Stellantis &You UK - Peugeot Hatfield Reviews 

I was impressed by the great service offered by Eniola.He ensured we were greeted when we went to pick up our new car and was cheerful and welcoming.He explained in detail what we needed to know and took us to the car where he set up all the connections. He is phoning soon to see how we are getting on.

My taxi needed a service and it was booked in on tuesday 9th june, i recieved my video of what was right/wrong. Later that day i got a call to say i need 2 new tyres at a cost of £180 each and 2 new bulbs@ £50. They kept my car for the night.
Wednesday 10th june i heard nothing so i called around 1.30 only to be told the man doing the service is ill so it wont be done today😡. I have a job to take customers to the airport at 8 am on thursday but no vehicle what am i supposed to do? I cancelled the job customers i will never hear from again lost £140.
Thursday 11th june update at 08.17 we will be starting your service soon what the fu**, i got a call around 5pm to say it is ready and the cost is £853, i had to pay it to get my car back. How do i go about getting a refund for loss of business?
I will NEVER use them again!!!!

Originally,I didn’t have a very good Peugeot experience when I first bought my new car with the Norton Group. However, these scoundrel's closed and transferred my order to Stellantis which turned out to be a blessing in disguise! Big shout out to Christianne Haswell who dealt with my order very professionally and was always willing to go the extra mile to ensure I had a very positive customer experience with Stellantis!

From choosing my car on the Stellantis website to driving it off the forecourt, the whole process was smooth and stress‑free.
Mr Eni Omijidi at Stellantis Hatfield was not only professional but genuinely supportive every step of the way.

Just picked up our new car from Stellantis in Hatfield, all such an easy process from beginning to end, made all the better by the lovely Steven, professional, very friendly and knowledgeable. Two very happy customers, would highly recommend.

Exceptional service

Seamless transaction , very happy with Eniola my sales advisor , really great guy and very happy with my new Peugeot 5008.
Will definitely come back in the future

After a poor service experience yesterday due to staff shortage (which I wasn't told originally or would have been more understanding) I finally got through to a manager. I was listened too and apologised to and this really helped, they understood my frustrations and apologised and rectified my issues. Even getting my car driven back to me as I can’t come to collect now, Some things can’t be helped but if things explained clearer as they have been now this would help. Not a great start but an amazing finish to my service experience kind regards Zoe Jenkins

When i contacted Stellantis and You i was in a very tough situation and stressed, but with the assistance i received with every step by step in purchasing a vehicle made me certain and sure i was in the right place and i received good and friendly customer services from Steven. I would definitely recommend Stellantis and You and good services specifically from Steven

I left a deposit on a car on Saturday and was clearly told it would be delivered on Monday. Despite this, I later found out the car had been sold to someone else on Sunday and collected on Monday.

This means I was either misled or not told the truth, because I was given assurances that were not followed through at all.

I spoke with the manager and the salesperson, Steven, who both made promises that ultimately meant nothing. I relied on what I was told, and now I am left without a car and having to pay for a hire car out of my own pocket.

As someone with a child who has additional needs, this has caused serious stress and disruption. A car is not a luxury for me, it is essential.

Absolutely unacceptable service, very poor communication, and I would strongly advise others to be cautious. I would not trust this company again.

Steven was very friendly and knowledgeable about the vehicle we purchased. He was not pushy with trying to sell extras and full understood our situation. I would definitely use Stellantis &You and in particular Steve again.

I had my car in for a service and MOT and the experience was excellent.

Tracey and Beth went above and beyond to make sure everything was handled smoothly. They were communicative, transparent, and genuinely supportive throughout. I felt looked after the entire time, and nothing was too much trouble for them.

It’s clear they really care about their customers, and that makes all the difference. I’ll definitely be returning and would happily recommend them to others.

Steven was amazing and very patient with me while I made sure that the car and the price was right for me.

Every single query I had was answered clearly and Steven checked on every tweak I made rather than tell me it can't be done.

Eniola omidijji was brilliant good customer service and got the job done 5 star

Eniola omidiji was amazing best service we have had sorting a car out 5 star service

Absolutely incredible service from start to finish. I was assisted by Bethany Gates at the Hatfield branch, who was extremely helpful throughout the entire process. Everything was handled professionally, efficiently, and with clear communication. The service was exceptional—easy, quick, and seamless. I couldn’t be happier with the experience and would highly recommend. Thanks again Bethany!

Peter Ward was very knowledgeable and helpful in ensuring that I picked the right vehicle for my needs!

alec was amazing, helped me buy my first car!! friendly and communicative with no pressure or stress, showed me one on the forecourt and then helped me order one in from another stellantis. thanks alec

Eniola Omidiji was extremely helpful from start to finish. Always keeping me updated and informed. I would recommend this dealership and Eniola particularly.

Whilst this is dated August 2025, this has been an ongoing issue since I bought the car from Stellantis in February.

When I bought the car in February it did not have a wheel wrench to remove the lug nuts which I discovered when I got a puncture. Thankfully you rectified this but it shouldn't have happened in the first place if the checks on the vehicle had been properly carried out (and it was noted as being present in the vehicle in the check form).

In April the "com pack" which controls the indicators had to be replaced because the right indicator would turn on at a hair trigger touch of the control - this fault developed almost as soon as I bought the car in February so I assumed it to be a design feature until the indicator started coming on when I went over bumps in the road. It was in fact a dangerous fault and the mechanic who diagnosed it said "well it's a Peugeout." Hardly a vote of confidence for your product.

In early June, water began leaking through the top of the windscreen onto the steering wheel, dashboard and driver's seat after some rain. I have never had a fault like this develop in a car.

This repair took 10 days in which time I was supplied with a loan vehicle. I was provided with no introduction to this unfamiliar vehicle (which was an automatic that I have never driven and I didn't even know how to put it in gear) and was highly uneconomical, costing me over £100 in petrol in the time I had it (10 days). The washer fluid also ran out after 2 days and I had to replace this at my own cost and time. During this period I received vague communication from the service team who did not keep me up to date as to the progress of the work and when I tried to call the dealership I was cut off on several occasions.

After this repair a new fault emerged in August, tyre pressure warnings, engine fault light and ambient temperature were all displayed (-30C in some cases). This was "repaired" with the temperature sensor "replaced" and I was told that the 3 faults may be interlinked but no explanation as to why.

In October 2025 the engine fault light came on again. I booked in again (given an urgent return due to the recurring faults) and asked for a loan car again due to work requirements. When I arrived at the dealership I was told there was no loan car available and would have to rebook again, waiting 3 weeks for a loan car. On the day I arrived at the dealership, the engine fault light had gone out 1 mile from the dealership. The service team then said they could find no fault with the car, despite the engine fault light being on for almost a month. I was provided with an electric car despite having no means of charging the vehicle at home and the range being only 250 miles (at best) when I drive from 500 miles a week for work. The car was so horrendous to drive I returned it the same day as I was told by the service team that no fault could be detected and no fault lot exists within the car itself so no history can be checked.

In December 2025 the engine fault light, ambient temperature error and tyre pressure warnings returned. My car was booked for a service on December 19th and I raised this issue and asked if it could be looked at during the service which I was told no as more time was needed (is 3 hours not enough?). The earliest date for this is January 26th 2026 (over a month wait) as again I require a loan vehicle.

Since starting driving in 2007, I've owned half a dozen cars and can count on one hand the number of faults that have required communication with a dealership. None of them produced 5 faults in 6 months that required multiple calls to the dealership (which is nigh on impossible to get through to on the phone), repeated trips to drop off the car, and lost time waiting for work to be done. For the most recent work I was never given a timescale but was told to have the car dropped off early in the morning, had to chase to get an update (which did not arrive by text as promised) and then was asked very insistently when I would be back to collect the vehicle!

The radio has had a constant issue with cutting out, repeating the broadcast and the speakers cutting out at random around the interior of the car. I assumed this was my own hearing at first but it has been noted by my wife and daughter and it has gotten worse over time.

I have experienced a constant stream of utter garbage quality service from all levels of the dealership. The service team appear to be incredulous that I have an extended warranty (thank God that I do) and the used car manager's attitude has been "sorry but what do you think I can do about it?". The Aftershaves Manager offered a £100 service credit to change a review on TrustPilot which it turns out is a breach of the TrustPilot conditions!