Our first experience of Vauxhall, was pleasant. Sean was very polite and extremely helpful. He talked us through all the financing possibilities and current deals which can feel quite overwhelming at... See more
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Sean Burl was exceptionally friendly, knowledgeable, and made the entire process completely seamless and stress-free. He took care of every single detail from start to finish, delivering phenomenal, t... See more
Sean burl top man to deal with very respectfully and helpfull everyone here is helpfully but sean burl is the main number 1 for me
I booked an appointment to view a vauxhall crossland and were helped by a sales person- Sean. He was extremely helpful and knowledgeable. Was a great experience, we had driven over an hour to get to t... See more
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Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
15-21 Progress Way, CR0 4XD, Croydon, United Kingdom
- 0208 3084 386
4.6
Excellent
468 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
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Iyaz was brilliant
Iyaz was brilliant. He kept me regularly updated. The service was complete within a quick timeframe and he gave excellent customer service.
August 29, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Hi Mel,
Thank you for your fantastic 5-star review! We’re delighted to hear that Iyaz kept you regularly updated and ensured your service was completed quickly and smoothly. It’s great to know his excellent customer service made such a positive impression.
We really appreciate your feedback and look forward to seeing you again.
Mustapha Lawson
General Manager
Booked in with Iyaz for a services
Booked in with Iyaz for a services. And I have to say customer services was 10/10. He ensured to call me twice throughout the day with updates and times. Extremely professional and efficient and a very enthusiastic member of the team.
August 29, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Hi Lewis,
Thank you so much for your fantastic 5-star review. We’re delighted to hear that Iyaz looked after you so well and kept you updated throughout the day. Professional, efficient, and enthusiastic service is precisely what we strive to deliver, and it’s fantastic to see Iyaz recognised for doing just that.
We look forward to welcoming you back again soon.
Mustapha Lawson
General Manager
Service
Dropped my car and I was served by a gentleman called Lyaz Butt who is one of the customer advisor. He is very helpful and offered a Great service.
August 29, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Hi Andre,
Thank you for sharing your 5-star feedback! We’re so pleased to hear that Lyaz provided you with such helpful and great service. We’ll make sure your kind words are passed on to him — recognition like this means a lot.
We look forward to welcoming you again in the future.
Mustapha Lawson
General manager
Whole experience was straight forward
Whole experience was straight forward, the advisor Iyaz Butt was extremely helpful throughout and went over and above
August 27, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Hi Perez,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that your experience was straightforward and that Iyaz went above and beyond to support you throughout the process.
I’ll be sure to share your kind words with him and the team. We really appreciate your feedback and look forward to welcoming you again in the future.
Mustapha Lawson
General Manager
Stellantis
Iyaz Butt has been amazing and very helpful. Would recommend him and the dealership 100%
August 27, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Hi Samantha,
Thank you for the 5 stars! We’re so pleased to hear Iyaz was amazing and helpful. Your recommendation means a lot to us, and we look forward to seeing you again.
Best,
Mustapha Lawson
General Manager
Iyaz is the top man any problem any…
Iyaz is the top man any problem any issue please go and see this man job done.
August 26, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Hi,
Thank you for your 5-star review! We’re delighted to hear that you had such a positive experience with Iyaz. He truly is a great asset to our team, and I’ll make sure your kind words are shared with him.
Mustapha Lawson
General Manager
Super service from Iyaz Butt at the…
Super service from Iyaz Butt at the Stellantis Croydon whilst bringing my car in for a recall.
August 26, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Hi Nick,
Thank you for your 5-star review. We’re so pleased to hear that Iyaz provided you with super service during your recall visit. I’ll be sure to share your feedback with him and the team.
Best regards,
Mustapha Lawson
General Manager
Phenomenal service from Ahmed based in…
Phenomenal service from Ahmed based in the Croydon branch! 10/10! Customer care, clarification on things I wasn’t sure of, kindness and understanding to my personal situation. I can’t rate Ahmed and the team at Stellantis & You Vauxhall Croydon!! First class!!!
August 8, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Thank you so much for your fantastic feedback, Rosie! We’re thrilled to hear that Ahmed provided phenomenal service, offering clarity, kindness, and understanding throughout your experience. Your kind words mean a lot to us, and we’ll be sure to share them with Ahmed and the team. We look forward to welcoming you back to Vauxhall Croydon in the future!
Viktor was great…
Viktor was great at helping me find a new car. Very smooth, very easy, nothing hidden.
August 1, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Thank you so much for your kind words, Natasha! We’re delighted to hear that Viktor made your car-buying experience smooth, easy, and transparent. We’ll be sure to share your feedback with him, and we look forward to welcoming you back to Stellantis Croydon in the future!
Absolutely terrible service
Absolutely terrible service - went to buy a new car, all they cared about was selling finance. Everytime I thought that they were finished another form appeared regarding finance more accurately to say that I that I didn't want it. Had to wait twice as long to pick up the car as agreed, they just didn't care. After waiting weeks for it I still had to wait 2 hours on the day because they hadn't prepared it.
October 14, 2024
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Dear Eric,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the frustration caused during your car purchase. This is not the level of service we aim to provide, and I completely understand your disappointment.
We would like the opportunity to review what happened and see how we can make things right. Please contact me directly at the dealership so we can discuss your visit and address your concerns. Your feedback is important to us, and we want to ensure a better experience in the future.
Kind regards,
Mustapha Lawson
General Manager
Stellantis &You Croydon
Great experience from start to finish
Henry was very engaging and helpful throughout the whole process.
All my questions were answered and I was i left with the assurance that if I needed any further assistance once leaving the show room I shouldn't hesitate to get intouch.
July 28, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Thank you, T. Hall, for your fantastic 5-star review
We’re delighted to hear that Henry provided such an engaging and helpful experience from start to finish. It’s great to know that all your questions were answered and that you left feeling confident about reaching out for further assistance if needed.
Your feedback means a lot to us, and we look forward to continuing to provide excellent service at Stellantis &You Vauxhall Croydon.
Kind regards,
The Team at Stellantis &You Vauxhall Croydon
Happy with our experience
We had a really good experience with Viktor, very knowledgeable and welcoming and answered all questions we had.
July 25, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Dear Ivana
Thank you for your lovely feedback. We're so pleased to hear that you had a great experience with Viktor! His knowledge, welcoming nature, and attention to your questions are precisely the qualities we value in our team.
We’re grateful for your custom and look forward to welcoming you again in the future. If there’s anything else we can help with, please don’t hesitate to get in touch.
Warm regards,
Mustapha Lawson
General Manager
Stellantis &You Croydon
Great buying experience
Great buying experience.
Fast and easy process.
Thank you Viktor!
July 23, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Dear Gary,
Thank you for your great feedback! We’re delighted to hear you had a smooth and positive buying experience. Viktor will be pleased to know his support made a difference.
We appreciate your business and hope you’re enjoying your new vehicle!
Warm regards,
Mustapha Lawson
General Manager
Stellantis &You Croydon
warm welcome and knowledgeable sales person
Given a warm welcome from Viktor Reznyikov who had sold us our previous car too. Very knowledgeable about the new Grandland Hybrid model which we have purchased. The handover day ran smoothly, all documentation ready and completed quickly and efficiently.
July 22, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Hi Elizabeth,
Thank you so much for your wonderful feedback! We’re delighted that Viktor provided you with such a warm welcome and expert knowledge, especially since you’ve trusted him before. It’s great to hear that your Grandland Hybrid handover went smoothly and efficiently.
We look forward to seeing you again in the future!
Kind regards,
Mustapha Lawson
General Manager
Stellantis & You Peugeot Croydon
My experience with Stellantis Croydon…
My experience with Stellantis Croydon has been very poor. Over the past 4 months I have encountered incompetence, unresponsiveness and polite indifference. Below are the details of my extraordinary saga.
4 months ago, on 26 February 2025, I brought my 5008 to Stellantis for an MOT test. It failed, due to a faulty seatbelt buckle. Surprisingly, they couldn't replace the buckle, because the part wasn't available. Although disappointed, and very inconvenienced by the fact that I couldn't drive the car for the next few days (due to the live MOT failure), I was not prepared for what followed.
Having heard no news for a few days, I called Stellantis to get an update. I was told that the part had to be imported from France, and that they had no idea how long that would take. I expressed my disbelief at the fact that I would be left unable to drive for the foreseeable future. Their response was as courteous as it was dismissive: if the part wasn’t available, there was nothing they could do.
6 weeks later, the part had finally arrived, and I was offered an appointment for April 17th. When I dropped the car at Stellantis, I expected that this would finally be the end of a long nightmare. How wrong I was.
They had ordered the wrong part. I was given a courtesy vehicle.
A few weeks later, having heard no more from Stellantis, I called for an update and was told that the part had been ordered 4 more times (!), but each time it had turned out to be the wrong one.
I started to panic, because on July 1st, I was due to drive to Europe with my family. Could they guarantee that my car would be ready by then? Once again, their indifference was couched in cold politeness: the next delivery was expected on June 26th. But I was to leave only a few days thereafter! What if the part didn’t arrive in time? “All we can do is to wait for the part, at which point we will proceed with the job”. Could I speak to the manager, I asked? No. The manager was busy.
It was at this point that I remembered that 3 years ago, Wembley Motors had been the only Peugeot dealer in London who had been able to sort me out of another critical situation: my engine had failed, and I needed the car urgently. Stellantis was unable to give me an appointment for 8 weeks. My pleas were dismissed, with the usual polite indifference. Wembley Motors stepped in. They figured out what the problem was, acknowledged the urgent nature of the situation, took the matter into their hands, gave me precise instructions on what to do, kept me informed at every step – and within a week I was driving away, in my spotlessly clean car, with a new engine.
Remembering all this, I sent an email to Mr Lakhtaria, the outstanding manager of Wembley Motors, explaining my desperate situation. Within minutes, I received a short reply: “Can I call you in half an hour?”. Mr Lakhtaria punctually called and asked for the MOT failure certificate. Shortly afterwards, having contacted the hub, Mr Lakhtaria had found the part: in fact, about 150 of those parts had been available for the past two months. The job could be done the next day.
I immediately went to Stellantis to collect my car. When I arrived, I asked to speak to the manager, who I could see was not busy - this time. I described the situation, expressed my frustration and said that I would complain. It was only at this point that the manager, after some checking, told me that the part had just arrived, and that he could have it replaced there and then, while I was waiting!
I refused. I was given my car back (dirty, very dirty) and drove it across London to Wembley Motors.
The following day, I received a call from Mr Lakhtaria. The car was ready, the MOT done. The saga was over – but with a twist... There had been no need to replace the seatbelt buckle: all they had done was to remove a small piece of plastic that had fallen into the buckle housing.
It could had been done four months ago.
Do I get compensation?
June 25, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Dear Mt Macchi
Thank you for your review and letter of complaint, which I have received and will investigate thoroughly. I will get back to you as soon as I finish this review.
We acknowledge that some fundamental errors were made during your experience, and we genuinely regret this. While we always aim to get things right the first time, there are, on rare occasions, instances where things do not go as planned—we are only human, after all. What matters most in those moments is how we respond, and you are aware that once the issue was identified, my team—particularly my Aftersales Manager—made every effort to put things right. Regrettably, those efforts were declined.
We are sorry we did not deliver the right level of service on this occasion.
Mustapha Lawson
General Manager
Open and welcoming staff.
June 5, 2025
Reply from Stellantis &You UK - Vauxhall Croydon
Dear Phillip
Thank you for your lovely feedback!
We're delighted to hear that you found our staff to be open and welcoming—that’s precisely the experience we aim to provide. We genuinely appreciate your support and look forward to seeing you again soon.
Best regards,
Mustapha Lawson
General Manager
The whole experience was very pleasant
May 29, 2025
Reply from Stellantis &You UK - Vauxhall Croydon
Dear Tom
Thank you for your kind words!
We’re so pleased to hear that your experience with us was enjoyable. That’s precisely what we strive for with every customer, and your feedback means a lot to the team.
We look forward to welcoming you back again in the future.
Mustapha Lawson
General Manager
Viktor has helped me buy my first new…
Viktor has helped me buy my first new car, i was very stressed before as i didn’t know what i wanted but have found a dream car of mine with no stress. I would recommend Viktor if your looking for a stress free car change!
May 28, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Dear Sophie
Thank you so much for your kind words! We're thrilled to hear that Viktor helped make your first new car purchase a stress-free and enjoyable experience. Finding your dream car should be exciting, not overwhelming, and it's great to know Viktor made that possible for you.
We truly appreciate your recommendation and look forward to welcoming you back in the future. Enjoy every moment with your new car.
Best regards,
Mustapha Lawson
General Manager
Viktor was very helpful and…
Viktor was very helpful and knowledgeable which made the whole buying experience amazingly seamless 🌟
May 28, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Dear Mick
Thank you for your fantastic feedback! We're delighted to hear that Viktor's helpful and knowledgeable approach made your buying experience seamless. That's precisely the kind of service we aim to deliver every time.
We'll be sure to pass on your kind words to Viktor — they'll mean a lot to him. Enjoy your new car, and we look forward to seeing you again in the future!
Best regards,
Mustapha Lawson
General Manager
Chris is very informative and friendly
Chris is very informative and friendly. He is patient and approachable, able to fill any gaps of concerns.
May 21, 2025
Unprompted review
Reply from Stellantis &You UK - Vauxhall Croydon
Dear Mara
Thank you so much for your kind words and 5-star review!
It was great meeting you in person, and I’m pleased to hear that Chris made such a positive impression. His friendly, informative, and approachable manner is precisely what we strive for, and I’m glad he was able to address all your concerns with patience and clarity.
We’ll be sure to pass on your feedback to him — it will mean a great deal. We look forward to welcoming you back again soon!
Best regards,
Mustapha Lawson
General Manager
Stellantis &You Croydon
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