Stellantis &You UK - Citroen Walton Reviews 

197
TrustScore 4.5 out of 5

4.4

143 Hersham Road, KT12 1RR Walton-on-Thames, GB


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Rated 5 out of 5 stars

Really recommend for servicing everyone is so friendly and helpful. Charlotte went above and beyond to get our car ready! Thank you!

Company replied

Rated 5 out of 5 stars

I would give the Citroën garage a 10 out of 10 for the warranty repair work they carried out on my car. When I first bought the car new, it had several issues, but they took care of everything under w... See more

Company replied

Rated 5 out of 5 stars

An excellent experience from the moment we first entered the dealership. The salesman (Sam) could not have been more helpful. He was courteous, smart and displayed good product information. He had... See more

Company replied

Rated 1 out of 5 stars

Booking platform for services and MOT, displays slots to book but when you do book, the garage calls up and advises the booking tool doesn't integrate with the garages diary. Poor communication throu... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 143 Hersham Road, KT12 1RR, Walton-on-Thames, United Kingdom

  • 0193 2797 477

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

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4.4

All reviews

(197)

3,026 reviews in the last 12 months

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Rated 5 out of 5 stars

Sam is a good sales person

Sam is a good sales person. He knew his stuff, but wasn't pushy

July 15, 2022
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Rated 4 out of 5 stars

Hazel and team in Hersham were polite …

Hazel and team in Hersham were polite through and had a good attention to detail

June 13, 2022
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Reply from Stellantis &You UK - Citroen Walton

Thank you for taking the time to let us know how we did. We hope you have a great day! Robins & Day

Rated 5 out of 5 stars

Very helpful

May 28, 2022
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Thank you for taking the time to let us know how we did. We hope you have a great day! Robins & Day

Rated 5 out of 5 stars

Sam Auger very friendly welcome helpful…

Sam Auger very friendly welcome helpful I am happy to order my car atmosphere very pleasant

April 11, 2022
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Reply from Stellantis &You UK - Citroen Walton

Kule, We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Robins & Day

Rated 5 out of 5 stars

Sam Auger was fantastic with me today…

Sam Auger was fantastic with me today went through many option I asked and got down to what I went for on mobility car , couldn’t ask for a better dealership with this man

April 11, 2022
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Reply from Stellantis &You UK - Citroen Walton

We are very happy to have provided you with such a positive experience! Thank you for letting our team know how we did. We look forward to helping again in the future. Take care!

Robins & Day

Rated 5 out of 5 stars

I am a returning customer to Robins and…

I am a returning customer to Robins and Day and cannot fault my return journey! Great car - great customer care!

April 5, 2022
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Reply from Stellantis &You UK - Citroen Walton

Thank you for your feedback! We really appreciate our loyal customers and we hope to help you again in the future. Many thanks. Robins & Day

Rated 5 out of 5 stars

From walking through the front door

From walking through the front door and was met with a nice welcome and shown to a waiting area, was offered a hot drink that was mad and delivered to me, the sales adviser was very helpful and polite, mad for a very nice experience

March 23, 2022
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Reply from Stellantis &You UK - Citroen Walton

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Robins & Day

Rated 4 out of 5 stars

Helpful and pleasant staff

Helpful and pleasant staff. Got the impression that they they were doing their best to get the best deal for me.
One negative comment, the parking situation was awful, I just about drove off to a compeditors dealerships because I could not find a parking.

March 18, 2022
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Reply from Stellantis &You UK - Citroen Walton

Thank you for taking the time to let us know how we did. We hope you have a great day!
Robins & Day

Rated 5 out of 5 stars

Another excellent experience.

Another excellent experience.
This is our 8th car purchase through David Conner and it has always been a real
pleasure to deal with him.

March 5, 2022
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Robins & Day

Rated 5 out of 5 stars

Robins and Day, Walton

We visited Robins and Day Walton today to consider changing our car. David Connor dealt with our enquiry and as usual completely understood our requirements.
We left as very happy customers with our new car ordered.

February 26, 2022
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Reply from Stellantis &You UK - Citroen Walton

Thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day! We hope you have a fantastic day!
Robins & Day

Rated 4 out of 5 stars

The Salesman was very helpful and…

The Salesman was very helpful and knowledgeable. However, the car was filthy inside and could have done with a wash outside as well as there were bird waste drops in a few locations. This was supposed to be a VIP Event therefore would expect a very clean car!!!

January 25, 2022
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Reply from Stellantis &You UK - Citroen Walton

Thank you for taking the time to let us know how we did. We appreciate your honest feedback, as we are always looking for ways to improve and we will use your comments to refine our efforts.
Kind Regards
Robins & Day

Rated 5 out of 5 stars

Brilliant Experience.

The Customer Service was excellent. I dealt with the Motability Advisor, Sam Auger. He was very helpful, informative, polite. He easily answer any questions l had. 5*

January 17, 2022
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Reply from Stellantis &You UK - Citroen Walton

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Robins & Day

Rated 5 out of 5 stars

R&D are like family

R&D are like family
They are trusted to have your needs at heart
We have been patrons for years
My wife and I are Motability customers and have spent hours and hours
Looking for the right car for us with Sam
We told him all of our requirements and he patiently listened discussed our needs and then showed us lots of different vehicles that we thought we wanted and with his help were able to come to a proper conclusion
We arrived at a vehicle that is properly suitable for our needs, not what we thought we needed
They will come and pick up your car if there is a problem
Their Service is brilliant
Satisfied customer

December 12, 2021
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Reply from Stellantis &You UK - Citroen Walton

Dennis, Thank you for this wonderful feedback! We really appreciate our loyal customers and we hope to help you again in the future. Many thanks. Robins & Day

Rated 5 out of 5 stars
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Thank you for your kind review; we are happy to pass along your comments to the team here at Robins & Day! We hope you have a fantastic day!
Robins & Day

Rated 5 out of 5 stars

The sales staff were persistent and…

The sales staff were persistent and patient in their efforts to offer us various options over time even though we were unsure exactly what we wanted at the start of the buying process. The test drives were arranged easily and the test car was ready when we arrived. Even after we paid the deposit the sales staff made an effort to make sure that we were still given good service. Any delays are due entirely to supply problems. We look forward to collecting our new car when it arrives.

November 27, 2021
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Reply from Stellantis &You UK - Citroen Walton

Phil, Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please let us know!
Kind Regards,
Robins & Day

Rated 5 out of 5 stars

Painless experience

Painless experience. Sam the Salesperson was very knowledgeable and helpful. We were very happy with the deal reached. We expected nothing less from this company who have looked after our car for many years.

November 9, 2021
Stellantis &You UK - Citroen Walton logo

Reply from Stellantis &You UK - Citroen Walton

Brian, Thank you for your feedback. We really appreciate our loyal customers and we hope to help you again in the future. Many thanks. Robins & Day

Rated 5 out of 5 stars

Robins Day are excellent and trustworthy

Robins Day have continued to provide an excellent service. This is our second new car with them and they have continued to work hard to listen, to find what is best for us and to genuinely make things work financially. We were dealing with the Walton branch and David Connor, who is the antithesis of the stereotypical car salesman and leaves you feeling that nothing is too much trouble. Importantly, we were compelled to return based on excellent after sales service and ongoing services. Great experience all round.

October 14, 2021
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Reply from Stellantis &You UK - Citroen Walton

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please let us know!
Kind Regards,
Robins & Day

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always - would thoroughly recommend if you are looking to buy a new car

September 30, 2021
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Reply from Stellantis &You UK - Citroen Walton

Hi Jacqueline, we are very happy we could provide you with a positive experience. Thank you, and have a fantastic day! Kind Regards, Robins & Day

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