Strakers Reviews 

722
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, often noting their willingness to go above and beyond. Many people highlight the exceptional service, describing it as efficient, prompt, and supportive throughout various processes. Consumers frequently commend the excellent communication, noting they were kept well-informed with timely updates and quick responses. Reviewers found the company provided a reliable and stress-free experience, effectively guiding them through complex transactions. This consistent support and expertise contributed to a smooth process, leading many to highly recommend their services.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often praising their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and... See more

Customer service

Consumers find customer service to be positive, highlighting the professional, efficient, and reliable nature... See more

Location

Clients share ambiguous opinions on location, with some experiencing quick sales and successful lettings,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased our new home in Pewsey with the help of Mark Loveday at Strakers, and we’re so grateful for his support throughout the process. Calm, professional, and always one step ahead,... See more

Rated 5 out of 5 stars

Giving an honest appraisal of the property's value. We also liked the idea that if needed they have an in-house auction department, which we finally used to sell the property. Fully explaining t... See more

Rated 5 out of 5 stars

Throughout the long process of 14 months to complete our house move, which involved selling our house 3 times, the staff at Strakers went well beyond what might be expected to support us and promote o... See more

Rated 5 out of 5 stars

We recently rented a new home through Strakers estate agents Chippenham. We were looked after by Karen Elson from the first look around right through the application process, Karen looked after us f... See more


Company details

  1. Money & Insurance

Written by the company

Quality engagement and building a relationship with our customers is something we are proud of and why we have unrivalled success across Wiltshire. We specialise in Residential Sales, Lettings and hold eight online Auctions a year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

722 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(722)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Mark at Pewsey has an unparalleled…

Mark at Pewsey has an unparalleled knowledge of the area.
He offers good advice and a realistic valuation to sell the property, not to get the business, as many other agents do.
He works hard to see the sale through from start to finish.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

I would just like to say Strakers…

I would just like to say Strakers Property management who manage flats we own in Chippenham Wiltshire have been very helpful over a long period of time since owning them, especially Graham based in Devizes. I am writing this to thank them all for their professionalism and caring attention.
Gordon and Sylvia Townsend

February 6, 2025
Unprompted review
Rated 1 out of 5 stars

Cowboy Outfit

I would avoid, they have some questionable practices and lies come out of their mouths with ease.

I placed my property with them to sell. After a couple of months I gave them notice as I wasn’t happy with their service. An offer was made in this notice period. I felt that Strakers deliberately misled me over the length of the chain. I believe they gave me false information to lessen the chain and make the offer seem more attractive. They did this to induce me to accept the offer in the notice period. By the time I found out the correct length of the chain and this information did not come from them I was 6 to 7 weeks in. I had already committed £5k in Solicitors fees for the sale and a purchase. The chain collapsed and they were not even aware of this, I was informed via my buyer, this was just a few days before completion. I made a formal complaint, they failed to investigate my complaint and ignored correspondence from me. I reduced their fee accordingly and I was threatened with legal action. They refused to meet with me to try to resolve my complaint. Their answer was to refer me to the Property Ombudsman and take no accountability for their lies and poor service.To cut a very long story short eventually the house sale did go through. Strakers ended up waiving their fee completely…... They cited issues with their contract but I suspect it was a fear of having their membership to the Property Ombudsman revoked.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Experience with Mark Loveday and Strakers

I cannot recommend Mark Loveday at Strakers highly enough after my experience buying my first home. From start to finish, the entire process was smooth, efficient, and stress-free, all thanks to Mark's exceptional support.

From the very beginning, Mark was incredibly informative, taking the time to explain every step of the process in detail. As a first-time buyer, I had a lot of questions, but Mark was always patient and thorough, making sure I understood everything without feeling overwhelmed. His expertise was evident, and it gave me the confidence I needed to make informed decisions throughout.

Despite being highly professional, Mark was also very easy-going, which made the whole experience feel much more relaxed. He struck the perfect balance between being knowledgeable and approachable, and I never felt pressured or rushed. Communication was always clear and timely, with updates provided at every stage, ensuring I was always in the loop.

What really impressed me was how quickly the whole process moved. From finding the right property to getting the keys, everything was handled swiftly and efficiently. Mark managed to keep things on track and ensure everything went through without delay, which made the process far less stressful than I had anticipated.

Overall, I’m extremely pleased with the service I received and wouldn’t hesitate to recommend Mark Loveday at Strakers to anyone looking for an estate agent who is not only professional but also genuinely dedicated to making the home-buying experience as smooth as possible. Thank you so much for helping me find my perfect home!

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great auction experience

First time using their auction process. Good choice, very easy and excellent support from their auction team. Would highly recommend and use again.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Easy system to use

Easy system to use. If I had any questions about any part of the process, the team were more than happy to help and we're always available.

August 29, 2024
Rated 5 out of 5 stars

Strakers were absolutely fantastic!

Strakers were absolutely fantastic!

We recently purchased a property that was marketed with Strakers and the whole process was seamless and so fast!

Enquiries were dealt with quickly and efficiently and it was a pleasure dealing with all members of the team. Thank you!

July 17, 2024

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