Stellantis &You UK - Peugeot Walton Reviews 

552
TrustScore 4.5 out of 5

4.7

143 Hersham Rd, KT12 1RR Walton on Thames, GB


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Rated 5 out of 5 stars

Stellantis &You in Walton is a 200 mile round trip from where we live and the journey was well worth it. Carlos our salesman was charming, helpful and knowledgeable. I would certainly recommend Stella... See more

Company replied

Rated 5 out of 5 stars

Very happy with the service from Stellantis and You in Walton on Thames. Sam dealt with us and was friendly and professional throughout. There were a few minor things that needed to be addressed befor... See more

Company replied

Rated 5 out of 5 stars

We have just bought a new Peugeot e208. Everything about the experience was pleasant and efficient. Nothing was too much trouble; Ioannis Nakas was very helpful, managing to find the vehicle quickly... See more

Company replied

Rated 4 out of 5 stars

As a branch the staff are all excellent, such a shame that Michael left. But the general call centre is frustrating, annoying, don’t listen and keep pestering every couple of days even though I’ve tol... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 143 Hersham Rd, KT12 1RR, Walton on Thames, United Kingdom

  • 0193 279 7350

4.7

Excellent

TrustScore 4.5 out of 5

552 reviews

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4.7

All reviews

(552)

3,040 reviews in the last 12 months

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Rated 5 out of 5 stars

Sue McGow was amazing very helpful kept…

Sue McGow was amazing very helpful kept us in the loop at every chance she had couldn’t be happier with the service I have recieved from her would definitely recommend her to others

August 21, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

Great customer service

Cannot rate Stellantis Walton on Thames highly enough, especially Carlos Diogo, Sales Advisor. Was extremely patient and knowledgeable and did not pressurise me. Gave me the time to decide on the right model for me.

July 25, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Rated 5 out of 5 stars

“I would like to take a moment to thank…

“I would like to take a moment to thank and praise Sue McGow for her outstanding customer service. From the very beginning, she was friendly, approachable, and extremely knowledgeable. She took the time to explain everything clearly and in detail, never rushing us, and showed great patience throughout the process. Sue made what could have been a stressful experience feel easy and enjoyable. Her professionalism, honesty, and genuine care really stood out, and it gave us complete confidence in our purchase. We truly appreciate her support and guidance, and without a doubt, I would recommend Sue 100% to anyone looking for excellent service.”

August 16, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Hussein Bilal, we're happy you found our staff to be so supportive during your experience here at Stellantis &You Peugeot Walton.

Rated 5 out of 5 stars

From initial contact until the purchase…

From initial contact until the purchase this dealership were professional, clear and so friendly. Ioannis was a great help and spent several hours going through each detail and looked after us amazingly, the showroom is child friendly and there are drinks available. The choice of cars is very good and test driving is a pleasure.

July 26, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Rated 5 out of 5 stars

Sue is a credit to your company!

My wife has been getting her Motability cars from here since I have known her and Sue the sales rep has always been very helpful and kind, so much so that I have also purchased my new car from Stellantis in Walton.

July 16, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Hi Sammy Le Squid, thank you so much for your positive comments about Stellantis &You Peugeot Walton! We look forward to your next visit! Take care!

Rated 1 out of 5 stars

Poor Communication and Delays – Very Disappointed

We faced multiple issues with the service:

No Clear Explanation – When our vehicle had an error, the problem wasn’t properly explained.

Unresolved Fix – After repairs, the vehicle still wouldn’t charge, forcing us to tow it back.

Excessive Delays – The car was in the service center for over a month with no updates. We had to call repeatedly just to check the status.

Returned Unclean – When finally ready, the vehicle wasn’t even cleaned.

Extremely frustrating experience due to lack of communication and attention to detail. Would not recommend unless service improves."

Update :
I have tried several times to reach that number mentioned, it keeps ringing and no one answers the phone. At a third attempt, i was able to reach a lady and had left my details, but yet to hear back from the General Manager.

June 25, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

We would like the opportunity to address your concerns. Please reach out to me directly at 01932 797350 when you have a chance. Thank you, Lewis Hunt - General Manager. I look forward to hearing from you.

Rated 5 out of 5 stars

Excellent experience

The young lady that sold me the car was a credit to the company.
I had no intention of buying a new car , more inclined towards a used car.
Once me and my wife had browsed through the showroom we enquired about a new 2008 and chatted to Divya Panchal after she introduced herself.
The whole experience was exceptional and a deal was done to part exchange our old car and purchase a new 2008.
Divya was very helpful and has continued to be so post purchase and collection.
Many Thanks

June 17, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Hi Mark Stickland, thank you for taking the time to leave a review for us at Stellantis &You Peugeot Walton. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!

Rated 3 out of 5 stars

Customer service needs improvement

Customer service needs improvement. I handed my car in for its MOT at 8:45 and called 4 times late afternoon to ask when it would be ready and no call back to advice. I understand there were staff shortages but only after I complained. I ended up driving over at 4:15 and spoke to someone face to face. A bit disappointing.

June 17, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Fiona Kemp, thank you for taking the time to leave us feedback about your experience with us. We will investigate as to why this happened and make improvements to ensure it does not happen again. We hope to be of service again to you in the future! from all at Stellantis &You Walton

Rated 5 out of 5 stars

Excellent service

We booked the van in for an MOT. Everything ran smoothly, from the original booking to the point of collection. Will definitely return.

June 10, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Gordon, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

Rated 3 out of 5 stars

Communication

I sent my car in because it had a load of issues that needed fixing. Was told some parts would need to be ordered in before the work could commence which was fine. However, though some attempt was made to communicate, I was largely left in the dark and had to consistently call in to check on the progress of my car. In the end, the car was with them for a month and when the car was actually ready, it took me going in person to retrieve it (only to find to my surprise it had been ready 4 days prior!). Safe to say I wasn’t happy with my experience but Michael, who attended to me, was polite and kind throughout the whole process and was able to compensate certain costs for my trouble.

June 9, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Emmanuel Thomas, it is disappointing for us to hear that your experience was anything less than great. We will investigate the issues mentioned to ensure that this does not happen again and thank you for bringing it to our attention. We hope you have a great day! Stellantis &You Walton

Rated 5 out of 5 stars

Another great experience at Stellantis

Another great experience at Stellantis. I always receive great service at Walton branch. Purchased my car here from Sam who is just and all round lovely man. Been coming back ever since. Hazel at the service dept, took time to call an explain my car’s issues and how they could help. Great place, good service.

May 28, 2025
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Reply from Stellantis &You UK - Peugeot Walton

Mrs Burke, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Peugeot Walton.

Rated 5 out of 5 stars

I am very happy with my purchase of a…

I am very happy with my purchase of a Peugeot 208GT with the helpful and professional assistance of Sue McGow.

June 1, 2025
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Reply from Stellantis &You UK - Peugeot Walton

Christine Ley, thank you for sharing your positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Rated 5 out of 5 stars

Great service

Great service and work done to my car really quickly

April 30, 2025
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Reply from Stellantis &You UK - Peugeot Walton

Hi Amy, we are very happy to have provided you with such a positive experience!

Rated 5 out of 5 stars

We have been dealing with Divya and the…

We have been dealing with Divya and the service we have had has been great very helpful and polite

April 19, 2025
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Reply from Stellantis &You UK - Peugeot Walton

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Rated 5 out of 5 stars

Highly recommend

I highly recommend Stellantis & You in Walton on Thames where I purchased my Peugeot 3008. I had a good deal, and the whole process went smoothly thanks to the amazing job and professionalism of Divya Panchal. Thank you Divya for your help and assistance!!!

April 9, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Manuele, we are so happy to read such a great review about Stellantis &You Peugeot Walton! Please don't hesitate to reach out to us if there's anything more we can do!

Rated 5 out of 5 stars

Sue McGow is amazing

Sue is amazing nothing is too much trouble, the lady has the patience of a saint. Made the purchase very smooth and would definitely recommend asking for her if you are about to purchase a Peugeot. Thank you for your time and expertise

April 12, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Neil Abbey, we're happy you found our staff to be so supportive during your experience here at Stellantis &You Peugeot Walton. If you're ever in need of more help, please let us know!

Rated 5 out of 5 stars

Sue is excellent and very knowledgeable

Sue was so helpful in helping me choose and order my new motability car. Friendly and helpful and really knowledgeable about the cars and functions. Highly recommended

April 12, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Rated 4 out of 5 stars

I do not hesitate to highly recommend…

I do not hesitate to highly recommend Stellantis & You in Walton on Thames where I purchased a used Citroën car. I was given a good deal, and the whole process was carried out with excellent assistance and communication. I was very fortunate to be paired with Divya Pancha, who explained everything in a way I could understand. Her outstanding assistance and professionalism was impressive, and I feel truly grateful for all the help and support she has given me. My sincere thanks, Divya !

March 29, 2025
Unprompted review
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Reply from Stellantis &You UK - Peugeot Walton

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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