Stewart Travel  Reviews 

143
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

If I Couod Give a zero I would! Took my money when the holiday was sold, the. Tried to offer me the same holiday at increased price! very poor communication and customer service afterwards, will nev... See more

Rated 5 out of 5 stars

Booked Mauritius in August 2025 through the Kilmarnock branch to depart May 2026. Our flights were booked via Dubai. Thankfully in April without any issue the staff in Stewart travel did not hesitat... See more

Rated 5 out of 5 stars

Booked a holiday to Canada and Alaska using the Helensburgh office. All staff were friendly, professional and answered all my questions promptly. They were fantastic with rearranging the trip for me d... See more

Rated 5 out of 5 stars

I went into Stewart Travel not knowing where I wanted to go. I spoke with Jo who advised us about places to go and she was very knowledgeable about the places that she advised us about and we ended... See more

Company details

  1. Travel Agency

Written by the company

A world of experience - for over 40 years, we've used our knowledge to put a smile on your face! There's no holiday request too small, too big, or far-fetched for our experts!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

143 reviews

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4.3

All reviews

(143)

29 reviews in the last 12 months

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Rated 3 out of 5 stars

OK but not outstanding

In booking flights to New Zealand for a family visit, I felt that I was directed towards a particular route which was not what I had in mind. I had to chase for ticket collection etc, not the experience I have had with other travel agents.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I booked a cruise to South…

My wife and I booked a cruise to South Korea and Japan through Stewart Travel , there was only a slight problem and it was regarding a taxi pick up , but it was sorted out after contacting Rhona at Stewart Travel even though she was on holiday in Turkey at the time , she contacted her branch and it was dealt with , excellent service , The cruise was my first experience of holidaying on a ship , I thoroughly enjoyed it and met many new friends from all over the world , I would recommend booking any holiday through Stewart Travel as they go above and beyond to help you book and enjoy your holiday , and make sure you have a great holiday and most of all great memories to cherish , Well done Rhona and Agnes ,

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I are back from a multi…

My wife and I are back from a multi trip abroad we booked last month with Caitlyn, at Stewart travel irvine shop. We cannot thank her enough, she was excellent from the start , showed a genuine interest in are plans and was friendly and professional. Caitlyn kept us up to date after booking and also contacted us on our return to see how it went and for any feedback ! excellent customer service ! Will definitely use again and would recommend.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Paisley Team are second to none

All the staff at Paisley Stewart Travel are wonderful.
From Cyprus, Spain, Portugal, Disneyland Paris to Amsterdam the team have always sorted us out with what is right for us.
May Jane in particular went above and beyond when we thought we couldn't make our Amsterdam trip. Thankfully we managed and had an amazing 4 days.
I don't do online booking as I prefer someone with the knowledge and expertise to guide me in finding the perfect holiday and I have never been disappointed.

Highly recommend the team.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Previously booked a round the world…

Previously booked a round the world trip with Sam. The service was second to none. Wanted to book another extended holiday and called hoping to speak with Sam; she was on a day off. Spoke with Charlene, she was a delight to do business with too.
Holiday booked.
Five stars doesn't do the company justice. ❤️
Thank you for your professionalism, along with your personal touch.
Have been singing your praises to anyone that with listen to me! 😊

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Super Travel

My first holiday abroad we booked it through Stewart Travel and it went even better than we imagined. Our flights and plane seats were all great and the flight went smoothly. The hotel was amazing and we wouldn't have found somewhere as great as that if it wasn't for them. And the price was great, especially for a big family.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

I was very very impressed by the…level of service

I was very very impressed by the service from this travel agent. They called me to tell me that my tickets were ready. (that was unusual these days) When I arrived they went through the booking to make sure all was ok and supplied me with labels for my luggage and my boarding cards for all flights. I have never had this kind of service for years, normally you have to do it all yourselves online. I will definitely book all my future travel through the shop in Inverurie, who are very helpful and friendly.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic support and customer service

Demi, Safron and Roseanne Truly Exceptional Team – Highly Recommended**
I’ve been dealing with the cruise team at Stewart Travel over the past two weeks to organise a special birthday trip for my husband. Unfortunately, I ran into a number of frustrating banking issues on my end, which made the process quite stressful.

Throughout it all, the team—especially the wonderful ladies I spoke to—were incredibly helpful, patient, and supportive. They went above and beyond to accommodate our preferred dates and worked with me through every complication with kindness and professionalism.

Their outstanding customer service and genuine friendliness turned what could have been a very upsetting experience into a positive one. I’m truly grateful and will definitely continue booking with Stewart Travel. I can’t recommend this amazing enough!

July 25, 2025
Unprompted review
Rated 2 out of 5 stars

Sadly disappointed Following this review, the customer care director said they would look into my grievance but sadly, still no response.

Sadly, we found Stewart's provided only the basic info and help. Learnt more about the cruise we'd booked from a colleague that had been. Also, the TuI app was very much more informative. All Stewart's did was take our booking really and provide e-tickets I could've printed myself.
This is the second time in a year I've used them and they didn't help with the last trip to Chicago when we missed connection flight when we were delayed all of about 10 mins. Just told it was the airlines fault and nothing to do with them that we didn't manage the flight connection, that they'd booked for us. The turn over time was most likely undoable to begin with.
Probably best to book direct 🙂

July 11, 2025
Unprompted review
Stewart Travel  logo

Reply from Stewart Travel

Good morning and thank you for taking the time to write this review. It is disappointing that this has been your experience of Stewart Travel and I wonder if you would be able to provide me your BRK booking reference, in order that I can look into this for you....
Kind regards
Linda Boyd
Director of Retail

Rated 5 out of 5 stars

Everything was perfect from booking to…

Everything was perfect from booking to end of holiday. Just returned from Lake Garda where we enjoyed a wonderful holiday. The hotel and the resort were just exactly as the brochure set out. The staff at Stewart travel were attentive and supportive and very helpful.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

First class service from Stewart travel…

First class service from Stewart travel from start to finish of our holiday booking. I booked for a party of 8 to go to a villa in Florida with car hire. The villa was excellent and exceeded my expectations. Unfortunatey while there, one of the party had a heart attack and Stewart Travel, Troon could not have been more helpful and caring. Five star service

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Summer break

Had a lovely holiday in Protur Playa cala millor Adults only in Majorca with the help from Kathleen Inverurie branch
She knows what we like and always picks out the perfect holiday

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Stewart Travel

Excellent travel agents...when i walked thru the door I told the agent the holiday i wanted and I got exactly that. Was superb and a great price too. Will definitely be back to book my next holiday.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

Can't blame Stewart travel they get 10…

Can't blame Stewart travel they get 10 out of ten. But jet 2 holidays should be more honest about this hotel hotel president. They claim 4 star two star more like. Too many hidden charges and poor location.also rooms shown are nothing like in reality. I would avoid this hotel at all cost

May 26, 2025
Unprompted review
Rated 2 out of 5 stars

Not a great start to my new request

Not a great start to my new request . Booked holiday beginning of March 25 , with Irvine branch. . Flew back to Scotland on Wednesday 28/3/25 and contacted Stewart Travel on Tuesday 01/4/25. Looking for a further booking May 25 holiday. Unfortunately, after 2 phone calls I have not had a response to my request or my phone calls. Irvine branch, Scotland.

April 3, 2025
Unprompted review

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