garage is unlike guildford which is miles away from guildford and actually in the next town of godalming very mis leading information and had to walk bk to guildford as the trains only run once an hour from godalming which is not on it should b re named as godalming not guildford upset u could say that Peugeot cars nothing but problem after problem there cash cows and u will waste alot of money fixing it so just a heads up oh it took a month nearly to fix my car and they only gave me a courtesy car for the last week so I had 3 weeks of walking my son to his hospital appointments shocking absolutely shocking

September 6, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Daniel Moyle, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for leaving feedback. Please reach out to us at 01932 797477 so we may identify ways to improve your experience.

Rated 5 out of 5 stars

Fantastic service and friendly staff…

Fantastic service and friendly staff the show room was clean and tidy

September 25, 2022
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 1 out of 5 stars

service communications is absolutely…RUBBISH

service communications is absolutely unacceptable. Been left 30 mn on the phone then transferred 3 times and then still on hold. no-one has been able to update me on the status of my car which has been in there service department for 48 hours. COW BOYS

September 14, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Hi Christiane , we appreciate your honest feedback, as we are always looking for ways to improve. I hope Terry looked after you this time around . Please let me know if there is anything else you need . Regards Marcus

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Highly recommend and thank you to Sam for all your assistance with placing my order.

September 6, 2022
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Rated 5 out of 5 stars

Great service

Booked in my DS3 for a service, to my surprise unlike other dealers I was greeted by friendly staff who wanted to help. I was looked after straight away. Later that day I was called and they ran through the advisories from the service. When I collected the car was clean and ready for me. Well done on a great service. This is exactly how it should be at a main dealer

August 18, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Always get my car serviced here

Always get my car serviced here. Lovely team, amazing experience. No issues getting a loaner. Best dealership I’ve dealt with in the area by far.

August 12, 2022
Unprompted review
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Reply from Stellantis &You UK - Citroen Walton

Matt Pickett Gaming, we are glad we could help! We look forward to your next visit! Take care!

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