Stellantis &You UK - Peugeot Hatfield Reviews 

The sales person sent me a video of them showing me the car I was interested in pre visit.
The showroom is spacious and comfortable and the salesperson was friendly and polite. There was a car available for a test drive. The sales team were open to a certain level of negotiation and I felt I was given a fair deal. The only reason for 4 stars is that I was originally told that delivery would be 8 weeks but was then informed it was more likely to be 12/13 weeks.

A wonderful experience today. Great communication during my visit with Billy who was very knowledgeable and helpful with all questions asked. Would highly recommend Stellantis to others.

It looks like I was too keen on my prior review of our Peugeot 2008 bought from Stellantis &you Hatfield. Unfortunately after picking up our car, 3 days after use I started to get issues with it. Before getting until these issues, we had checked that the car had been serviced. It had been serviced the day before picking it up. We had the book stamped with the service and asked for the service document which we received. After 3 days of use I was getting warning messages on the dashboard that the engine oil was low and there was an issue with the engine oil pressure (I presume caused by the lack of oil). I thought this can’t be right as it’s only just been serviced. I physically checked the engine oil levels and was shocked to learn that the messages were right, the oil level was way below minimum. I hadn’t bought any compatible engine oil before getting the car. I then researched what engine oil I needed for the car but was difficult to even find this out (Peugeot don’t issue the full manuals anymore which I then learnt all car companies are doing now). I wasn’t sure on the compatible engine oil so needed to check with the salesman. Additionally I noticed that the car was leaking engine oil from underneath. I checked that it was engine oil and not just water.

So I immediately contacted the salesman who agreed for the car to be returned and for the 3 issues to be looked into. (Had to take time off work to go back to the dealership). Upon returning the car the mechanics looked into the issues straightaway. We stayed at the dealership for around 1.5 hours and I was told all the issues had been resolved. The salesman was honest with me and said that the mechanic assigned to our car had not done his checks correctly when servicing the car.

So I took the car back. All messages for the engine oil on the dashboard were cleared and initially couldn’t see any leaks underneath. I also physically checked the engine oil level for peace of mind. However after driving the car for a few short trips back at home I noticed that engine oil leak was still happening. I was frustrated that obviously the mechanics hadn’t even looked at the leak. So the next day I called the salesman back. He checked with the mechanics and told me to check the engine oil level the next day to ensure the level wasn’t dramatically decreasing. And also if the engine oil leak was still there. Although I was convinced the issue hadn’t been fixed I did what I was advised.

The next day I checked the engine oil level which was fine but the engine oil was still leaking. I phoned the dealership back again and they agreed for the car to be returned yet again (taking more time off work with short notice). Upon returning the car the mechanics looked at the car immediately and we waited for around an hour. The mechanics had found the root cause of the engine oil leak. I’m not an expert but the leak was coming from the ‘oil stump’. Although it was frustrating that the issue hadn’t been found either by the service or at my first trip to the dealership I was relived that the root cause of the leak had been found. The engineers took the car for the rest of the day to replace the ‘oil stump’ and reseal it. We were given a courtesy car (free of charge) to use whilst our car was being fixed.

A few days later I picked up the car. Since driving the car there have been no further leaks. So I’m relived that the issue has finally been fixed.

I’m happy with the car itself and glad that the issues finally got resolved. I’m just disappointed that the car which is only 1 years old and bought from an official car dealership had not had these issues picked up and fixed and also having short cuts on the service. We had put a large portion of our life savings into the car. I had to take time off work with short notice to accommodate returning the car twice. It was also causing me stress as I was beginning to think the oil leak wouldn’t get fully resolved. The oils leaks has also left a big patch on our drive way. We did get an apology from the salesman and use of a free courtesy car for a few days which is better than nothing.

We First saw the car on spoticar And was very pleased with or what they advertise that comes with it however when we rang the dealership they said they did not do any things that was advertised e.g Bring the car to the local dealer,ect
After we decided to buy the car a problem started the bank would not release the money due to issues with bank account and then the after sales was terrible the car was delivered there was no walk round and told how the car worked also at the time of the test drive we did not get this either. There was marks on the car when it was delivered and so we have to get these sprayed and the dealership said they would refund the money however this is more time and effort that we have to do to get the car right we also did not get our £99 holding deposit return to our account I had to make several emails and phone calls at the time of writing this are still waiting as it does not get taken off the car price.
We wanted to buy extra Warranty this was not done
We just feel that the service Was not good.

Friendly helpful staff good price can’t fault experience

Left my 3 year old car for a warning light diagnostics and 2 months later and over 10 emails and calls later they are neither letting me take my car nor letting me know when they will fix it. They happily charge £160 ph labour, but cannot clearly tell me what is going on and when they will fix it. Even Peugeot HQ customer services cloud not help. Absolute disgrace

After finding our ideal car online to having it delivered to our door, it was a smooth and uncomplicated ride.
Being able to speak/email with the same person each time we needed information was great (and not having to repeat ourselves).
staff were very friendly and helpful throughout :D

Great service provided. The salesman was very friendly and helpful. The only slight improvement would be that the salesman didn’t know all the information regarding the car service plan when asked, but would find out when we return to pick up our vehicle.

Helpful customer service. Help with problem identification and solving them. Good with after service communication.

Highly professional and dedicated customer service.

Courteous and helpful salesperson. Very thorough and took the time to understand our needs and priorities and did not try to sell us more than we wanted. Professional throughout.

Sales Executive Billy Knightly aways offers help, advice and support, which is much appreciated.

The whole process of exchanging/buying a car has been made far easier and less stressful due to his personable, friendly and knowledgeable input. He is an asset and a credit to the dealership.

Went above and beyond to find the perfect car for me I am registered disabled and there attention to details were impeccable making my purchase relaxing and comfortable highly highly recommend and a huge thank you

The sales assistant was polite, friendly and professional. He listened to my needs.

I don’t have enough good words for this garage. I made a huge error when buying a new car and spending a large amount of money, the team did everything possible to put this right for me and I could not be more grateful.
The team are not pushy in any way here and take your own personal circumstances into consideration when deciding on making a purchase. If you are looking for a new car you should start here and ask for Eni, he is an absolute legend, nothing is too much trouble. Thank you everyone!

Professional, polite and helpful throughout the whole process of buying the car. I would not hesitate recommending Peugeot Hatfield.

The most awful experience dealing with Stellantis Hatfield. Booked my Van for a MOT and Service 3 weeks in advance and 1 day before my booking in March they called leaving a voice message saying they can`t do my MOT because it`s a Class 7 vehicle and the lead time is 3 weeks. Apparently, they sub-led to another MOT centre and only look at the job card 1 day before the booking, which in my case they discovered I have a class 7 vehicle, I find this ridiculous. Quite sure you would check this in advance,I actually called 4 days before the booking to add a fault with the vehicle and I haven`t been questioned about the booking, I was assured everything it`s fine. Trying to get in touch with somebody there was a pain, everything went through their Call centre and when I finally did the lady from the Service team said to go where I bought the VAN from and hang up the phone. The call centre left a few messages for the Service manager, but nobody came back to me so I called Peugeot customer care and explained the full story. This does not help me since now my MOT and Service are running out next week and I have an Extended warranty and MOT Test warranty with Peugeot, which is pointless if this is the level you are treated at a Main Dealership.

Excellent customer service. Listened to our needs and the best deal was found for us once we’d decided on the car we wanted.