Audi - Liverpool. Alex was fantastic and made the entire process of purchasing our Q3 smooth and straightforward! He was friendly, very knowledgeable of the car, the products and took time to explain... See more
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See what reviewers are saying
Had to leave my car for mot today when we went to pick it up due to a technical problem they hadn't been able to start mot. I spoke to service manager Alan who couldn't have done enough for us arran... See more
Company replied
What a great experience best dealership in Liverpool by far we went in to look at a new A3 and Alex was great he went the extra mile to make sure the process was smooth we have had experiences at othe... See more
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Left a google review a few weeks ago, wont bore you with the details, but the level of service was a joke. Got a nice polite public reply (generic) off Audi customer services, thanks for your review i... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
41 Sandhills Lane, L5 9XN, Liverpool, Merseyside, United Kingdom
- 01518 080 793
3.7
Average
79 reviews
Asks customers to review
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The service department friendly and helpful
The service department friendly attitude, atmosphere, welcome, help and support especially Lola who kept me informed of what was happening
March 10, 2026
Reply from Stratstone - Audi Liverpool
Hello Louise,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Stratstone Brand Customer Services
Good service ready on time.
March 4, 2026
Reply from Stratstone - Audi Liverpool
Hello Alan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Pissed off customer
Ring rings for ages like nobody works there!
When you leave a message nobody gets back to you!
Have to chase them about your car!
Did not fix my electric car charger THAT IS FOR MY ELECTRIC CAR THAT I BOUGHT FOR THEM!!! WTF
Very pissed off with there customer service.
March 10, 2026
Reply from Stratstone - Audi Liverpool
Hello Kevin, we appreciate you taking the time to leave a review. We take all feedback seriously as part of our ongoing commitment to improving our customer experience, and we have shared your notes with our internal teams.
Stratstone Brand Customer Services
Overall excellent service
Overall excellent service. Lauren kept me well informed and is a credit to Liverpool Audi. Thank you
February 18, 2026
Reply from Stratstone - Audi Liverpool
Hello Daniel,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Second time in to get the parking…
Second time in to get the parking camera fixed. It failed again in less than a week. It's massively inconvenient to keep taking it in,
February 13, 2026
Reply from Stratstone - Audi Liverpool
Hi Richard,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Great service
February 23, 2026
Reply from Stratstone - Audi Liverpool
Hello George,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Liverpool
Hello Alan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Poor Communication and Service
Had car booked for wait, but another person also booked so mine would ready 2pm? 10.30am drop off… Then had a call telling me car booked in to be cleaned car has not been cleaned… had personal bad news today and this has actually been really poor service indeed, Hannah assistant I would score her 10/10 but from my own personal experience awful
Indeed and worst experience in regards to booking, communication and all in all just poor day from hell to be honest and this just topped iit 😩
January 20, 2026
Unprompted review
Reply from Stratstone - Audi Liverpool
Hi Lisa, Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention. To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns. Thanks again for taking the time to leave your review. Stratstone Brand Customer Services
Reply from Stratstone - Audi Liverpool
Hello Bomman,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
I thought going to Audi directly would…
I thought going to Audi directly would be beneficial for aftercare and care but wow how wrong was I. After being lied to about my finance by the salesman and my handover had to be done by the manager. I have got some outstanding issues on a brand new audi which still havent been rectified, and been lied to in this process too. I would avoid buying an audi from them directly and especially Audi Liverpool.
October 15, 2025
Reply from Stratstone - Audi Liverpool
Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
I was looked after very well as always…
I was looked after very well as always by Steve, Alex and all the friendly staff at Stratstone Liverpool.
I was given a great deal on my new car and the whole transaction went through quickly and smoothly.
Thank you
December 18, 2025
Reply from Stratstone - Audi Liverpool
Hi Jean,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Steve and Alex at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Flexible terms and exchange basis
December 12, 2025
Reply from Stratstone - Audi Liverpool
Hello, John
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Outstanding Service!
They resolved an issue created by the manufacturer that has left me overwhelmed with their willingness to own the issue, find the right solution, and turn a potentially difficult issue into a success.
I wrote a negative review after a new Q6 was delivered to me and subsequently developed a number of problems. I was quite critical but I did not expect Kenny, the General Sales Manager, and Gregg (Liverpool Audi) to get hold of the issue, explore every conceivable option to resolve the challenge and then come up with something really creative that has led to me ordering another car.
Top service from some very sincere and committed individuals who went above and beyond, for which I am really grateful. One of the best resolutions to a difficult problem I have had and that is with my experience of 45 years of buying cars.
December 13, 2025
Unprompted review
Reply from Stratstone - Audi Liverpool
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
I was explained about the service and I…
I was explained about the service and I have service plan and the guy who dealt with was helpful and understandable.
Very satisfied
October 11, 2025
Reply from Stratstone - Audi Liverpool
Hello, Kadar,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
The staff were very helpful and…
The staff were very helpful and resolved my issue. Would definitely recommend.
October 14, 2025
Reply from Stratstone - Audi Liverpool
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
This is the worst dealership I have…
This is the worst dealership I have ever dealt with !
I did a deal with them on an Audi S3 with a few extra bits thrown in to seal the deal & I paid them a large deposit.
The week I was supposed to pick the car up I phoned the dealership to confirm that everything was still OK for collection & to ensure that all the agreed extras were still going to be included.
I was then told that the salesman was on holiday. I found this very strange as I am under the impression that the salesman who does the deal also does the handover ?
I then spoke to the manager to confirm that the extras previously agreed with the original salesman were still to be included to complete the deal.
I then received a very rude response from the manager which I found unacceptable & poor customer service so the following day I phoned the dealership again to cancel my purchase
As yet I havent received a refund of my deposit
I have contacted the dealership a number of times since to find out when I would be receiving my refund but have been fobbed off each time with things like we will phone you back or get someone to give you a call. It has now been over 2 weeks & I am no nearer to getting my refund back.
It appears that this dealership is unscrupulous & are withholding my deposit for a car that they have now sold to another customer.
I WOULD WARN PEOPLE TO AVOID THIS DEALERSHIP LIKE THE PLAGUE.
October 6, 2025
Unprompted review
Reply from Stratstone - Audi Liverpool
Hi Sarvjit,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Liverpool Audi Service
All elements of the appointment met with my expectations with a friendly and efficient service.
September 22, 2025
Reply from Stratstone - Audi Liverpool
Hi Darren,
We appreciate you taking the time to share your feedback.
We are so pleased that our service met your expectations with its friendly and efficient approach.
Customer Services
Staff were very efficient at the point…
Staff were very efficient at the point of collection and pick up. The service was undertaken within a couple of hours after the drop off and had been valeted prior to collection.
September 10, 2025
Reply from Stratstone - Audi Liverpool
Hello Neil,
We're happy to hear that the service was efficient and timely.
It's great to know that you were pleased with the valet service provided before collection.
Thank you for your positive feedback!
Customer Services
Very poor customer service
Very poor customer service, poor communication & don't follow through on services offered.
September 2, 2025
Reply from Stratstone - Audi Liverpool
Hi Paul,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
The Company have been very efficient in…
The Company have been very efficient in all of my dealings with them. The staff are professional, courteous and very pleasant and my car was ready earlier than expected. I was kept fully informed at each stage and I would not go to another Audi dealership. Thank you Stratstone.
August 12, 2025
Reply from Stratstone - Audi Liverpool
Hello Wendy,
We appreciate you taking the time to share your positive experience.
We're happy to hear that you found our team efficient, courteous and professional and that you were kept informed about your car.
Customer Services
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