Strakers Reviews 

722
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, often noting their willingness to go above and beyond. Many people highlight the exceptional service, describing it as efficient, prompt, and supportive throughout various processes. Consumers frequently commend the excellent communication, noting they were kept well-informed with timely updates and quick responses. Reviewers found the company provided a reliable and stress-free experience, effectively guiding them through complex transactions. This consistent support and expertise contributed to a smooth process, leading many to highly recommend their services.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often praising their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and... See more

Customer service

Consumers find customer service to be positive, highlighting the professional, efficient, and reliable nature... See more

Location

Clients share ambiguous opinions on location, with some experiencing quick sales and successful lettings,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased our new home in Pewsey with the help of Mark Loveday at Strakers, and we’re so grateful for his support throughout the process. Calm, professional, and always one step ahead,... See more

Rated 5 out of 5 stars

Giving an honest appraisal of the property's value. We also liked the idea that if needed they have an in-house auction department, which we finally used to sell the property. Fully explaining t... See more

Rated 5 out of 5 stars

Throughout the long process of 14 months to complete our house move, which involved selling our house 3 times, the staff at Strakers went well beyond what might be expected to support us and promote o... See more

Rated 5 out of 5 stars

We recently rented a new home through Strakers estate agents Chippenham. We were looked after by Karen Elson from the first look around right through the application process, Karen looked after us f... See more


Company details

  1. Money & Insurance

Written by the company

Quality engagement and building a relationship with our customers is something we are proud of and why we have unrivalled success across Wiltshire. We specialise in Residential Sales, Lettings and hold eight online Auctions a year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

722 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(722)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience with Strakers

I bought a property in Devizes through Strakers some years ago. Since then, there have been a number of occasions where I have sought the advice of their staff. I have always found them polite, honest, good-humoured and helpful, and wouldn't hesitate to recommend them to anyone buying, selling or renting property in the area.

November 15, 2023
Rated 1 out of 5 stars

Terrible if you are a buyer

Strakers are an estate agent and have a job to do. Ultimately they are working for their client. However as a buyer the experience is terrible. Strakers advertise property with the line of "guide price" or "offers in excess of" which turns out is just to get people through the door ( that's what the seller told me) but the actual price will be much higher. This according to other sources is quite poor practice so be warned. During the buying process you are allocated someone to help through the purchase. We found these people rude and underhanded. Despite advising them of the status of our own sale, they clearly didn't believe us and started phoning our estate agent & solicitor trying to get information to corroborate what we had told them. This was whilst our sale going smoothly whilst they still hadn't gotten answers to a number of questions which was the only thing delaying the sale. When we eventually got the keys it turned out there was a number of things the seller had told them to advise us but they failed to pass on the message. Fortunately it is unlikely I will move for a long time, but this is a warning to use them at your own risk.

July 28, 2023
Rated 5 out of 5 stars

Strakers provided accurate and helpful…

Strakers provided accurate and helpful information on the property, arranged viewings rapidly on request, answered all queries satisfactorily, and helped to ensure completion by the required date. All the staff we dealt with either face to face or on the 'phone were courteous, helpful, and provided the required information without prejudice or unwanted pressure.

May 9, 2023
Rated 1 out of 5 stars

They continually sent different people…

They continually sent different people to show prospective buyers around who gave wrong information, or didn't know the answers to questions. Also someone left our house wide open (back gate and door open - not even just unlocked).
We ended up doing the viewings ourself and guess what - then the house sold.

May 15, 2023
Rated 2 out of 5 stars

Support and Communication needed

Strakers were fab at selling our property, but offered little or no support or communication to us but only to our buyers during the whole process. Not quite what you expect from an estate agents acting on your behalf. Would not use again.
Note: on one of the rare occasions Strakers engaged, we were also asked by Strakers to contribute towards the rent of someone who was in our chain.

June 23, 2023
Strakers logo

Reply from Strakers

We were surprised and disappointed to read this review as we had lots of communication with the vendor, which we kept record of in our notes. As part of our role, we also liaised with the buyers in order to achieve the sale. We were pleased to achieve a full asking price sale relatively quickly for the vendor.



Rated 5 out of 5 stars

They know the local market

Strakers have been consistently reliable to our family over several years, both selling and renting. Excellent knowledge of the local market.

September 1, 2023
Rated 5 out of 5 stars

Superb

Having never sold a property at auction before I was a little apprehensive but Charlie and the whole team helped me throughout the whole process... always professional and accessible, finding answers quickly to my many queries. I wouldn't hesitate to use Strakers again.

July 1, 2023
Rated 5 out of 5 stars

Best estate agent experience

Communication during the purchase of our house was 10/10. Cody, Rosemary and Vicki were friendly and extremely helpful from the start. I wouldn’t think twice about using them in the event that we would sell our house.

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Strakers are just brilliant!

These guys have been amazing! We have dealt with many agencies recently and experienced a lack of communication and treated just as a number. Karen and the team at Strakers have been a delight to work with, updates given when promised, quick decisions made and no messing around or left waiting. I’m so glad we found our new home with them, would 100% recommend!

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Work Experience

What a wonderful group of people. Karen, Mark, Dee, Charlie and all the others at Strakers were so generous with their time and commitment to offer my Year 10 daughter a week of work experience across their branches and various facets to give her a really enriching and enjoyable few days. She was welcomed in and everyone she had the pleasure of working with was warm, friendly, supportive and knowledgeable. If this approach manifests itself in how they do business on a day to level then I would thoroughly recommend using them.

June 30, 2023
Unprompted review

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