Audi - Liverpool. Alex was fantastic and made the entire process of purchasing our Q3 smooth and straightforward! He was friendly, very knowledgeable of the car, the products and took time to explain... See more
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Had to leave my car for mot today when we went to pick it up due to a technical problem they hadn't been able to start mot. I spoke to service manager Alan who couldn't have done enough for us arran... See more
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What a great experience best dealership in Liverpool by far we went in to look at a new A3 and Alex was great he went the extra mile to make sure the process was smooth we have had experiences at othe... See more
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Left a google review a few weeks ago, wont bore you with the details, but the level of service was a joke. Got a nice polite public reply (generic) off Audi customer services, thanks for your review i... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
41 Sandhills Lane, L5 9XN, Liverpool, Merseyside, United Kingdom
- 01518 080 793
3.7
Average
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Stratstone - Audi Liverpool
Hi Stephen,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Still making mistakes
Due to a mistake by the technician inputting the wrong mileage at last year's service/MoT every visit since had been fraught with problems. This was no exception. TBF the assistant kept me appraised of what was happening but, the MOT was deducted from my service plan despite Kirstie telling her I'd had a cam belt change & it was free. The girls are lovely but mistakes keep being made.
July 2, 2025
Reply from Stratstone - Audi Liverpool
Hi Jacqueline,
We appreciate you bringing this to our attention.
We regret the issues you've experienced due to the initial mileage error and the service plan mix-up.
We'll review what happened to prevent similar situations in the future.
Thank you for your feedback.
Customer Services
Brilliant service from start to finish
Brilliant service from start to finish. Even came back to a clean car
July 7, 2025
Reply from Stratstone - Audi Liverpool
Hi Lisa,
We appreciate your positive feedback regarding our service and the clean car you received.
Customer Services
Totally disappointing
Totally disappointing. Sadly ,I can’t give less than 1 star. My new Audi A3 has had problems with the aIr conditioner for quite a few weeks now,not an ideal situation in the middle of the summer.The car was at Liverpool Audi garage for two days in the end of May and all they did was to refill the gas which obviously didn’t help and the problem reoccurred only a month after it was “fixed”,this time with a hissing noise . I called back on 2 July only to be told that the next available appointment was on 29th July…I tried to explain to the person on the other side of the line that this was a problem that had recently been looked at and I shouldn’t be asked to wait for another month without having air conditioning when it’s 30 degrees outside but all I got was a hang up. I sent them an email expressing my concerns but never got a reply.
I tried getting help from Audi UK customer service but they couldn’t be more useless.Honestly- don’t bother contacting them,it’s a massive waste of time.It took them two weeks to “investigate “ the issue and their “solution” was to advise me to get back to Liverpool Audi because there was nothing they could do.
Now I know- never buy an Audi again.I am just waiting for the two years of my PCP to expire so I can return the car,of course,with non-working air conditioning.
I am also making Audi HQ in Ingolstadt aware what a frustrating experience I had here.
July 2, 2025
Unprompted review
Reply from Stratstone - Audi Liverpool
Hi Georgi,
We regret to hear about the air conditioning issues with your Audi A3 and the inconvenience it has caused, especially during the summer.
We are sorry for the unsatisfactory service you experienced with the delayed appointment and lack of communication.
We'll investigate this internally to improve our service and communication.
We appreciate you bringing this to our attention.
Customer Services
Reply from Stratstone - Audi Liverpool
Hi Ian,
We're happy to hear that your experience was easy and without any problems from start to finish.
Customer Services
Lack of communication and being let…
Lack of communication and being let down on a hire car
May 10, 2025
Reply from Stratstone - Audi Liverpool
Hi Gary,
We appreciate your feedback and apologize for the issues you experienced with communication and your car hire.
We'll review this to improve.
Customer Services
Said the car would be looked at within…
Said the car would be looked at within 72 hours which it wasn’t. Needed new part which when installed didn’t fix the issue. Was told my car wouldn’t be fixed and didn’t know when it would be fixed. Poor communication. Said they will ring back but didn’t. Had to keep chasing.
Had to get customer services involved and the exec team and then they finally managed to keep me up to date and get the car fixed and back to me.
April 7, 2025
Reply from Stratstone - Audi Liverpool
Hi Ryan,
We understand your frustration with the delays and communication issues you experienced.
It's disappointing to hear that the initial repair didn't resolve the problem and that you had to escalate the matter to receive updates.
We value your feedback and will use it to improve our communication processes and ensure a smoother experience for our customers in the future.
Customer Services
Failure of communication to customer
April 16, 2025
Reply from Stratstone - Audi Liverpool
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Audi Service
Audi Q2 was in for service. Was contacted by Audi who arran g Ed suitable date and time. Service completed without issue and car returned clean and tidy.
April 11, 2025
Reply from Stratstone - Audi Liverpool
Hi Bryan,
We appreciate your positive feedback and are glad to hear that your service experience was positive.
We strive to provide our customers with a seamless and convenient service experience.
Customer Services
The rear washer jet wasn’t replaced…
The rear washer jet wasn’t replaced when I was told it had been
April 4, 2025
Reply from Stratstone - Audi Liverpool
Hi John,
We understand your frustration with the rear washer jet not being replaced as promised.
We strive to provide accurate information and complete repairs.
So we can investigate this further, please email us at service.followup@stratstone.com
Customer Services
Special mention the service manager …
Special mention the service manager at audi liverpool he was very helpful
March 17, 2025
Reply from Stratstone - Audi Liverpool
Hi Michael,
We appreciate your kind words and are delighted to hear about your positive experience.
Customer Services
I visited Audi Liverpool to check the…
I visited Audi Liverpool to check the Audi Q4 electric car. Actually I was confused to choose between Audi or Mercedes.
When we entered the Showroom we met Mr. Florin. He was the salesperson there. He show us all the available cars for sale within our price range and tell us all the benefits of buying Audi. He answered all our questions without any rush.
Finally I decided to buy Audi Etron and I am very satisfied with this cars. I would like to thanks Mr Florin to help me decide to buy this car.
February 3, 2025
Reply from Stratstone - Audi Liverpool
Hi Hari,
We are delighted to hear that you had a positive experience at Liverpool Audi and that you are satisfied with your new Audi Etron.
We are proud of our team and appreciate your recognition of Mr. Florin's excellent customer service.
His dedication to providing informative and helpful guidance is a testament to our commitment to customer satisfaction.
Customer Services
Helpful knowledgable
March 20, 2025
Reply from Stratstone - Audi Liverpool
Hi Tim,
Thank you very much for leaving a 5* review.
Have a great day!
Customer Services
We would like to thank Dave Tierney …
We would like to thank Dave Tierney fromLiverpool Audi, for all his help and advice in choosing my new A3 car. I love ❤️. the car.Have up graded from A1, which I was also very impressed with.
Thanks again Dave great salesman.
March 29, 2025
Unprompted review
Reply from Stratstone - Audi Liverpool
Hello Susan,
We appreciate your kind words and are thrilled to hear you're enjoying your new A3.
It's wonderful to know you were impressed with your previous A1 as well.
We're glad you had a positive experience with Dave.
Customer Services
Very helpfull
March 1, 2025
Reply from Stratstone - Audi Liverpool
Hi Robert,
Thanks for the great rating!
We are always happy to help
Customer Services
Jenna was very attentive and kept me…
Jenna was very attentive and kept me advised at all times. V good!
February 27, 2025
Reply from Stratstone - Audi Liverpool
Hi Ian,
We're delighted to hear about your positive experience.
It's wonderful to know that you felt well-informed and taken care of by Jenna.
Customer Services
Jenna and Francis
damage to paint work upon service, Jenna handled issue straight away, was repaired in a timely manner. Also arranged for m car to be delivered to me later that day.
March 5, 2025
Reply from Stratstone - Audi Liverpool
Hi,
We're glad to hear that Jenna was able to quickly address the issue with your vehicle's paintwork and that the repair was completed promptly.
We strive to provide excellent service and are pleased that you were satisfied with the arrangements made for your car's delivery.
Customer Services
Fantastic service lovely team and…
Fantastic service lovely team and quality as usual. Little bit of a wait bit no problem with that.
January 28, 2025
Reply from Stratstone - Audi Liverpool
Hi Mark,
Thank you for your kind words.
We are pleased to hear you had a positive experience and appreciate your feedback.
Customer Services
Such a lovely team at Audi Liverpool
Such a lovely team at Audi Liverpool, so welcoming and professional
January 27, 2025
Reply from Stratstone - Audi Liverpool
Hi Jackie,
We strive to provide exceptional customer service and appreciate your kind words.
Customer Services
Reply from Stratstone - Audi Liverpool
Hi Fiona,
We appreciate you taking the time to share your positive feedback.
We're glad to hear that you were kept informed throughout the process and that you're satisfied with the service you received.
Customer Services
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