Stratstone - Land Rover and Jaguar Birmingham North Reviews 

Collected car dropped off and washed amazing service

The vehicle (CA21 VBG) was booked in to have a repair done on Thursday 11th October 2024. Reported faults were that:-
(1)The Amber Engine management warning light first came on on 3rd August 24 after car randomly experiences a fault when driving in Hybrid or EV mode that results in the Electric motor effectively shutting itself down causing the car to lose acceleration / experience some sort of engine braking and the accelerator pedal not having any effect on speed of the car for about a 3-4 second interval until I presume the petrol motor cuts back in. The Amber warning light stopped illuminating in early September 2024 though the vehicle was still experiencing same fault as above
(2) Following the vehicle experiencing this fault the following functions are also affected and cannot be used.
(a) Car will not run in EV Mode when selected even though there is still power available in the batteries. Car only runs in petrol Engine mode
(b) The HV batteries will not charge during driving in Hybrid mode (IE) No charging results from Regenerative braking.
(c) You cannot use / put the car in to either of the Cruise Control or Speed limiter functions.
(3) Once the fault has occurred none of the above functions can be utilized until you have parked up and shut the engine down and not used the car for at least 30 mins.
(4) The car was taken in to the Range rover Garage for them to do fault finding exercise in Sept 24. Diagnosis was that it needed a new HV Heater.
(5) Car was booked & taken into Range rover Dealership garage on October 10th Oct 24 to cure the problems by the installation of a new HV Heater which they confirmed had been completed when i picked it up that same evening.
(6) Unfortunately the install of the new HV heater has not cured the problem as i only managed to drive 3-4 miles down the road before the same old faults occurred.
(7) Tried to phone Dealership back the next day (11/10/24) to advise them issue hasnt been fixed. Left two messages for them to phone me back. Hoping for a response on how we progress from here.

Appalling service, they replaced a part in our car that didn’t need replacing and charged us £346 and the original issue we took it in with still exists absolute crooks

Great service. Wonderful staff. Coffee is second to none. And my Range Rover loved it too!!

New Range Rover Hybrid been in the workshop for 13.5 weeks out of 5 months of ownership. Damage to the vehicle body to which they tried to cover up with electrical tape and NO correspondence from management following complaints.

If I could rate less than 1* I would. Customer service is non existent. They say they will give you frequent updates after requesting this (including requesting from the manager) but you never heard from them again unless you chase them yourself and even then you’re lucky if you can get through to anybody. Nobody at the branch seems to know what they’re talking about as multiple people contradict what other employees have said. They say they are going to have your car for a maximum amount of days but they have it for a much longer time and then keep providing you with false dates of when you will get your car back. So if your car needs to be in the garage for 2 days don’t expect to see it for a few weeks.

Great first impression service was quick.

Customer service communication is weak now days. It was good before. Customer have to call them to get their car update. They don’t have curtesy to update customers them self. Overall service is good but communication is weak now days.

I found the experience quite smooth and it is nice how they have a seating area with refreshments. The staff were very friendly and kept me up-to-date with the progress of my vehicle

Exceptional service all round, Well done JLR

Car was within warranty but we weren’t offered a courtesy car for 4 months as matter was being investigated!
Once they were satisfied 4 months later offered as a small car from enterprise for 7-10 days .
Atrocious customer services , inefficient & callous.

Would never recommend this place to anybody ! Have finally retired the velar which seemingly has passed its MOT and all engine lights are on ! This was my second range rover but surely my last!

Zero customer Services ! JLR is not what it used to be . Pathetic in every sense . I am preparing legal action against them .

I was very well received and was dealt in a very welcome manner. A guy called Aziz was extremely helpful and kept me well informed about my car and explained everything very well

Vehicle was late being completed (needed for 12.00 finally left site at 14.30)

The Management of my appointment was great

Made to feel one of the crew

My car was collected, serviced, washed & delivered back to me, all within a few hours… Fantastic service, thank you 🤩

Overall appalling service from Service Department.

Poor customer service failure to resolve the fault

Very un likely to come back to you for service or to purchase. Experience was painful & really not as expected.

Car booked In for recall. Estimate 24/48 hours worsecase. Car dropped off Tuesday 21st August called for collection Friday 30th August (10 days later).

I'm still awaiting even a call back reference a courtesy car. From even yourselves or customer service.

Telephone re-collection car is ready but has engine management light on due to DPF issue. Jardine Motors We can fix it / take a look or you can collect it!

Declined and collected car, coolant low, adblue low. And when dropped on ramp. DPF sensor unplugged!!!

How would you feel????

Product like & enjoy. Service experience not enjoyed at all & made me question the full experience and future purchase!

I run a business on service & expectations!

This experience 1 out of 10 due to multiple failings.

*I will not even mention the call regarding ownership question from Service having to supply my V5 documention, after being told the details on system under different name.

It's been over a month I took my car for warranty check and they failed to submit correct information to the warranty team.
After 30 days check expires and I paid for the service. Tried to get intouch with Service Manager Matthew and he failed to call back and submit correct details.