Stellantis &You UK - Peugeot Sheffield Reviews 

Jay was really clear on what was on offer when we were working together on what was best for me in the car itself and went above and beyond in even providing a discount.

I must say that I would have given a 5-star review if it wasn't for my new car order that was placed in Feb24, was cancelled on the day it was due to be delivered to the UK, Oct24.
The way Rebekah handled the situation was excellent professionalism on her part. She really could not have done anymore to correct the situation with little or no help from Peugeot factory in France.
5-Star service from Rebekah, many thanks from a now very happy customer, Rebekah deserves all the credit on this one!!!!!!

Wow
Wow
Wow
Our service from Rebekah at Stellantis Peugot Sheffield HIGHLY RECOMMENDED
From start to finish an absolutely fantastic experience
The way we have been assisted in sourcing collecting viewing organising driving and escorting our new Peugeot Boxer Van has made the whole experience a complete delight.
The Mocha in the machine the facilities the other staff all wonderful too.
We have felt safe and secure and cared for with a big purchase and we couldn’t be happier.
Thankyou Thankyou Thankyou
Will see you soon xx
The Jimmys

I have been a customer at the Penistone Road site for a number of years, I remain so because of the standard of customer care and the service work on my vehicles.
My recent experience revealed the high standards have been maintained. I was advised fully of the work to be carried out on my vehicle, and the cost of the service.
I had requested a courtesy car and a new clean vehicle was ready for me immediately. I left my vehicle having asked if possible it could be ready for collection between 3.0pm and 3.30pm.
I was contacted during the afternoon to be told a tyre defect had been found during the safety check and advised the tyre should be changed, I authorised a new tyre to be fitted and the service staff informed me that my vehicle would be ready for collection as requested. I returned o he site at 3.00pm to find my vehicle was ready having been cleaned and washed. This an example of the consistent quality service I have experienced with Penistone Road staff with my current and previous two vehicles .

We were looked after well From booking picking our car up kept informed about the work done .Very friendly and helpful staff to returning home .used this garage for about 11 years no complaints x

Great as always

All great, good helpful staff and nice atmosphere

Scott and the Sheffield team kept me updated at every stage of the repair. They also washed and cleaned the car which is now running great again.

Needed to replace a woeful work van with a much newer and superior brand. Was placed under the care of Rebekah, who took the time to communicate with me every detail that I required. She also made sure to understand my specific business and it's needs, to make sure that the vehicle would be compatible with me. I wanted to make use of a certain scheme to help secure the vehicle for my business which made the whole process three times longer. I would say that I must've been a pain to work with, but never heard a word of complaint. Very patient, non-insistent and extremely cooperative. She went up and beyond what I could ever expect off a dealership. I found the whole experience pleasant and I can't wait to work with the team again in the future.

I have tried returning the call to Scott on two occasions. Thursday PM and Friday AM (13th September), alas on both occasions, the call rang out until it diverted to a central reception. I really did not want to do that particular dance again, so will wait and see if I am contacted by you.

Be very wary booking your Peugeot in for service or repair at the Sheffield depot.
The main service gentleman is not the happiest chap you will ever encounter. In all my dealings there, I never saw or was given his name.
I took my 3008 in for a pre-booked appointment on Thursday 29th August at 8.00 am as the interior door release had stopped working. A safety issue as well as a very inconvenient one I believe. I could only exit the car by either climbing into the passenger side, or lowering the drivers window and using the outside handle!
They did a diagnostic and said it wanted a new interior door lock (under warranty) I was told that they no longer got parts the same day, but would order one and let me know when it arrived. Fine I had no issue with that.
A week and a day later on Friday 6th September, after having needed to wind the window down and use the exterior handle (the only means of exiting the car) for the umpteenth time, I thought I would call the service department to check on progress.
The first twice I called the service line at mid-day, the phone rang and rang with no pick up. I gave it 5 minutes and tried again; this time determined to leave it ringing.
I was working at my desk in my office, but was using a headset so I could continue to work to some degree. After several minutes of ringing, a woman picked up. I explained the issue and asked if the part had arrived. She said she would check and would put me through to the service department.
After around 10 minutes on hold, the phone diverted to another person which turned out to be a central reception. I guess that was because I was on hold for so long ? I explained the problem yet again to the pleasant lady and she said she would put me through to Sheffield service.
Many more minutes go by and she came back to me saying she could not get through either; would I like to continue to hold?
Yes, I said, I needed an answer to know what the state of play was. perhaps if the service department won't answer, she could try the dealer principal at the branch and I could explain the issue to him personally and maybe get a resolution that way?
Yet more minutes ticked by, and then a very abrupt "Service* answer was given. Not Good afternoon, xxx speaking, how may I help you? as most phones should be answered, just 'service' in a very stressed and abrupt sounding tone.
I was tetchy myself by now as all this had taken around 30 minutes to get to this point. I explained same to stressed service operative. I never got his name but from his voice, I knew he was the chap that wears glasses and is often there when I have been in the past.
I explained the issue for the third time. I asked him if the parts had arrived yet. I received a curt "yes". No apology, no sorry for keeping you waiting, just a yes. Really, I said, why did I not get a phone call to let me know the part had arrived? (this is a safety related issue after all). The guy stuttered I, I, a couple of times, when I interrupted him to say, it's not good enough, I have been on hold for 30 minutes in the middle of a busy day, I should have been called.
"if you are are going to talk to me like that says Mr Stressy, I will put the phone down on you" Now I had never sworn in the conversation (I don’t use bad language anyway) or raised my voice beyond it clearly showing I was not a happy bunny. I was in the middle of a busy office myself.
I was astonished that he was taking Umbridge, when it was his ineptitude that created the problem in the first place. I told him not to bother hanging up, I would do that for him and go book my car in to another Peugeot garage.
I did just that and what a refreshing change it was at a depot a few miles away. Greeted with pleasantries, dealt with efficiently, car booked in and loan car arranged in a very few minutes. A genuinely pleasant experience in sharp contrast to the dealer at Sheffield
I suggest the Sheffield gentleman perhaps needs to go on a customer relations course. I have been a regular there over the last 5 years. they looked after first my 508 and then my current 3008. They will not be seeing me again I don’t think. I did email all this in to the depot on the contact us, page after it occurred on Friday. I am not holding my breath waiting for any reply.

I am a long time customer and always feel confident that I will receive excellent service and advice,
It is easy to access the garage ,convenient to home .
Pleasant, clean reception area.

I’ve been dealing with Steve Cox at the Sheffield branch and though I didn’t proceed with the purchase of the car I wanted to leave a review. Steve was extremely helpful and responded very quickly to all my questions about the vehicle. I would have no hesitation about contacting him again if I needed to purchase another car.

Chris received me with a smile and explained the process to me.
He gave me an approximation of how long the service will take and also showed me an area where I could sit and work while waiting for the service to be done.

An hour in, Steven noticed that I was struggling with my laptop on the sofa and offered me a desk. The desk made life a lot easier for me.

The coffee machine makes very nice coffee and I had 2 latte's, in the 2.5 hours I was at the premises.

When the service was done, Chris came back and explained the next steps. A part has been ordered and the dealership will call me to arrange when to bring the car in, for the part to be replaced.

There was a complimentary car wash, which I was pleased with.

I was pleased with the service.

Thank you Stellantis & You, Sheffield.

Keep up the good work.

Always a pleasure to deal with Robins and Day Sheffield. Service is always efficient courteous and informative from Ian and Scot. Have dealt with them for many years and never been disappointed and will continue to do so in the future. A very good dealer to deal with.

I was informed what was happening every step of the way.

This was a very smooth transation and Rebekah made it all very easy and was clear about what would happen and what she needed to make it happen. Thanks once again, the driver is thrilled with the new van.

Friendly , helpful staff . Relaxing facility . Service carried out efficiently .
We live across the other side of Sheffield but have never had any success acquiring a courtesy car , they don’t bother offering now .
We currently have an extended warranty + service contract + MOT.
Not really sure how much longer we can manage the travelling , time will tell .

All the staff are very friendly the show room is always bright

Have used Garages and main dealers for my many cars up and down the country since 1971.
Service has varied from very poor to satisfied.
From my first call to Stellantis &You to book my car in for a problem. Right up to receiving my repair invoice, I have been so impressed by the staff that have dealt with me.
Can’t believe how useful the form I received by text prior to my appointment was, asking me to describe the problem I was having with my intermittent playing radio.
This obviously saved time on the day, as the technician was able to understand a little more of what the problem was, instead of starting from scratch and wasting his time (and mine) looking for a fault that wasn’t happening at that particular time.
My thanks goes out to both Ian Pepper and Connor Brighton, who had a great report with me and kept me up to date with the repair.
I was ( and still am now) so impressed by the whole set up of Stellantis &You a d how they deal with their customers.
Thank you.
Alan.

excellent service again from darren.
thanks again.