Despite a change in salesman during the purchase of my new car the experience was straightforward with friendly staff. The car arrived when expected, a fair valuation for my part exchange vehicle was... See more
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Excellent service from the moment we arrived at the dealership, we were greeted warmly and professionally. We did not actually plan to buy a car that day, but we did totally based on the service we r... See more
Company replied
I had the great pleasure of having Josh from the Coventry branch look after me. His professionalism and knowledge were fantastic. He assured me of a quick turn around. Which he delivered on. Overall a... See more
Company replied
Carl at the Coventry branch who is the motability specialist was fantastic when it came to me choosing my next car. I had an idea what car I wanted but was a little apprehensive about having a hybrid... See more
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Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
Phoenix Corner, Kenpas Highway, CV3 6PE, Coventry, United Kingdom
- 0247 641 1515
4.5
Excellent
747 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Great experience
Great experience, open and transparent customer service from Leigh. Went above and beyond like noticing no boot cover and finding one and used car brought back to like new exterior.
September 13, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi Edward, thanks for your 5* review about Leigh and I will share with him tomorrow, when he is back in the business. It's great to hear that he went the extra mile for you and I am glad we could deliver a 5* experience for you, many thanks, Scott James - Sales Manager
Unprofessional and misleading experience
Very poor service. I went in about rust on my car wheel and was told to book an appointment for an engineer. After rescheduling twice, no engineer ever looked at the wheel Alice Bell, who claimed to be the manager, simply checked it herself and dismissed it as surface rust. This could have been told to me from the start instead of wasting my time. she is neither knowledgeable enough about the process nor able to handle customers professionally. This experience has left me with no confidence in the service provided.
September 4, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi Terezinha, this is very disappointing to read however having spoken to Alice (who is an ex-technician) and the workshop controller (who is an ex-Master Technician) who also looked at the vehicle, I don't feel like the whole picture has been explained here. I've been advised that a note was on the job to get a technician to look at your rear wheels to assess rust on your brakes. Alice, being an ex-technician took our workshop controller who is an ex-Master Technician, out while you waited inside to look at the vehicle to ensure a second opinion was taken on the vehicle. There was very minimal surface rust on the rear hub of the discs, so no actual rust on the actual face of the brake discs where the pads make contact. They were deemed to be perfectly acceptable condition and it can be expected in our climate and weather conditions. For example, the amount of rain we see means brake disc rust is very common and is worn off by braking while driving. Brand new vehicles will arrive in the same condition, this is completely normal. Alice then came back inside and explained this as well as why it would not be covered under any warranty as it's not a defect - any replacement part would end up in the same condition due to the weather. Alice is one of our service managers, an ex-technician and very knowledgeable. In this instance, she has advised you correctly and saved you a lot of time rather than leaving your car with us. Unfortunately, we are unable to advise on this until we have seen the car in person, but this is where Alice has done all of the right things while you are here. I've been advised Alice treated you professionally and kindly, as she does all customers. Our staff do not wear name badges for the sake of it, Alice is one of our service managers and has advised you correctly. I understand you may not be pleased with the diagnosis but this is why we get the opinion of our very experienced technicians, master technicians and workshop controllers to help. You are more than welcome to book your vehicle in with us, however you would be required to leave the vehicle with us and it would be chargeable unless deemed to be covered via warranty. However, I would not advise this as we have already explained it is surface rust which is completely normal in UK conditions. Kind regards, Jack Palmer, General Manager
Great service
September 3, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi Sarah, Thanks for your 5* review, I'll share this with Leigh. I'm glad we could deliver a 5* experience for you. Many Thanks Jack Palmer General Manager
Cameron gowers service was excellent
Cameron Gower who dealt with myself and wayne made everything so easy and relaxed especially for wayne who picked the car up and was very nervous about everything on the day ,cameron put him so much at ease he made everything smoothe ! If i was to recomend anyone as a motability dealer at stellantis it would be cameron gower ,a true gent 😊
August 23, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi Suzanne. Thankyou so much for your 5* review and the wonderful comments you have left about Cameron. I will let him know what you have said about him and your experience when he is back in tomorrow and I am so glad we could deliver a 5* experience for you. Many thanks, Scott James - Brand Sales Manager.
The place to get ripped off.
I called up in advance asking for a test drive of a 308.... Got there and test drive not possible.
I spoke with one of the sales guys, told them my need and requirements.... Offered £2k less for my car, compared to their own website valuation.... And didn't even look at my car!!!
Then when it comes to what to buy.... No negotiating, put hardly any effort into it....
I went to Richard Sanders after. They quoted me £23k for a brand new 308, APR much lower too.... Compared to Stellantis which was £33k!!!!! For the same car!!!! Both cars were coming from the RDC!
You would have thought the connection between Stellantis and Peugeot you would get the best deal, not this showroom!!!
To reply to the Stellantis reply. My online valuation was done on the same day I went into the Coventry branch. They say no record of me being there.... Would they like the week long conversation between me and sales on email?
July 14, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Good morning Aaron and thanks for letting us know about your experience, which appears to be late July so a few weeks ago now. As you can imagine, the website valuation is driven by AI and it states that the estimate is not an offer to buy, the valuation is valid only for the day of inspection and can be reduced or changed by the retailer, with a final appraisal at the dealership. I can see that you home location is Banbury and we have no record of you visiting our site in Coventry. Each dealer, whether main dealer or private franchise has their own process of carrying out their business and I am sorry that we did not get to an agreement with you and at least you still managed to purchase the car you wanted in the Peugeot brand, albeit from another outlet. Good luck with your new Peugeot 308 and may we wish you many happy miles motoring in your new car.
Friendly te and helpful as always
Friendly te and helpful as always. Leigh Surman has yet again given fantastic service
August 29, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Good morning Rachel and thanks so much for your 5* review and the lovely comments you have left about Leigh. I will share this with him tomorrow and I am glad we could deliver a 5* experience for you. Many thanks, Scott James - Citroen Sales Manager.
Stellantis &You
Would have given 5 star but they failed to let me know the car was ready to be collected.
August 28, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi Pauline, Thanks for your 4* review, I'll share this with the service team. Thanks for the feedback also, I will make sure the team are aware as I am conscious that communication is key to a great service. Hopefully we can make it 5 stars next time round! Many Thanks, Jack Palmer General Manager
New Car
Excellent customer service! All options and models thoroughly explained. Opportunities to discuss and test drives all available. Purchase successful!
August 20, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi Sue, Thanks for your 5* review, I'll share this with Leigh. I'm glad we could deliver a 5* experience for you. Many Thanks Jack Palmer General Manager
Leigh Surman at Coventry branch was…
Leigh Surman at Coventry branch was very professional and never pushy in any way.
Explained everything in detail.
August 19, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Thanks for your super 5* review Jon and I will let Leigh know what you have said about your experience with him. Kind regards, Scott James - Citroen New Car Sales Manager.
Stellantis - absolutely brilliant!
Cameron was absolutely brilliant. He was patient as I calculated my budget for each possibility and definitely not at all pushy. He made the whole experience enjoyable. Highly recommend both Cameron and Stellantis. All the staff were friendly and the showroom was lovely and clean. 5*
August 16, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Thanks for the super 5* review Jacqui and it was great to hear what you have said about Cameron, the team and the site as well. I will pass on what you have said to everyone, especially Cameron, and thanks again for the wonderful feedback. Kind regards, Scott James - Citroen New Car Sales Manager.
I didn’t know which car l wanted but…
I didn’t know which car l wanted but settled on a 2008 hybrid and it’s great
August 7, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Thanks for your 5* review Susan and it is great to know that we looked after you and that you think you 2008 hybrid is great. I will make sure I pass on to the team what you have said about your experience. Kind regards, Scott James - Citroen New Car Sales Manager.
Was kept informed regular about my car
Was kept informed regular about my car, friendly and helpful staff
August 12, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
It was lovely to talk to Dominique and as I mentioned, let me know if you want to get the the couple of things mentioned checked out. Thanks so much for your 5* review and your comments about our staff, that was perfect. Kind regards, Scott James - Citroen New Car Sales Manager.
The service was great from start to…
The service was great from start to finish. Aaron answered all questions for me, even the stupid ones. Always kept in the loop. Correspondences was always quick. A much better experience than previous dealships I’ve visited.
July 31, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi Lucy, Thanks for your 5* review, I'll share this with Aaron. I'm glad we could deliver a 5* experience for you. Many Thanks Jack Palmer General Manager
Terrible customer services.had my…
Terrible customer services.had my Citroen 2013 ds recalled due to Air bags being dangerous. On the letter from Citroen said do not drive your car . Coventry stellantis tried getting me to drive my car to them . They then left me without a car for over 3 weeks and only Got a replacement car on the day it was being fixed. The guy who picked my car up ran my diesel out so when I picked it up was empty _ hardly enough to get to petrol station. Sent me round in calling them to get it sorted but they ignored me . Very dishonest company. The feedback must be from new cars only or manipulated because 1000’of people had cars recalled. My engine warning light came on on way home saying engine fault was perfectly fine before air bags being replaced. I would never deal with Citroen ever again theve lost A customer in me for obvious reasons i just seen the reply they said they couldn’t find me on the system? It’s clear they deleted me instead of offering compensation. Citroen had 900 million subsidies from the government to sort the problem so I think they have skimmed the money. People with out Cars due to the call back should have been given replacement cars for the amount of time without a car in my case over 3 weeks while paying insurance. I’ll be contacting them again through a solicitor this time
June 2, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi Ant,
Unfortunately we are in a very similar predicament to yourself. Citroen, the manufacturer, have issued the recall and stop drive campaign - not ourselves. We understand the inconvenience and frustration this can cause, as it has caused the same level of disruption our end where we are seeing 20-30 recalls a day on top of our usual busy diary. Our team are working very hard behind the scenes in completing these recalls in what is an unprecedented time for all of us, however we do not have an endless supply of vehicles to loan to every customer. Our vehicles are booked out for the day of the booking only, so it's great to hear this is exactly how the loan vehicle worked on the day for you. This ensures we are treating every customer the same and fairly. Your vehicle would have driven to our garage and back only, it is not our responsibility to replenish your diesel for a visit to our workshop. We do not manipulate our feedback and it is not possible to do so. We are a manufacturer owned dealership, but unfortunately sometimes we are unable to manage customer's expectations that do not fall within our remit or control. I am unable to actually locate you in our booking system to investigate your concerns any further.
Kind regards,
Jack Palmer
General Manager
I recently purchased a Peugeot 2008…
I recently purchased a Peugeot 2008 from Carl and couldn’t be happier with the whole experience. Carl made the process incredibly straightforward from start to finish, no pressure, just honest advice and clear communication. Everything was explained clearly, and he went out of his way to ensure everything ran smoothly. The car was exactly as described, and I'm really pleased with it. Highly recommend Carl if you're looking for a hassle-free and trustworthy car buying experience!
July 22, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi Karen, Thanks for your 5* review, I'll share this with Carl. I'm glad we could deliver a 5* experience for you. Many Thanks Jack Palmer General Manager
Good for MOTs, but avoid for repairs – terrible parts delays & no communication
If you only need a basic service or MOT, they’re fine. But when it comes to repairs, the experience is extremely frustrating.
I waited over a month for parts, finally had my car booked in and collected, only to get a call saying they’d only ordered one part of a generic item—when Peugeot clearly requires both sides to be replaced together.
I was told the genuine parts would arrive the next day, but over another month has passed with no update. Texts and call-back requests have been ignored.
Okay for simple jobs, but if you need actual repairs, expect long delays and poor communication.
June 3, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi Shadow, I am sorry to hear of your recent experience, this is clearly not up to our usual standards we strive to deliver. However, I am unable to locate you in our system to try and rectify this for you with the name given. It is very rare see a review of this nature at Coventry. To assist with this, it would be good for you to send me your contact details and registration number so I can investigate further. Please contact me on jack.palmer@stellantis.com. As no name or contact details have been left, I am unable to contact you directly. Kind regards, Jack Palmer General Manager
Very good at Peugeot Coventry Kara…
Very good at Peugeot Coventry Kara McSheffrey took us through the procedure for motorbilty, we had a test drive and then sorted the paperwork job done. Kara was very polite and knowledgeable.
July 12, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi Tony, Thanks for your 5* review, I'll share this with Kara. I'm glad we could deliver a 5* experience for you. Many Thanks Jack Palmer General Manager
Review of Service
Cameron was very helpful. He explained everything very clearly and concisely. 5 stars
June 27, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi, Thanks for your 5* review, I'll share this with Cameron. I'm glad we could deliver a 5* experience for you. Many Thanks Jack Palmer General Manager
Very happy with my new 2008
Very happy with my new 2008, thank you Cameron.
June 30, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi K Clarke, Thanks for your 5* review, I'll share this with Cameron. I'm glad we could deliver a 5* experience for you. Many Thanks Jack Palmer General Manager
Promising car
Very efficient and pleasant process resulting in us buying what looks to be, though very early days, a good car
We dealt with a very nice, un pushy salesman called Kaz. He gave us time and space to examine the car and think about whether we wanted to proceed.
At no point did he attempt to to hassle us. Most used car salespeople would do well to adopt Kaz’s manner
June 27, 2025
Unprompted review
Reply from Stellantis &You UK - Peugeot Coventry
Hi Jennie, Thanks for your 5* review, I'll share this with Kaz. I'm glad we could deliver a 5* experience for you. Many Thanks Jack Palmer General Manager
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