Stratstone - Audi Liverpool Reviews 70

Perfect service

Audi service center are robots not humans
They cannot think causing ownership so much inconvenient with their service schedules and work requirements hence the length of time takes to book an appointment

Good service and as much tea and coffee you can drink

Very polite and professional staff. Always going above and beyond the expectations to ensure that customers feel very satisfied with the work completed to their vehicles.

Fantastic experience at Liverpool Audi, our vehicle had been diagnosed and repaired in very short period of time - top quality workmanship and fantastic communication with updates regarding progress.

MOT was arranged for 23rd April,closest date they had when I contacted Audi in February,a courtesy car was also requested . When we arrived on said date,we were informed there was no courtesy car and that they had rang day before and left a voicemail.Audi did rung day before,actually at three minutes to six,3 minutes before they closed for the day,there was no voicemail.we asked what our options were they said take your car home and rebook,if we did that would there be a guarantee of a courtesy car ,no they said.Their manner considering our age(70s) and my limited mobility,which they knew about,was one of complete indifference.We asked to speak to a manager,she said there was nothing they could do,and we weren’t the first today,to be told there was nothing they could courtesy car,what a way to run a business.Anyhow we explained that our MOT was due 28th,of May,and it would be doubtful if an appointment could be arranged in time,why didn’t Audi offer to do that,seems as if they couldn’t be bothered,we persisted,said it was very unprofessional and uncaring to us their customers.Eventually they found a car for us and we returned in the afternoon to pick our car up.Customer Service zero,Communication zero,Customer Care zero.Audi Liverpool in our opinion has declined over the last 5 years,they are difficult to contact,when you ring you are connected to someone in different parts of the country,with your call being routinely dropped,they have stopped picking your carup from home,which was important to us given my limited mobility,they don’t even wash your car anymore,all in all a disappointing experience,and stress that neither my wife or I needed.

Fantastic service and the service staff are superb

Great experience bringing my car in for a service. All staff I spoke to were lovely, particularly Lou! Also got my car back sparkling which was a nice touch! Will be back for sure!

Jenna was very kind and helpful as my car had to stay in for repairs keeping me informed and updated. Lovely staff at Audi Liverpool.

Brilliant customer service and attention to detail 👏

The service department friendly attitude, atmosphere, welcome, help and support especially Lola who kept me informed of what was happening

Ring rings for ages like nobody works there!
When you leave a message nobody gets back to you!
Have to chase them about your car!
Did not fix my electric car charger THAT IS FOR MY ELECTRIC CAR THAT I BOUGHT FOR THEM!!! WTF
Very pissed off with there customer service.

Overall excellent service. Lauren kept me well informed and is a credit to Liverpool Audi. Thank you

Second time in to get the parking camera fixed. It failed again in less than a week. It's massively inconvenient to keep taking it in,

great service, couldn't be faulted

Had car booked for wait, but another person also booked so mine would ready 2pm? 10.30am drop off… Then had a call telling me car booked in to be cleaned car has not been cleaned… had personal bad news today and this has actually been really poor service indeed, Hannah assistant I would score her 10/10 but from my own personal experience awful
Indeed and worst experience in regards to booking, communication and all in all just poor day from hell to be honest and this just topped iit 😩