Stellantis &You UK - Peugeot Nottingham Reviews 

483
TrustScore 4.5 out of 5

4.5

375 Mansfield Road, NG5 2DA Nottingham, GB


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Rated 5 out of 5 stars

Alex collected my car for service and MOT he was very polite and understanding, the service he provides it’s very useful and essential for me. If this service wasn’t available I would have to take my... See more

Rated 5 out of 5 stars

Massive thank you to Peugeot Nottingham service dept. Izzy has been so easy to deal with, she has gone above and beyond to make my visit as seamless as possible. Thank you to, Izzy, and the team at No... See more

Company replied

Rated 5 out of 5 stars

Alex collected my car for service today and this is such an essential service and i rely on this service to keep my car in good condition. Alex is a wonderful polite man and has made this service so e... See more

Company replied

Rated 1 out of 5 stars

Faulty vehicle & false advertisement. I purchased a car from this dealership just before Christmas, firstly the advert stated full service history, upon receiving the documents it only had part his... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 375 Mansfield Road, NG5 2DA, Nottingham, United Kingdom

  • 0115 960 1050

4.5

Excellent

TrustScore 4.5 out of 5

483 reviews

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Replied to 96% of negative reviews

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4.5

All reviews

(483)

3,111 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Fantastic service and staff are lovely on the service desk. Explained everything that they were doing, lots of communication. Cleaned car inside and out.

December 12, 2024
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Reply from Stellantis &You UK - Peugeot Nottingham

Hi Mrs Holder, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Nottingham. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Excellent midday spent at the Peugeot…

Excellent midday spent at the Peugeot showroom looking at the new 208 GT models. Gary Seagrave was absolutely excellent and spent around 2 hours with us looking and talking through everything to do with the car! An excellent service provided by Gary today, the showroom are extremely lucky to have him as a part of their team!

November 24, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Nottingham

Thank you for taking the time to leave your review and your kind words. We endeavour to provide the highest levels of customer service possible and im really pleased you have experienced this with Gary. He certainly does a great job for us.

Rated 5 out of 5 stars

I was kept up to date with the work…

I was kept up to date with the work that was carried out on my car. Staff were very helpful and went through everything with me

November 19, 2024
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Reply from Stellantis &You UK - Peugeot Nottingham

Hi Gill, Thank you so much for taking the time to fill out a review for us, i am really please to hear that we managed to deliver the level of service we would hope for all of our customers. If there is anything else we can help with please do not hesitate to give us a call.
Many Thanks
Jason

Rated 2 out of 5 stars

Failed up upgrade my SatNav system

Failed up upgrade my SatNav system. Promised me call backs to discuss next step. Never received. Chased them and was promised more call backs. Still no response.

November 14, 2024
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Reply from Stellantis &You UK - Peugeot Nottingham

Hi Mr Roe, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Stellantis &You Peugeot Nottingham, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact Glen our aftersales manager at 0115 960 1050 to discuss ways we can resolve the issue.

Rated 5 out of 5 stars

Fantastic Customer Service

Really impressed with Stellantis. I dealt with Gary S who was outstanding from start to finish. No hard sell, just a decent, honest person with a genuine approach to helping me buy.
I really can’t fault them.

November 1, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Nottingham

Hello Neale, Thank you for taking the time to leave us a review and your kind words. We endeavour to provide the highest levels of customer service every day and pleased you experienced this with Gary.

Rated 5 out of 5 stars

Excellent service

Excellent service, kept informed at all stages of the service, really enjoyed the health check video very informative, and a special shout out to the collection driver Gary Seagrave he’s was polite and courteous and put the customers requirements first.

October 30, 2024
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Reply from Stellantis &You UK - Peugeot Nottingham

Hi Graeme Palmer, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Nottingham. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Service and MOT

We booked our car in for a service and MOT. While we were out in the City we were told of a minor problem with a CV boot clip and shown a photograph of the offending part. We authorised the repair and the MOT and service were completed. When we arrived back at the garage the car was ready and clean. The whole process was without drama and fuss. We were treated in a courteous, friendly and efficient manner throughout and would have no reservations in recommending Stellantis &You UK to others.

October 25, 2024
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Reply from Stellantis &You UK - Peugeot Nottingham

Thank you for taking the time to leave us a review and your kind words. We strive to deliver the highest levels of customer service daily and please you have experienced this first hand.

Rated 5 out of 5 stars

This was a dealership i had never heard…

This was a dealership i had never heard of until searching for a particular used vehicle. they have lots of branches but not near us in north yorks. dealt with salesman over phone. very professional and helpfull. everything done and collection was great. Nice dealership - great service and helpful all the way through. would recommend them highly
a shout out to John Blackmore (salesman) and his used car boss Karl Marsden couldnt have been nicer

October 8, 2024
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Reply from Stellantis &You UK - Peugeot Nottingham

Hello Mr Moore. Thank you for your kind words. I'm pleased you have had the experience we strive to deliver every day, our customers are at the centre of everything we do. Welcome to the Peugeot family and enjoy your new car.

Rated 5 out of 5 stars

Great purchase experience

Just bought my (used) Peugot.
Excellent customer service from Gary Foster who kept in touch all through the process, and fully explained everything on the day I drove it away.
Highly recommended.

October 17, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Nottingham

Hi Geraldine, thank you for the excellent rating. It’s rewarding to know our team provided the level of service we strive to deliver. Kind regards, Stellantis &You UK

Rated 5 out of 5 stars

Thank you for an excellent experience

I recently bought a new car and feel the sale ,service and information from Gary Seagrave was excellent . I felt listened to and confident , that I was being looked after and not pushed into making decisions I was not comfortable with.

October 18, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Nottingham

Hi Carole Manser, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Nottingham. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Rated 5 out of 5 stars

Positive buying experience…..

We found a vehicle that we liked on autotrader and contacted the dealership. Our enquiry was handled by Jake who was very helpful, answered all our questions and did all he could to facilitate us purchasing the vehicle, which we did. We then dealt with Lewis, and again every step of the purchase was handled professionally and promptly. We collected the vehicle 5 days after initially having purchased it and it was exactly as described. Lewis had the vehicle ready to go at the agreed time and we are absolutely delighted with it. Positive buying experience from everyone we dealt with.

October 5, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Nottingham

Hello Mr Davies, Thank you for your kind words and feedback. We endeavour to provide the highest level of customer service we can. Welcome to the Peugeot Family and you always know where we are should you need any further help.

Rated 5 out of 5 stars

Great communication.

Sent reminder re service and MOT due and booking easy.
Car picked up as agreed and Jack at garage rang with update of work required. As I didn't have appropriate tool to remove wheel for tyre change I was quite worried but he reassured me and work schedule arranged and carried out.

September 20, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Nottingham

Hi Pat Oldershaw, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Nottingham. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Rated 5 out of 5 stars

Everything about the experience was…

Everything about the experience was satisfactory. All of the staff were helpful and attentive.

September 21, 2024
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Reply from Stellantis &You UK - Peugeot Nottingham

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

A SATISFYING FEELING

ABSOLUTELY 💯 BRILLIANT IN ALL DEPARTMENTS

September 2, 2024
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Reply from Stellantis &You UK - Peugeot Nottingham

Hi Margaret Beaumont, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Nottingham. We're happy we could meet your expectations! This review will mean a lot to the team as we strive very hard to make everybody's experience with us equally as memorable, we appreciate that sometimes we cannot meet everybody's expectations but delighted we got it right for you.
Once again thank you for taking the time to leave this review
Regards
Stellantis&You Nottingham

Rated 1 out of 5 stars

Poor Sales Pitch and Disrespect of Customer

I don't know if this is 'common practice' in
the 'Car Sales World' to clearly and repetitively mention a 'discount' yet when signing the paperwork, the discount 'does not exist'.
If I wanted a 'Yarn to be Spun'...I would 'knit!'.

Obviously, I cancelled the order and and as a result
I do not expect any sales advisor or anyone in life
per se, raising their voice at me unjustifiably and using any bullying tactics against me either as if one is doing me a 'favour'.
May I mention that the car is 'not free', it was to be paid for.

The sales advisor in question was spitting his
'distorted facts' to the wrong person!
And no sales advisor should be behaving in such
an awful manner to any customer.
This is not acceptable behaviour by any means.

1. The customer is paramount (sales, business etc)
2. One never knows who that customer is as for instance, that person could be from head office, social influencer etc and that would not be good for the sales staff and reputation of any company if one is mistreated.

Fundamentally the point being made here is that
'All customers need to be treated well, no matter who they are' and having a 'good and open sales pitch is most important as the respectful treatment of any customer is.'


June 25, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Nottingham

Good morning, I am truly sorry to see your comments and concerned by the points raised. If possible i would like to find out more information as our records do not come up with a Lilly B and without more information i cannot look into what has happened, the issues raised were they definitely with the branch at Nottingham?.
Please feel free to contact myself Jason Harvey 0115 9626467 and i will certainly look into this matter urgently.

Rated 5 out of 5 stars

Outstanding Professionalism and…

Outstanding Professionalism and Amazing Customer Service, Gary S and Gary F!!!

We sincerely thank Gary Seagrave for agreeing on a test drive and for his role in empowering us with the necessary knowledge to make an informed decision afterwards. We also appreciate Gary Foster's active listening and dedication to addressing ALL our concerns. His patience and support instilled in us a sense of reassurance that our satisfaction was of utmost priority to him. From going through the paperwork to delivery, it was a truly brilliant experience. We are extremely satisfied customers, and our experience was nothing short of fantastic. A massive THANK YOU to Gary F and Gary S at Stellantis & You (Nottingham).

June 6, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Nottingham

Hi T Blessed, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Nottingham. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Peugeot Nottingham. The advisor I dealt with was Gary Seagrave. This chap knows his stuff and made buying the new car and absolute doddle. I would not go anywhere else now and in three years I will be going back again. Amazing experience all round. If you decide to visit Peugeot Nottingham then ask for Gary Seagrave he will definitely help you out.

June 4, 2024
Unprompted review
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Reply from Stellantis &You UK - Peugeot Nottingham

Hi John W, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Nottingham. We're happy we could meet your expectations. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stellantis &You Peugeot Nottingham!

Rated 5 out of 5 stars

Brilliant service

Brilliant service

May 28, 2024
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Reply from Stellantis &You UK - Peugeot Nottingham

Thank you for taking the time to leave a review for us at Stellantis &You Peugeot Nottingham. We're happy we could meet your expectations!

Rated 5 out of 5 stars

Wilson was excellent.

Wilson was excellent.
The other person I should have seen had a family problem to sort.
But Wilson talked me through everything and we had a test drive in the car I chose.
So would fully recommend

May 22, 2024
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Reply from Stellantis &You UK - Peugeot Nottingham

Mr French, thank you for your kind review; i will be pleased to pass along your comments to the team and Wilson at Stellantis &You Peugeot Nottingham, We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stellantis &You Peugeot Nottingham!

Rated 5 out of 5 stars

Easy to arrange a booking through the…

Easy to arrange a booking through the very efficient and friendly service manager, Jack.

May 23, 2024
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Reply from Stellantis &You UK - Peugeot Nottingham

Hi Mr Storey-moore, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Nottingham. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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