JLR dealerships have amongst the worst reputation of any. I have purchased perhaps ten of their cars over the years, and others, and generally think their reputation is, sadly deserved. With a bar so... See more
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From the first contact the service team made me welcome and assured me all would be sorted. Jack as point of Contact was very professional.
Staff are welcoming, knowledgeable and courteous. The service is more than commensurate with the brand. I was treated as a guest not just a customer. Impeccable!
From calling the next day following an enquiry to then giving me option and sourcing a car was faultless. Lauren acted with knowledge and was professional. Very pleased with the first 5 weeks and 2000... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Tyburn Road 823, B24 9NY, Birmingham, Erdington, United Kingdom
- 01213 148 184
4.1
Great
135 reviews
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Range Rover Issue sorted
I had an issue as can be expected with any used car and they sorted it very quickly
April 5, 2025
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Steven,
We appreciate your feedback and are glad to hear that we were able to resolve your issue quickly.
Stratstone Customer Services
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Patrick,
We appreciate your kind words and are glad to hear you had a positive experience.
Stratstone Customer Services
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Mr Rai,
We appreciate you taking the time to share your positive experience.
Stratstone Customer Services
I rang on 1st Dec 24 the job was…
I rang on 1st Dec 24 the job was compited on the 28th March 25
March 28, 2025
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi,
We understand your frustration with the timeline of the job completion.
We strive to provide timely service and apologise for the delay you experienced.
Stratstone Customer Services
Don't buy a Jaguar from this dealership if you're expecting them to repair a fault quickly.
I've been waiting for a repair to my i-pace since October 2024. There's still no date or expected timescale even though the delay is not due to a parts shortage. The staff at the branch whilst polite show little sign of caring and constantly provide vague or conflicting information. The branch manager refuses to accept or return any calls. I've never encountered such a lack of effort or communication from a large car dealership. Stratstone North Birmingham are best avoided in my experience.
March 26, 2025
Unprompted review
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Paul,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Stratstone Customer Services
Improved
Great service.. A vast improvement from when it was "jardine".. Hope it stays like it.
December 18, 2024
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Steve,
We appreciate your kind words and are thrilled to hear about the positive changes you've experienced.
We strive to provide excellent service and are committed to maintaining this high standard.
Stratstone Customer Services
Excellent service as always
December 17, 2024
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Mike,
Thank you for your kind words!
We appreciate your continued support.
Stratstone Customer Services
Not a positive outcome so far.
Pleasant service advisor. Issue vehicle booked in for, is unresolved. Have to book back in again. Not a positive outcome so far.
December 14, 2024
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Steven,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Stratstone Customer Services
Staff were all very polite and helpful
Staff were all very polite and helpful. Nice to be offered a coffee in the comfortable lounge area whilst waiting!
December 13, 2024
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Paul,
Thank you for your feedback.
We're pleased to hear you found our staff helpful and enjoyed the comfort of our lounge area.
We appreciate your kind words.
Stratstone Customer Services
The service that I received from the…
The service that I received from the booking process through to the delivery of my vehicle after the service was outstanding. I will definitely use the services of this branch in the future
December 11, 2024
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi,
Thank you for your kind words.
We are thrilled to hear that you had a positive experience with our services.
We appreciate your business and look forward to serving you again in the future.
Stratstone Customer Services
Great customer service
I was dealt with efficiently and effortlessly.
Michael was great provided a great service.
December 5, 2024
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Sandy,
Thank you for your kind words and positive review.
We're delighted to hear you had a positive experience with Michael.
Stratstone Customer Services
Numerous unresolved issues over several…
Numerous unresolved issues over several months
November 10, 2024
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Onkar,
Thank you for getting in touch.
We strive to always deliver 100% satisfaction to our customers, so we're sorry to hear that you have had a one-star experience with us.
Please would you be able to email service.followup@stratstone.com so that we can investigate this further.
Thank you,
Stratstone Customer Services
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Peter,
Thank you for such a positive review.
Have a wonderful day!
Stratstone Customer Services
recall
A one day recall , took three days to return my vehicle and despite keeping the vehicle they did not see fit to inform me of this fact . I had to seek updates daily
November 28, 2024
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Louise,
We understand your frustration with the extended return time for your vehicle.
We strive to provide timely service and apologise for the inconvenience caused by the delay and lack of communication.
We appreciate your feedback and will use it to improve our processes.
Stratstone Customer Services
Staff are really great and helpful
Staff are really great and helpful. Specially coffe shop lady . Her hospitality is excellent.
November 14, 2024
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Ruhul,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Stratstone Customer Services
Warm welcome from the Service team
Warm welcome from the Service team, great communication and professional attitude. Highly recommended!
July 11, 2024
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hello,
Thank you for your kind words. We are delighted to hear you had a positive experience with our team.
Stratstone Customer Services
Dear JLR Birmingham Team,
Dear JLR Birmingham Team,
I wanted to take a moment to express my gratitude for the outstanding customer service I received during my recent purchase of a Range Rover Vogue.
From my initial visit, Vince provided a welcoming and informative experience without any pressure. The unveiling of the car on collection was a lovely touch, making the moment even more special.
I’ve had the vehicle for four months now, and despite a couple of minor issues, Lucy has been fantastic in assisting with repairs. Each time I reached out, the service was prompt and helpful.
Additionally, the complimentary day at your test plant was a highlight. Driving the new Range Rover and Defender was an unforgettable experience, and the dinner served was delicious.
Thank you for a truly flawless service from start to finish. I’m one very happy customer!
Best regards,
Phil kitson
November 4, 2024
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Phil,
We are delighted to hear about your positive experience with our team.
It is wonderful to know that Vince provided you with a welcoming and informative experience during your initial visit.
We are also pleased to hear that Lucy has been so helpful in assisting with the minor issues you encountered.
We strive to provide our customers with exceptional service, and we are thrilled that you found our complimentary day at the test plant to be a highlight.
Thank you for sharing your feedback, and we look forward to welcoming you back in the future.
Stratstone Customer Services
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Penelope,
We always appreciate positive reviews!
Thank you, and happy motoring!
Stratstone Customer Services
Good warranty work carried out
Good warranty work carried out
Professional team.
Unlike the other JLR dealership on the A45.
October 9, 2024
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi,
We appreciate your kind words and are glad to hear you had a positive experience with our team.
Stratstone Customer Services
They looked after me very well…
They looked after me very well especially given I had a hospital appointment to attend at the same time as my MOT
October 10, 2024
Reply from Stratstone - Land Rover and Jaguar Birmingham North
Hi Anthony,
We're so glad to hear that you had a positive experience.
We appreciate your kind words and are happy to hear that we were able to accommodate your needs.
Stratstone Customer Services
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