Stellantis &You UK - Peugeot Preston Reviews 

No fuss in and out, no problem..

It was a nice place to visit. Staff were helpful. I was informed of the progress regarding the car service

Very easy process to do and David helped me understand everything I was doing and signing

We visited Stellantis Preston from Warrington to buy a used 208 as my daughter’s first car. Tim Farrow and the team couldn’t have been more accommodating and helpful with the purchase. It was definitely worth the journey and 100% recommended.

I recently encountered an issue with my Peugeot 2008 related to the wet belt. My local garage advised me to contact the local Peugeot dealership as they would be well-equipped to handle the job. I called the dealership and booked an appointment for a wet belt change, agreeing on a price of £599, including VAT. On the agreed day, I took my car to the dealership, handed over my key, and received a call later that day confirming that my car was ready for pick-up. However, they mentioned that the office would be closing soon, so we agreed that I would pick up my car the next day.
The following day, I went to the dealership, paid the outstanding bill, and picked up my car. On my way home, the dashboard started flashing a warning sign indicating an engine oil pressure fault. I managed to get home and called the dealership. The receptionist was polite and asked if I could bring the car back. Considering it was a working day for me, I felt quite nervous and overwhelmed by the situation.
When I arrived at the dealership, I was greeted by a receptionist and began explaining what had happened. Suddenly, she rudely interrupted me, saying that I had been told I needed a diagnostic check and that they were not responsible for the issue. She forcefully moved the computer in front of me, repeatedly stating, "You have been told, you have been told," which left me surprised and speechless. Other advisors and receptionists got involved, escalating the situation quickly.
The manager or owner, whom I can only assume came from the office, rudely interrupted everyone, leaving me shocked and at a loss for words. He stated that they needed to perform a diagnostic check and believed the issue might be the oil pump. I was taken aback by the way they spoke to me and treated me like a piece of garbage. I was left feeling frustrated and disrespected.
To make matters even worse, the owner of the dealership mentioned that I might receive a feedback email and instructed me not to mention this incident, insisting that they had done the job properly and needed to achieve a perfect 10/10 customer satisfaction score. This was an absolutely unimaginable thing to say to a customer! The level of disrespect was beyond comprehension. At that point, I realized that this person was extremely rude and completely lacking in customer service skills. I wanted to leave as quickly as possible. I have never experienced such a hostile environment in a car dealership.
Despite my frustration, I reluctantly left my key with them to investigate the issue further and returned home. Around 4 PM, I received a call informing me that they had identified the problem and determined that the oil pump needed to be replaced, at a cost of £3,500. I was confused and told them I would call back. I then contacted my local garage for advice, and they were shocked to hear the quote, considering £3,500 to replace an oil pump was absolutely unacceptable. They advised me to retrieve my car from the dealership immediately, which I did.
I honestly do not know who regulates this garage, but the management of this place is appalling, and they should not be allowed to operate in this manner.
I usually refrain from giving negative feedback, but this garage requires attention due to its poor customer

David made this whole experience easy to deal with.he is professional polite knowledgeable and a great asset to stellantis. I felt at ease straight away .this made it a very easy decision to buy.from my point of view he was the difference that made me purchase the car.very nice person .nice car

Customer service was excellent Thankyou Dave .. NameDrop done from the moment we arrived you made us feel welcome and dealt with our enquiry professionally he kept in touch with updates regarding delivery also handover was seamless showed us all the operating features
Car is amazing so happy again Thankyou please go see these guys at Stellantis they will make is so easy

Excellent service from Stellantis Preston. Very friendly welcome and kept me updated throughout the service.

This was the quickest and easiest ,I have ever bought a car . Made enquiries over the phone and spoke to Tim.
Within a couple of days decided on the deal and that was that.
Arrangements where made to collect car ,sign a few bits of paperwork, quick demonstration and we where on are way with the new car. No hassle whatsoever.
Thank Tim. Great salesperson

David couldn't have done more for us, he was extremely polite, he showed us cats within our price range & didn't try to push us into anything more expensive. All the way through the same he kept us informed of what was going on, & rang the day after to make sure everything was ok,excellent service all the way.

Have bought my cars from Peugeot for many years now. I have always dealt with David. The service you get is excellent and David is extremely helpful and friendly. I've never experienced any issues with Peugeot and I hope to continue dealing with David on future Peugeot purchases

From enquiry to purchase we had an amazing experience with Stellantis &You, Tim was great from the get go. Super knowledgeable and friendly, not pushy at all and allowed us to drive the car alone to have some time to get used to how it drove without feeling like we were on a driving test or pressured.

Allowed us to go away and have a think about the car, reserved without needing to pay until we picked the car up, and didn’t pressure us to purchase additional extras either. Tim actually gave us discounted extras without us asking for any which was great!

Also worth mentioning they’re there to help and assist you with buying the right car for you, Tim did just that and even came in on his day off for the car handover!

The staff were very helpful , especially Matthew on the desk. The car was ready on time, having been serviced
and two new tyres fitted, with a final clean, making a 6 year look like new again. Instead of going nearer home next year decided to stay with Preston.

Tim was very knowledgeable and helpful and made the process very easy. Nothing was too much trouble and went the extra mile.

What a fantastic company to deal with Tim the salesman was great to deal with very knowledgeable about the products nothing was too much trouble for him would recommend him and the branch to anyone thinking of changing their vehicle . This is our second car Tim has dealt with for us

My vehicle was collected from my home address for a service and returned later in the day. Excellent service

Excellent service. Very knowledgeable not only on peugeot cars but also on motability which made life a lot easier for us.Our salesman Tim Farrow was great nothing was to much trouble and we will return to stellantis in the future.

Very helpful & patient in explaining the technology in new cars to two pensioners 🙄. When we collected the car we discovered the salesman, who had explained everything, was the same man who had sold me the car I was trading in 15 years ago Thank You David