Stellantis &You UK - Peugeot Preston Reviews 

My 21plate Peugeot 3008 had a major engine failure (snapped 7mm cham chain). I had to wait 7weeks to get the car in for repairs - I was told there was no courtesy car until the vehicle was booked in and diagnostics proved the fault. When it was booked in, the fault was diagnosed and Peugeot accepted liability and repair cost - I was told there was still no courtesy car. After a two week wait for the car to be repaired I went to collect my car on a Saturday afternoon as instructed by the team, only to find out that the car was in fact not ready yet due to a fault with the battery. I was then forced to pay 50% of the cost of a new battery! As the car was sat for 7weeks awaiting for repair it had lost its charge and was deemed un-chargeable. A fault that would never of happened if the car had not suffered from a known engine fault that Peugeot had already accepted liability for! I went 9weeks without a car, racking up £400 in temporary insurance on a family members car.
I then collected my car on a Monday - only to break down on the side of the M61 on the Friday, just 4days later!! I had to get the car recovered 30miles back to Peugeot. The service desk was not open on the Saturday so I had no choice but to speak to the sale manager who was on site.
I was promised a courtesy car, which surprisingly they followed through with on the Monday dinner time after a further 3days without the car! The fault was apparently a clip coming from the coolant to the radiator and the part would only be available the next day.

All in all a terrible, stressful and anxiety provoking experience. Not to mention the financial impact, although I was made to feel like because they had repaired the engine free of charge I should be grateful!
I am in the process of trying to recover the cost of the temporary insurance I had to take out, plus the battery cost that was a direct result of the engine fault!

Tim as always very friendly and polite very customer focused takes his time explaining everything to you and never puts you under any pressure.

I had safety critical recall on my Car , and they did it in only few hours .I did try several places , some of them I needed to wait till November , so I contact Stellantis& You Preston in next few days they made me appointment .
They were so nice too by giving a quick valeting to my Car, I can't thank them enough for such a pofessional experience and fabuloys customer service

Tim was absolutely fantastic from start to finish. The most amazing customer service from Tim and also Stellantis themselves who have been outstanding with me. Would highly recommend to anyone and I will be coming back again for my next vehicle. Thank you for a great experience.

Heath porter was very professional and attentive. He had a lovely demeanour about him. Very happy, pleasant and colourful.
Came to pick up the vehicle within the allocated slot time and since the detail takes updates regarding his ETA, vehicle progress reports. A detailed update has to when he would deliver my vehicle and brought it back squeaky and crystal clean! It's like I've got a brand new vehicle again! 😀

We called in to look at a Peugeot e2008. We were so impressed with the cars and the company we bought the Peugeot e2008 and a Peugeot 3008 Hybrid. The service start to finish was the best we have ever received from a dealership. The building renovations did not discourage the staff in any way.
Tim Farrow was amazing, he went above and beyond what we normally expect from a main dealership. He even made up registration plates for our private numbers. The after service has been wonderful too. We will most definitely go back to this dealership again and will ask to speak to Tim Farrow.

Tim was amazingly helpful and found us two cara that perfectly matched our needs and budget. Excellent service

Matthew was an absolute star. I have one of the Citroens that has the urgent airbag recall and rang up all the Citroen dealerships in the area - all of them were quoting November and beyond to fix the issue, an issue that means you are not even meant to drive your car. By chance I was recommended to try Stellantis&You in Preston. Thank the lord I did! Matthew was super understanding over the phone, took my contact details and rang me back within 30 minutes to ask when I could come in! I dropped my car off with them next day bright and early at 8am (and got a free coffee and a lift to the train station!) and they had my car sorted by 1pm. They even cleaned my car!! I don't have a car of their brands, but after this experience maybe my next car might be one I can take here more regularly. Honestly, what stars they have been.

I have bought my last 3 cars from Tim and as always everything was spot on. I would never consider purchasing from anyone else 👍

Best service I've received in many years 😁 had one or two little problems with a car I purchased from your Preston branch, they were sorted with no drama the service team are fantastic and very professional but a big shout out to Lisa and Paul they always go above and beyond like I said first class 👍 but just one tiny niggle you did promise me a McDonald's breakfast Lisa🤔!! Anyway thanks again for looking after me , all the best Frank Jackson.

Trading in a vehicle can be very stressful, but Tim Farrow made the experience easy and stress free. I would recommend him to anyone.

Great sales and service dept. The managers are a credit to the dealership.

Fantastic service friendly kept me informed during the service and delivered back in great time. Thank you very much.

Easy to deal with david hawkes no uneasiness got the job done quickly and fairly

Car Service, friendly punctual service & Heath was extremely good with keeping us informed and delivering our vehicle back

Easy job done in one

Splendid car and great service from Tim Farrow

Heath was very professional and friendly from the call the day before to arrange pick up of my vehicle to picking it up and then dropping it back off. He was helpful courteous and polite.

Fantastic people lovely staff. Nice and friendly.

Our motability car was picked up for its Service and returned in excellent condition by Heath who was very courteous and professional throughout. Excellent service.