Stellantis &You UK - Peugeot Coventry Reviews 

I recently purchased a used car from Stellantis & You UK - Peugeot Coventry, and I must say the entire experience was made exceptional thanks to Karandeep. From start to finish, his communication was clear, prompt, and informative. He made the process smooth and stress-free, taking the time to answer all my questions with patience and professionalism.

Karandeep went above and beyond to ensure I felt confident and well-informed throughout. His friendly approach, attention to detail, and genuine commitment to customer satisfaction truly stood out. I couldn't be happier with my purchase and would highly recommend Karandeep to anyone looking for a reliable and hassle-free car buying experience.

We had a great experience visiting the Peugeot dealership in Coventry. Kaz was brilliant and even though we hadn't booked a test drive, he sorted one out in a matter of minutes. In fact this happened twice. He was extremely helpful and polite without being pushy at all, and he was very knowledgeable and always knew the answers to all of our questions.
We weren't even sure that we wanted to buy a brand new car but we loved the 208 and Kaz sorted out a great deal.

Kaz was exceptionally helpful and understood completely the problems I was having with the tailgate of my 2008. He recommended a 3008 with automatic tailgate and offered me a test drive. The 3008 was a much more comfortable car and gives me more space. Kaz was very informative and made changing my car a simple easy procedure. Thank you Kaz.

The sale advisor cameron was really helpful.

At the Coventry branch of Stellantis, Aaron was super professional and courteous. The service was fast and efficient from start to finish

Very good experience dealing with Rowan
We are pleased with the car and with everything Peugeot dealership has done

Kara again has made me feel like such a valued customer. She has ensured I know how to use the car, offered me a second appointment to ensure I can operate all of the controls, checks in with me that I am happy with the car via email which is lovely and really cares. (I love the car!!!) She didn't judge me with bringing my 3 small 'excitable' children with me, was patient and kind with me (and my children). I will only buy my next car from her, and I hope she is still works there in 3 years time.

Very welcoming, pleasant, clear with information.

Our experience at Coventry Stellantis was VERY good thanks to Kaz. He was EXTREMELY helpful and he understood our requirements. Looking forward to collecting our new car. Many thanks Kaz.

I am posting this amended review at the request of Stellantis & You Coventry, who have stated that they will honour the original quote of £299 for the brake pad and disc replacement by refunding the overcharge. They have informed me that a cheque will be sent to me to resolve the matter.

While I would have preferred to receive the refund first and then amend my review accordingly, I have been asked to update my review as a condition for receiving the cheque. As such, I am doing so in reliance on their word and with the expectation that they will follow through promptly.

I will consider this matter satisfactorily resolved once the refund is received.

Original review is as follows:
I am writing to formally express my dissatisfaction with the service I received from Stellantis & You Coventry. I was initially quoted £299 for the replacement of brake pads and discs. However, on the day of the scheduled service — and only after my vehicle had been taken into the garage — I was informed that the cost had increased to £469.

At no point prior to this was I contacted to approve or even made aware of this substantial change in cost. This constitutes a failure to provide full and timely disclosure of material information and deprived me of the opportunity to give informed consent before the work commenced.

Given the safety-critical nature of the repairs, I was left with no reasonable choice but to proceed, despite being placed under unexpected financial pressure. This lack of transparency and the tactic of presenting revised costs only after the service had begun is highly unprofessional and raises serious concerns about the ethical standards of this establishment.

Stellantis & You Coventry must review their customer communication protocols to ensure that no other customer is placed in such a vulnerable position.

Rowan has been brilliant from start to finish. Clear explanation and no pushy sales techniques. Would highly recommend. 👍🏻

Kaz was very good and made sure I
GOT my new 3008 GT in March, he took care of all my needs.

Kaz was great, thank you

I recently bought a C4 Cactus Flair PureTech 1.2 110s/s (2019, 37k mileage) from Stellantis in Coventry from their ‘Approved cars’ deals. My experience has been very good overall.

I used to own a C4 Cactus Flair (2016) but the car—or its PureTech engine—came with a lot of problems that people may have heard of, especially issues with the cam/wet belt deteriorating and wrecking the engine if left unchecked. Being aware of this issue but still loving the C4 Cactus, I was looking to buy a second-hand one but only if the cam belt had been changed, and only really wanted to buy from a franchised dealership as I don't know much about cars.

As it happens, such a car was available at the Coventry dealership. The salesman, Kaz, was very nice on the phone and confirmed that they a C4 Cactus being prepared with a new cam belt being fitted. Kaz then contacted me straight away over Whatsapp and sent me the link to reserve the car for 5 days (£99 fee that gets refunded). The car wasn’t meant to start preparation for another week, but Kaz assured me that they were holding the reservation for me until I had got a chance to come and test drive it. Two days later, on the 13th of Feb, Kaz sent me an update about—
- the preparation of the vehicle
- the timeframe for getting the cambelt changed
- getting further inspection checks done
- being serviced
- getting a new MOT

While waiting, the following week I go on the website to check the car, and I could see anyone was able to reserve it. I rang the dealership for confirmation that the car was still reserved for me, which they confirmed (even if their computers were showing the car as not reserved?). In the meantime the car's price had gone up due to market fluctuation but Kaz confirmed that it would be sold at the price that it was advertised at when reserved, or even lower depending on the live market price, and I did end up paying a little bit less!

Fast forward to the 7th of March (so more than 3 weeks later), the car was finally back at the dealership after having all the mechanical work done in the Birmingham workshop. The process took longer than usual because they were waiting on parts being shipped from France to do the work. Kaz kept me updated throughout the process and answered all the questions I sent by text--as he did in person when I finally took it for a 30min test drive. During the test drive the car felt great although it made a little ‘woosh’ sound when going over speed-bumps (not sure whether it had anything to do with suspensions?). I raised my concerns with Kaz who reassured me that the car had undergone detailed checks and that no problems were raised by technicians. The car was also due to have a fresh MOT done and if anything was structurally problematic with the suspensions, it would be flagged up during the inspection. Being reassured with this info, I signed the order form and paid for the car.

I went to collect the car with its freshly passed MOT a few days later. Kaz activated for me the free 7-day insurance and sorted out all the paperwork with the V5 logbook and the road tax on my behalf. He sent me all the documents by email. I asked a few questions about what was covered or not by the 6months warranty, and Kaz was very straightforward and mentioned that wear and tear (eg. brakes) was not covered but everything else was pretty much covered, so should I have a problem with the car within the next 6 months it would be covered. He explained how the car had been serviced, what had been changed / replaced (oil, air filter etc.). The next day I nearly had a mini heart attack though, because I opened the car service book and took a look at the inspection check report carried out by Stellantis pre-sale. It listed all the parts of the vehicles which had been checked by the technicians and some costly ones were highlighted in red (eg. front brake pads 90% worn, discs lipped; exhaust centre section front mounting fractured). I wasn’t sure whether the replacement work on these parts had been carried out or not before the sale, so I texted Kaz who reassured me that all the components in the sections highlighted in red in the inspection report had been replaced. Everything that was listed in yellow was advisory and was there for me to keep an eye on (eg. changing brake fluid). The inspection report is very detailed and thorough (3 pages long), and you get a lot of useful information. Kaz also asked the technician what specific oil I needed to use to top up the engine and sent me all the information on Whatsapp.

Overall, it was a great experience for a novice like me. Kaz was very welcoming, available and informative, keeping me regularly updated with the different timeframes. If you are looking for an ‘approved car’ at the Coventry dealer, you will get a second-hand car which has been thoroughly checked and prepared to high standards for its owner.

As always the team were helpful, professional and efficient. Will be back again!

Kara Mc. Sheffrey is very professional and helpful.
She convinced me to my new car purchase with great knowledge.

Kaz was really great, very nice and helpful answered all our questions. He even went out his way to pick us up at the train station. I highly recommend Stellantis and you Coventry especially Kaz.

I gave them the criteria I was after and they went straight in with what I wanted and didn't try to over sell me. It was exactly what I needed.

Great experience