Stratstone - Land Rover TonbridgeReviews 

Thomas was particularly helpful. Went above and beyond to help us. Thank you

Great service great staff

Good friendly service

Offered collection service, very communicative throughout and good job done undertaken

Very helpful and efficient staff. Excellent while-you-wait service. Very knowledgeable help on 'In-Control' app whilst waiting

dealing with a drop in visit on a mechanical issue, professional and accommodating

Unfortunately, our experience with Stratstone JLR Tonbridge fell far below the standard we would expect from a premium brand.

Whilst the vehicle has now been repaired (total engine failure after only 13,000 miles), the overall customer journey was disappointing. Communication was poor throughout, updates often had to be chased, and there appeared to be little appreciation of the significant inconvenience caused by having a nearly new vehicle off the road for an extended period.

Particularly disappointing was the lack of proactive customer care during the dispute process. We were left paying finance on a vehicle we could not use, incurred additional transport costs, and at times felt we had to drive the process forward ourselves rather than being supported by the dealership.

The workshop technicians we dealt with were courteous and professional, and the eventual repair was completed within the timeframe provided. However, the lack of senior management engagement and overall customer service throughout the matter has significantly damaged our confidence in both the dealership and the Land Rover brand.

Based on this experience, we would be reluctant to recommend Stratstone JLR Tonbridge to friends or family.

Unfortunately, our experience with Stratstone JLR Tonbridge fell far below the standard we would expect from a premium brand.

Whilst the vehicle has now been repaired, the overall customer journey was disappointing. Communication was poor throughout, updates often had to be chased, and there appeared to be little appreciation of the significant inconvenience caused by having a nearly new vehicle off the road for an extended period.

Particularly disappointing was the lack of proactive customer care during the dispute process. We were left paying finance on a vehicle we could not use, incurred additional transport costs, and at times felt we had to drive the process forward ourselves rather than being supported by the dealership.

The workshop technicians we dealt with were courteous and professional, and the eventual repair was completed within the timeframe provided. However, the lack of senior management engagement and overall customer service throughout the matter has significantly damaged our confidence in both the dealership and the Land Rover brand.

Based on this experience, we would be reluctant to recommend Stratstone JLR Tonbridge to friends or family.

Excellent service and very professional personnel

They make you comfortable and servicing times not longer than estimated.
Appreciate the customer.

Great service from all the staff

Been to worse LR service centres but expect your car not to be done on time, responses slow [if at all] and interestingly some replacement items charged for that I do not wholly believe were actually done. Across the brand LR does not seem to get it right in terms of post sale CS, which when it is actually very easy to get right, just shows the customer is not a priority.

Customer service, quick response

From one Garage to Another it was a very good experiance. Thank you

see comments above about the cost and poor car cleaning

Extremely well looked after in a very pleasant environment.

Excellent service

Very helpful Staff , even for a Mot which I wait for as I get there for the start of the morning. I have just renewed my warrantee just in case

Great, friendly service