Stellantis &You UK - Peugeot Hatfield Reviews 

Harrison was fantastic, very knowledgable and helpful. He made the experience easy from start to finish. We will enjoy our new Peugeot 3008!

Knowledgeable staff, Works done on time, very clean premises, always wash the car when finished the service. Very pleasant and friendly staff.

Amazing work ethic courtesy and care. From Sales Billy - to Beth and all the Service Staff we have had the best care. Billy in Sales always has the time to come and check on us and he is a great asset to your Company as is Beth and all the Service Managers - thank you everyone for your professionalism thus far.
Mr & Mrs W.

Had them look into a knocking noise no rip off expense just a check test driven and returned no issues with the car .A good honest garage who doesn't try to rip you off Staff are great

Took 6 weeks to book in.
Service went well, but no news on the diagnostics and repair I also need - while I am unable to find out what is happening to my car - booked it in on Friday very early, but neither Friday nor Saturday did I hear back, and lines too busy to get through (spent two hours then gave up).
Now it is Monday and I was promised a call back... 2 hrs in still nothing.
The problem is that they have not even told me what might be wrong - so I am unable to authorise any repair, which means the car will be even more delayed as once they get back they will still have to repair it.
finally got the call back - technician was not really able to explain what is going on and asked for more diagnostics - then cut me off the line - calling again the lines are too busy... waiting - then cut off the line again - then I am told the technician is now on his lunch break (within 30 secs of me speaking it them) when I did not even need to speak to them anymore...I needed to speak to fron desk to authorise further diagnostics, but no luck.
clearly they may not know how long a repair takes etc but I cannot even get them to understand that I am authorising the diagnostics they asked for...
Chaos. Not impressed.
I have been there for nearly 20 years and service/call back was always prompt, communication clear and professional. Now utter confusion.
Different garage for me from now on.

Fantastic service from start to finish despite the difficulties of quite a significant issue with the car. Beth is an absolute legend and the customer care was second to none.

Friendly and helpful and the car was exactly what we were looking for.

Every thing went perfectly from the initial phone contact to make the booking to the job being completed on time and at the agreed cost. Excellent!

This is my first ever complaint.
From the beginning of my engagement with the Hatfield dealership, I paid a deposit of £500 (although originally advised £250), with high expectations for a smooth and positive experience. Unfortunately, the reality has been quite the opposite. The initial issues arose when I arrived to collect my car at the agreed-upon time, only to find that the salesperson did not recognise me, claimed I was early, and informed me that the car had not been prepared. Furthermore, upon questioning the absence of the promised PSE mats, I was given paper 'cover' mats with no assurance of receiving the correct ones. I took my car home and cleaned myself.

This marked the commencement of a series of communication breakdowns and an overall lack of professionalism that I did not anticipate when choosing to purchase a vehicle from this dealership. The service on the car itself gave no assurances as no seat or body covers were used.

I paid £35,500 for the car and as not new, I was told to expect problems. I have fortunately found a Peugeot dealership that 'cares' so Hatfield and the Sales Director, it can be done regardless whether your customer buys new or used.

Over 3 months down the line and still lack of communication. Awful.

Happy with the experience, but there was a delay in collecting the car due to promised small paint issues not being done. However, we were very satisfied in the way this was dealt with.

Everything was perfect. Thank you.

I just collected my Peugeot 208 from Harrison of the Hatfield dealership. I got excellent service from start to finish I highly recommend this salesman and the dealership. Top marks
Steve stavrou

Avoid!! Terrible service and the manager does not care. I’ve taken my car here twice and both times it was returned to me unclean. Not only that but the hire car was also filthy with old cans and coffee cups on the floor.
Promised a call from the manager - nothing.
Also, absolute con artists with ‘recommended urgent work’ quoting over 2k when I’ve had my car for one year. Check the other reviews below with other customers that had the same experience!
Safe to say I won’t be returning not that they care as it’s clear targets come before customers!

Management and sales extremely helpful especially Eniolo Omididiji and Darren the Manager
also Beth on reception for being so helpful with service and repairs. Would definitely recommend buying a car from Stellontis Peugeot Hatfield.

We have always received a fantastic, friendly and professional service from Peter Crook and all of the team.
He always finds us the best deal available to suit our needs.
5 star service

Eniola and his colleagues made the process of a new vehicle purchase hassle free with their friendliness and professionalism.
I have always been impressed with the customer service from this dealership.

Great credit to Billy. He proved being a professional salesman, highly knowledgeable. He made us feel comfortable and built an instant bond with us. I had been dissatisfied with the dealers in the past but Billy has won my trust back.

People I have dealt with before, trust their advice.I feel I have got a deal which suits me.