Stellantis &You UK - Vauxhall Croydon Reviews 

One man, chris

First class as always

Chris made me feel so comfortable and confident in getting behind the wheel of my new car. Personable, genuine, kind, friendly and explained everything to me. I was so happy and positive going forward. I felt at ease and was treated as a 5 star customer as well as a person. Thank you so much Chris! I’d come back again and recommend always!

Ahmed was dealing with my order , he kept me updated all throughout the process , chased up my order for me and had the car ready for me on collection instead of waiting around . Brilliant man !!!

Chelsey was amazing from the service and mot work.
She went through everything with my Husband. Then on our second visit she made us fill that we was in good hands and kept us update. When collecting our car Chelsey walked us to the car and checked we was happy. A wonderful young lady I will for her in the future.

I had a service and MOT at Stellantis Croydon on the 9th of December 2024.

I noticed now upon a car valuation that the mileage that was recorded in the MOT test was wrong, 11321 instead of 7034, which puts me in suspicion of having tampered with the odometer to cause a mileage
discrepancy - my car is 7700 miles today, April 2025.

I believe whoever recorded the mileage did it in Kilometers instead of Miles. Called Stellantis Croydon to fix the issue. In order to ask DVSA to fix the issue, I need to provide a service invoice with the correct mileage value. I was told that was not possible, that they don't have evidence as they should with the dashboard picture that would prove it, and that they don't have any other advice for me.

I'm open to bring the car into the dealership to fix the situation by technically read the mileage at the last service date. The mistake was done by MOT/Service team and it's an administrative mistake with dare consequences for my ability to sell the car.

I asked the team to suggest options to fix it, but they couldn't find the evidence of the picture they mention to always have taken from the car dashboard, and refused to just convert the wrongly value in Kilometers into miles.

Whoever took the value ignored that it was in kilometers, not in miles, and this needs to be addressed. I'm a customer of Stellantis for 3 years, bought the car with Stellantis and have done all servicing with Stellantis. The fact that we can't fix this clear reading mistake is unacceptable and I have been provided no options besides starting legal matters to fix the issue. I'm sure there's technical ways to collect the accurate and proper data to have evidence to produce the document that I can use to make the record right, which I'm sure is recorded somewhere.

This is unprofessional, unacceptable and will lead to me losing thousands on my car valuation if I can even make any money back from it. All due to a mistake that is easy and verifiable but I've been refused all options to do so. Legal action is my only hope, which will be pursued. Stellantis Croydon is a disgrace of a service and the last time I'll buy anything or do anything of service with them. One trusts the brand as being more diligent than the corner garage for these matters, only to be crushed into losing thousands because of a simple mistake they don't even try to fix.

Update: Had another call with the manager, who proposed 2 unacceptable solutions:

1 - come back to do another MOT - which would not correct the previous test value and would make me immediately shown as odometer discrepancy. Refused

2 - send to DVSA the current service invoice with the value they wrongly recorded in December and "ask them to change it to kilometres" - sending a document that says "mileage" and asking an governmental agency to change it supported by no evidence? Absolutely refused

3 - finally I was told they'd be changing the service invoice value the converted one. It's been a week, nothing happened. I now called them again on the customer service number and they know nothing of the case.

This has now been reported to the ombudsman and is an admin is look into the case already as they deem it requiring investigation. The disappointment with Stellantis has no limits.

Had my eye on a used car for a few days, Went into the Dealership and was greeted by Viktor,
Excellent service talked me through everything and finance options available. Went had a look around the shops while things were getting sorted,Managed to get all the paperwork signed and had the car the same day! Thank you so much really helpful.

I bought a car from the Croydon dealership, Victor was very helpful and made sure that the purchase was a smooth process

Habib was great, great sense of humour relaxed and on the ball. Just bought my new Mokka very happy

Viktor has been such a great sales man! He is very prompt and communicates well with his customers! I would solely recommend Viktor to my friends and family who is looking to purchase a car.

I was booked in on time and everything went to plan.

At the Croydon branch of Stellantis the service team not only collected and returned my vehicle from my home address but provided a high standard of servicing before washing and cleaning it so that the bodywork, wheels and tyres were absolutely gleaming. This definitely contributes to the safety and upkeep of the car.

Ahmed was excellent, very helpful and kept me updated with my car and it's progress, very good experience

They were very friendly and took care to make sure the car was returned clean

My vehicle was started on time, quickly and without any fuss. The team were very helpful and knowledgeable about my vehicle. A good service experience all round.

I brought the car in for a regular service, £244, and the garage identified an oil leak. They quoted £180 for an investigation and I accepted. Two days later they carried out the inspection and said they had to replace the vacuum pump and other parts, which was quick to do, but the vacuum was expensive so they quoted me £830 to fix it. As they had my car and hoped to be able to trust them, I accepted the quote and waited to hear from them. No update so I had to call them, was put through to their parts team and was questioned why I was put through to them and lost my half an hour lunch break. Finally, they managed to put me through the correct person around 3 pm and were told that the car would be ready the next morning. At 5.10 pm of the same day, I received a text saying my car was ready for collection all of a sudden, but as they did not let me know and closed at 6 pm, I was unable to collect it and had to take an extra half day off from work to collect the car the next morning due to miscommunication. On the 5th of March, I collected the car that was supposed to be in great condition according to the report they left me (to mention that the second report I received noted one of the tyres nearly flat while in the report received two days before it did not, which I questioned, and was told it was a mistake and the tyre was ok. I should have questioned their reliability since then.) On Monday, the 10th of March, I realised that the car was leaking oil and marking the driveway only because it happened to park it differently than usual, but I could see that the leak had been going on for a few days, basically when I collected the car after the work was completed. So I called the garage straight away to complain that the job that was supposed to be done was not. After some resistance, they agreed to see the car. It was 1 pm. The next morning, after 10 am, I had to call them back again, although they had seen the car the previous day, to be told that the issue was related to the same thing they were supposed to have fixed and that they ordered a new part (which new part? was this supposed to be done in the previous job? Nobody would explain that to me) and they would do it for free as a gesture of goodwill. No business carries out works for free as a gesture of goodwill. The issue was not fixed. Because I had to take another day off work, they told me to collect the car and drive it until the new part arrives, that the car is safe to drive as I have been driving it for months like this, so I can continue for the time being (does a reliable business state that?). But when you look everywhere, a turbo intercooler leak is not safe to continue to drive. This happened on Tuesday, the 11th. Yesterday, I received a call from them saying they will not fix my car anymore as promised because I submitted them a bad review internally, and Chelsey explained that they will not get all their bonus because of me, so the manager was pissed off and decided not to properly fix my car anymore. I asked to speak with a manager and it was refused to me on more than one occasion, while this is usually a normal practice when there is a complaint. Called them later and received no answer after a couple of attempts, until I texted again, asking for an explanation, and received a text saying that the manager was happy for me to start legal proceedings as they would not fix my car as it was supposed to be from the beginning. So, after wasting over £1,000 for an issue which is much worse now than before getting into their garage, I have to continue wasting my time to go ahead with legal proceedings while finding a reliable garage to fix my car and continue driving it until then otherwise I cannot get into work. My only fault in this has been trusting Stellantis, as I thought they were a professional brand. You have not only lost two of my cars but nearly twenty within our families and friends all over London and Brighton. I hope to be able to save money, time and lots of distress for anyone reading this review. There are lots of approved retailers around, so do not make the same mistake, which is causing me health issues and loss of money, and go somewhere else.

I had a very good experience, (5/3/25) was greeted at the desk by a very polite guy(Ahmad) who checked my car in , kept me update on my car’s progress as it was in most of the day, my talk though my car’s service was good did cut short off the sentence before it cut off..
On collecting my car Ahmad showed me to my car and even sorted out and set up a tech issue regarding my profile which iv been skipping for ages.. all in all a good experience thank you

I got my back way more that I expected to. And I got a video step by step of what they were doing to my car, and communicate with me through out to let me know how the work is progressing, then I got my car back so clean and shiny, I am vrey happy .

Had a door lock repair under warranty and a service.
Jamil was very helpful and my car was cleaned and ready for me to collect on time as planned.

The sales person Henry was very friendly,always laughed,at my partners jokes,explained everything to,us,spoke us through everything in detail,would recommend Henry and your company to family and friends.