Stellantis &You UK - Peugeot Guildford Reviews 

549
TrustScore 4.5 out of 5

4.7

Hurtmore Rd, GU7 2RD Godalming, GB


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Rated 5 out of 5 stars

Perfect every time I visit this Stellantis&you dealership… Today I took my car in for a recall, I arrived, checked the vehicle in and left it with them for the day. Received updates via texts fro... See more

Company replied

Rated 5 out of 5 stars

What an absolute pleasure to buy and sell a car! Ainsling’s professionalism and knowledge made the whole experience a joy. Having worked in the service industry myself for over 30 years it is qui... See more

Company replied

Rated 2 out of 5 stars

Sadly I contacted Peugeot 3 times to chase up getting prices for a car I had taken on a test drive, and am still waiting a week later. Decided to give up chasing and have ended up purchasing another c... See more

Company replied

Rated 5 out of 5 stars

Alison went the extra mile from ordering the car to collecting it, ran through everything ensured I was completely happy! I am thrilled with the car and couldn’t have asked anymore from her! Thank you... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

549 reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(549)

3,050 reviews in the last 12 months

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Rated 5 out of 5 stars

Great buying experience

Great buying experience. Very well informed and helpful with buying my new car! Also fantastic communication in the lead up to picking my car up. Couldn’t be happier.

July 23, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Hi Lucy

Thank you for taking the time to share your experience and giving us a 5 Star rating . Enjoy your new car and we all look forward to looking after you in the future

regards
Bill Davey
General Manager

Rated 1 out of 5 stars

Good service garage but not good for used cars

While I was waiting for my car to be fixed, I saw a used car that would suit my DS's need at Stellantis Godalming. He bought that used car (35000miles number plat 2018). When he collected the car, it broke down less than 6 miles of the garage!!
After 48 hours the car was still not fixed by the garage and the electric courtesy car was not suitable for my DS's need so he asked for a full refund of the money he paid with his saving. The garage used car sale manager said the money will be transfer onto his account in 2 to 3 days but unfortunately my son is still waiting after 4 days and has to take public transport to while waiting to get the money to buy another car. Very poor customer service for used car sale, will not buy a car there in the future.

July 16, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Hi Val

We are so sorry your Sales experience with us was not the level of customer service you have previously received from us . I apologise for the time it took to get your sons money back into his account this was slightly out of our control as i explained on the phone . I hope you will continue to use our aftersales department in the future and give us an opportunity to reinstate your confidence in us .

Regards

Bill Davey
General Manager

Rated 1 out of 5 stars

Refused to hand over car on Saturdays

Turned up on Saturday to collect my car.
Had carefully followed instructions on how to pay for car with a BACS transfer which I did on the Wednesday.
Salesperson didn’t work Thursdays or Friday so had to wait for the Saturday to collect the car.
Turned up on Saturday to be told as they were unable to check I had paid wouldn’t release the car.
Salesperson took no responsibility and said it was completely my fault for not telling them I had paid by BACS. I was given no other way of paying when the sale was agreed.

July 13, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Guildford

Good afternoon Nick

I am sorry to hear about your experience with us and the disappointment this caused you on the day . It should have been confirmed on the day of purchase how you were paying the balance and this situation would not have happened . We will take actions to prevent this happening again .

Regards
Bill Davey
General Manager

Rated 5 out of 5 stars

Friendly staff,courteous

Friendly staff,courteous. Helpful during a difficult time.

July 20, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Hi Jan
Thank you for sharing your experience and giving us a 5Star review we all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Very good company and great customer…

Very good company and great customer service from the start, can’t praise the young lady that took care of us enough.

July 16, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Susan,

I'm glad to hear you had a good experience and we appreciate your 5 star review. I will pass on your comments to Aislinn - she'll be overjoyed to hear how well she looked after you.

We look forward to seeing you again in future.

Best regards,
Chris Jones
Sales Manager

Rated 5 out of 5 stars

I can't thank you all enough

I can't thank you all enough, especially Suzie. She kept me well informed throughout and went above and beyond for me whilst the car is as with them. The work completed was of very high standards.

July 18, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Hi Katie,

I'm glad to hear that you were kept informed and you found the service to be of a high standard. We appreciate your 5 star review and I will be passing on your positive comments to Suzie and the aftersales team.

We look forward to seeing you next time.

Best regards,
Chris Jones
Sales Manager

Rated 5 out of 5 stars

Excellent staff

Excellent staff, good waiting area with coffee and keeps you updated with the progress of the car. I'm a costumer for the last 6 years and no complains, very happy with the service a big thank you to all the team carry on with the good service.

July 9, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Hello Marco,

I'm pleased to hear about your positive comments and thank you for your 5 star review. Your continued loyalty is appreciated and we hope to see you again soon.

Best regards,
Chris Jones
Used Car Sales Manager

Rated 5 out of 5 stars

Always have wonderful service at…

Always have wonderful service at Stellantis and You Guildford.
All staff are really attentive from the initial phone conversation through to the day of bringing car in.
Would definitely recommend.

July 8, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Hello Jo,

Thanks for your 5 star review and your continued loyalty. We look forward to seeing you next time.

Best regards,
Chris Jones
Used Car Sales Manager

Rated 5 out of 5 stars

There was a large selection of cars and…

There was a large selection of cars and the salesperson Yasmin was extremely helpful and great to deal with.

July 11, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Hello Vaughan,

Thank you for taking the time to leave us a five-star review, I can assure you it is much appreciated. It was a pleasure to provide you with your new vehicle. We look forward to seeing you in future.

Best regards,
Chris Jones
Used Car Sales Manager

Rated 5 out of 5 stars

Excellent Service, Care and Attention

Bought many cars in my time but this has to be one of the most enjoyable experiences. James, Aislinn & Paul where faultless from start to finish. Really lovely people who seem to take pride in providing a premier service (very rare these days). Would not hesitate to recommend them and the dealership to anyone who's looking for a new car. Well done & thank you guys

July 5, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Mike

Thank you for taking the time to share your experience . The Team at Guildford are amazing and we all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Well run dealership with staff that…

Well run dealership with staff that understand and appreciate the needs of the customer.

June 28, 2024
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Stephen

Thank you for taking the time to give us a 5 Star rating and sharing your experience . We all look forward to looking after you in the future

Regards
Bill Davey
General Manager

Rated 5 out of 5 stars

Aislinn was amazing so helpful and made…

Aislinn was amazing so helpful and made sure i understood everything. Had the car for a few weeks now and can’t fault the quality of service!!

June 1, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Good Morning

Thank you for taking the time to share your experience with Aislinn

We all look forward to looking after you in the future

Regards
Bill Davey
General Manager

Rated 5 out of 5 stars

Excellent service from Aislinn

Aislinn was beyond amazing, had a query on a car which she managed to sort out. Aislinn did her upmost to keep me updated even working in the evening to let me know the outcome of what she had found. I would 100% recommend Aislinn and what a huge asset she is to your company.

June 3, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Jo

Thank you for sharing your experience with Aislinn and for your 5 Star rating

We all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

What an absolute treasure AISLINN is

What an absolute treasure AISLINN is, So helpful and informative. We had an idea of what car we wanted but thanks to her we have the car we dreamed of having. I cannot praise her enough for the level of service she has given us!

May 19, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Jason

Thank you for taking the time to share your experience with Aislinn and we agree she is a treasure . Enjoy your New car and we all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Aislinn was very helpful and…

Aislinn was very helpful and knowledgeable. She made the whole experience as straightforward as possible.

April 12, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Thank you for sharing your experience with Aislinn and giving us a five star rating

We all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Great Service

Arrived on a wet Sunday morning having seen the car I had seen advertised on Autotrader, asked to have a look and keys were handed over with no fuss. After a good look at the car, Aislinn and Chris were both friendly and honest and couldn’t be more helpful when discussing the numbers and taking my car in p/x.Excellent service with great staff in that I completed the deal and changed cars the very next day. Highly recommend.

April 29, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Ian

Thank you for sharing your experience with Aislinn and Chris . Enjoy your new car and we all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Amazing professional service from Terry…

Amazing professional service from Terry and Craig at Peurgot had a electrical issue with my boxer van 1 hrs later found 3 faults that 2 macanics could not find so in short it pays to use a main dealer

May 1, 2024
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Wayne

Thank you for taking the time to share your experience we really do appreciate it and we all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Impressed

Decided to pop in and view the Peugeot 308 in the flesh as was passing and had already looked this modern stylish model up on line. Aislinn approached us in the showroom and from the start seemed very knowledgeable about this particular lovely car. Her friendly manner and non pushy sales advice won the day along with a reasonable offer for my part ex 2year old car. As this was my first experience of Peugeot and its range of vehicles I already feel this will not be my last. Many thanks, Aislinn and all the dedicated staff at Stellantis Peugeot Guildford.

March 19, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi Ralph

Thank you for your kind words and 5 Star rating Aislinn is a super star as you experienced and we all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Peugeot 308 & a happy customer.

Friendly & helpful staff.
Competitive fixed price vehicle servicing.
Full / major service on my 2014 Peugeot 308.
Quality parts with a warranty 👍

March 18, 2024
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Reply from Stellantis &You UK - Peugeot Guildford

Hi Mr & Mrs Ordish

Thanks for your kind review we all look forward to looking after you in the future

Regards

Bill Davey
General Manager

Rated 5 out of 5 stars

Excellent service from Sales Adviser Aislinn

Excellent service from Aislinn. The process was fully explained and all paperwork was hitch free. Friendly and professional approach which made buying a car from this dealer easy and stress free.

February 26, 2024
Unprompted review
Stellantis &You UK - Peugeot Guildford logo

Reply from Stellantis &You UK - Peugeot Guildford

Hi

Thank you for your kind review and 5 star rating we all look forward to looking after you in the future

Regards

Bill Davey
General Manager

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